You need to know who is in charge with your services.
We want to go into the service center to try to listen some professional advice or at least try to solve the problem we had but not wasting our time to listen that you blamed Honda rain sensor was a crap compare to BMW's rain sensor.
I bought my brain new Honda Civic 2016 this year and I lived more closer to OpenRoad Honda, so I decide to take my service here.
I had windshield wiper keep having a noise sound few months ago, I drove into the OpenRoad service and they can't find any problem with it so they don't fix it. Until I record a video to proof the sound then they finally realize the wiper defected. They changed the wiper for free but it wasted my two weekend days to stop by and wait around the store for few hours. Not sure if this is worth the price. (With Tom)
I booked a service change oil on Nov/15/2016 online and leave a note that I need a loaner car cause I need to get to work. On Nov/24/2016, I drove my car in to the store at 8:00 am sharp, they told me they don't have any loaner car reserved for me. As a result, I have to make another appointment on Nov/28/2016. Another great example of wasting my time.
I sent a email of those matters to the service of OpenRoad Honda. Service Manager quickly responds and re-confirmed my schedule.
On Nov/28/2016, Norman take cares my service smoothly and also text me when my car is ready for pick up. Highly recommend him.
Normally, the service department staff are equal but not for this place, you need to pick the one that works best for you.