Island Honda

We came in from Nanaimo to Island Honda. I knew it was going to be long day and had my car buying thinking mind in place. I knew what I wanted and did not want...so I thought....it had been I knew it was going to be long day and had my car buying thinking mind in place. I knew what I wanted and did not want...so I thought....it had been a very long time since I bought a newer vehicle and technology had changed. Took two vehicles for a test drive and the Jeep Compass was a charm. There was no hard selling or pressure. That was important to me so we could make the right choice. Kevin the sales rep and Nick in the finance department made it all happen pain free...if one is thinking about buying a good used or new vehicle go talk to them first....it's worth the drive to Comox Valley. Thanks More

In spring 2019 my daughter went to trade in her 1996 Civic, with no technology, for a newer model. Scott showed her a 2016 Fit which she decided to buy. Once the decision was made she was referred to th Civic, with no technology, for a newer model. Scott showed her a 2016 Fit which she decided to buy. Once the decision was made she was referred to the ‘paperwork person’ and left to figure out the new technology for herself. When Scott was asked how to turn the car on he grudgingly showed her and then walked away, after all he had his commission! Most disappointing for me, her mother, a customer at IH since 2007. Would not recommend Scott to anyone. More

I came into Island Honda looking for a used vehicle and had the pleasure of working with Scott. He never pulled the usual hard sell or pressure tactics, which was a welcome change from other places. I reco had the pleasure of working with Scott. He never pulled the usual hard sell or pressure tactics, which was a welcome change from other places. I recommend Island Honda, and in particular Scott, for anyone looking for a vehicle. More

Fabulous Experience purchasing First New Car Our son bought his first new car today a 2020 Honda Civic, the experience we had at Honda was great! Yvan, Colton, and Kim are fabulous to deal with, Our son bought his first new car today a 2020 Honda Civic, the experience we had at Honda was great! Yvan, Colton, and Kim are fabulous to deal with, they made purchasing his first vehicle easy and absolutely no pressure. We would highly recommend Island Honda as your next stop to purchase a vehicle!!! Thank you for the great experience. More

ABOVE AND BEYOND! I went in looking for a 2019 Civic and drove off with a 2020!....... Hales and Dylan went above and beyind to get me the exact car i was wanting! Fast I went in looking for a 2019 Civic and drove off with a 2020!....... Hales and Dylan went above and beyind to get me the exact car i was wanting! Fast, smooth personable service!.......Highly recommended!!! More

Excellent no BS sales and service from this dealership After receiving horrible customer service on a repair from the Honda dealership in Campbell River, we drove 1/2 hour to Courtney to check out what the After receiving horrible customer service on a repair from the Honda dealership in Campbell River, we drove 1/2 hour to Courtney to check out what they had available. What a difference. No hassle, no pressure, just a nice overall great experience. I explained that I knew what car I wanted and who ever gave me the best trade in price is where I would buy. I also explained that I don't do the Mexican barter game. They offered a great price right off the bat, and our deal went smoothly, with out any drama. Thank you to Henry for making my buying experience a pleasant one. More

Everyone especially Lorna very helpful and friendly. One of the employees Lorna was unbelievably helpful and accommodating. Treated us like family and even willing to tudor me in learning all the new fe One of the employees Lorna was unbelievably helpful and accommodating. Treated us like family and even willing to tudor me in learning all the new features available in the car. Cant say enough about how wonderful we were looked after. Thanks so much Lorna. More

Great sales, not so great anything else Went in to buy a car. Dealt with Colton who was very nice and super knowledgeable! I decided to buy and was directed to the finance guy Larry who was Went in to buy a car. Dealt with Colton who was very nice and super knowledgeable! I decided to buy and was directed to the finance guy Larry who was rude and condescending. Some things that I was told was included by the sales team, were denied by Larry....I wasn’t sure if I had understood the sales team Incorrectly so went with it. It wasn’t until a week later I found out that Larry scammed me. I’m glad I stayed for Colton and the sales manager as they were great, but I would NOT go back and deal with their finance.l dept. I have bought a Toyota, kia and Chevy, used and new, and all those dealerships were very nice and worked with the customer to help them get into the car they wanted. That was NOT the case with Honda. Would follow Colton to another dealership, but unsure if I would go back to Island Honda . More

Arrogance People at this dealership give customer service and customer satisfaction lip service only. They are motivated to maximize Honda profits, not build People at this dealership give customer service and customer satisfaction lip service only. They are motivated to maximize Honda profits, not build long-term relationships; and they will chisel you each step of the way. Also very arrogant, assuming Honda is the best vehicle so they don't have to listen or care. More

Damsel in distress There I was, parked on 4th Street and my 4 year old car battery was dead. Who happens to walk by and offers help to this damsel in distress from Nana There I was, parked on 4th Street and my 4 year old car battery was dead. Who happens to walk by and offers help to this damsel in distress from Nanaimo? It happens to be Dave, the general manager of Island Honda. He could have keep walking as there was someone already talking to me trying to offer assistance, but he didn’t, he stopped to help and I am incredibly grateful. After assessing the situation, we boosted my car (in the middle of the street I might add), and took it to Island Honda. Sort of long story short, a huge grateful thank you to Dave from Island Honda for taking the time to stop, and assist this damsel in distress. And thank you to Bryan and Dave to inform me exactly what was wrong and why, for checking my alternator, for being prompt, efficient, professional, and most of all kind. -Tanya More