I spent over 4 weeks deciding on which SUV and brand to buy. I visited 10+ dealerships in the Vancouver area (four different Honda dealers) spending a lot of my time talking with salespeople (product specialists) and comparing various brands -- I ended up in the same place where I started -- Carter Honda. It was quite a circuitous process, but after all of my researching and comparisons I genuinely felt that the 2019 Honda CRV was the best fit for my life and for the overall value.
It wasn't just about getting the CRV at a fair price -- which I did. In many ways, what was equally as important as the price was in how I was treated by everyone at Carter Honda. I can truly say that it was an exceptional experience -- and by the way, I hate the car buying experience. I don't consider it fun, but somehow everyone I dealt with at Carter made it a painless process. First and foremost, it came down to the quality of the people who work there. It felt like everyone was working together as a team; all very friendly and happy to answer questions with pressuring a sale. It was more like buying from a family owned business rather than a big corporation. Personally, I value the entire experience, not simply the price of the vehicle, which again, was a very fair price.
Daren was my main person of contact, who responded to all of my emails and phone calls over a period of weeks. He was fantastic to deal with. I should also admit that I'm not the easiest customer to deal with either, so he gets extra credit for his patience and responsiveness. Thank-you for that. Much appreciated.
But even beyond that, Chelsey, who handled the financing aspect of it, was great to deal with and helpful in informing me about additional products that I hadn't really considered prior to buying the car. She was a breeze to deal with and managed to get the deal through even though my credit was not optimal at the time.
Alan, was also very helpful in educating me about the CRV on the day of pick-up, walking me through all of the various features of the vehicle -- which was helpful because I was coming from a 2004 Pontiac Vibe, with absolutely no modern technology. Let's just say cars have advanced a lot in the past 15 years. Either way, Alan's overview was helpful.
I never write reviews, but in this case I felt that the least I could do is share my honest experience in the hope that others will visit Carter Honda and give them a chance to earn their business. Thank-you so much for making buying a new SUV as easy as can be.
And by the way, love the CRV. Thanks everyone!
I will add this : For other dealers and brands in the Vancouver area : You can learn a lot from Carter Honda. I wasn’t too impressed with the quality of service from other dealerships. My advice to other dealers : Value your customers from the moment they walk on to your premises. You never know who will buy and if you treat them well, and they decide on your brand, then they will very likely buy from you. I’m loyal by nature and I was happy to buy from Carter Honda. It’s not just about the best price.