After xxxx near a month of keeping relatively silent about this situation, I am speaking up because I am not going to be disrespected or dismissed over something that was completely not my fault to begin with. I am at a loss. I purchased my car from Honda Way, Abbotsford Auto Mall. For me, this is one of the happiest days of my life as a new car was a really exciting thing after driving an older used vehicle. They made this a positive experience for me and I had nothing but good things to say about their dealership until now. On January 19th, I dropped my car off to their location for simple maintenance work, which included air filters, brakes, and an oil change and this is what I came back to.
They called me and claimed that the latch on the hood was not secured and flipped up on them when they took it for a test drive, which cause a “little dent”. After driving down there and seeing it for myself this was not a “little dent”. My car after being assessed by an auto body shop was well over $5000 worth of repairs. The dealership wanted to repair this in a private matter and pretend it never happened but with it being over $5000 worth of damage how can you pretend that that never happened? My car was one of a kind, as a lot of you know her name was Merlot. She is a rare colour, which the auto body shop admitted they would have a difficult time colour matching it and it would likely not be the same as what it once was.
The repair and this substantial damage has permanently devalued this car. When I went to speak with the manager about this, I felt very dismissed as they were tried to upsell me and get me to pay more to get into the brand new 2019 car, when really that day I walked in to pay the rest of my car off in full and never have to think about a car payment again. Why should I have to pay more money over a mistake that was complete not my fault? After talking to another manager, we agreed that he would try to find me a used car at same mileage that I would be happy with. For the past month, I have been patient with them and have been driving a loaner car and they have been very limited to trying to find a solution for me.
Today, they called me and said they are going to do nothing for me, that the repair on my car is done and that they were going to drive it to my house and pick up the loaner car. This is unacceptable after the inconveniences they have cause me. After all this and to have them do absolutely NOTHING after everything that has happened why should I be the one to suffer with a depreciated car?! If you are looking to buy a Honda or own a Honda, my advice to you is to NEVER purchase or deal with The Honda Way, Abbotsford in the Automall. They obviously don’t care about their customers or their vehicles.