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Discovery Honda

3.1

5 Lifetime Reviews

6466 Bell Mckinnon Rd , Duncan, British Columbia V9L 6C1 Directions
Sales: (250) 748-5814

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5 Reviews of Discovery Honda

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April 12, 2019

"This Car Company has terrible customer service."

- Elaine

I bought a 2010 Honda Civic from this dealership. I only have a three minute drive to work so I now have just under 80,000 km on my car. Around the 50,000 km mark I got a spot of the roof of my car where I thought maybe bird poop or something had burnt off the paint. That mark stayed for a few years, now the white speckling which means it's the start of more patches appearing is on most of my car. Honda Canada and this dealership acknowledge that it was faulty clear coat. I only realized it was something to do with Honda when I started seeing other Honda's with the same problem. I have been back to the dealership three times and have been told I should hound Honda Canada to see if they will repaint it, they don't seem to want to call them. I probably went down Lake Cowichan Hwy. and a rock chipped the paint on my roof and that's what started it. ( Well the rock would have had to have bounced all over my car then.) I have not been loyal to the dealership because I didn't get my car serviced there even though I explained it was not about being loyal it was about be affordable. (Their service dept. has higher prices) I have dealt with the two different dealerships the present owner has been involved with for over 20 years so I feel that's pretty loyal. When I took my estimate of $2,800.00 (which now have found out is $3,200.00) in to the service manager and said I just want someone from this dealership to look me in the eye and tell me they thinks it's fair I pay this I was told it's not fair but what do you want me to do about it. I've learnt my lesson not to deal there.

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Recommend Dealer
No
Employees Worked With
Front counter, salesman and sales manager.
April 17, 2018

"Excellent cusomer service. "

- Satisfied Customer

Thanks for working late Patrick! It was much appreciated. I have had only positive experiences with this dealership. Best Honda dealership I have encountered over the years.

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Recommend Dealer
Yes
Employees Worked With
Patrick Meloun
August 13, 2017

"An unexpected new car dealership gem"

- happycustomer

We have purchased a lot of cars and trucks over the years from many dealerships so have a good frame of reference for saying at Discovery, they know how to treat people "like gold". Absolutely no pressure sales, just the right amount of information on the vehicle, not like someone was reading a spec sheet on a brochure. Each step in the process was pleasant as were each of the individuals we dealt with. Trade in value was fair and overall customer service was exceptional.

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Recommend Dealer
Yes
Employees Worked With
Joe Graham
March 26, 2013

"Excellent to deal with. Had done research and even tried..."

- gkkondas

Excellent to deal with. Had done research and even tried to make a deal with another local Honda dealer but the combined best deal and treatment came from Discovery Honda. Received a fair trade in value and a superb price on a new vehicle. One stop shopping was available as our insurance was completed right on the spot. Highly recommend. Worth a drive.

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Recommend Dealer
Yes
Employees Worked With
Guy Jones
March 08, 2013

"Transaction conducted remotely via email and phone. Great..."

- cb123

Transaction conducted remotely via email and phone. Great service and clear communication. No pressure and responded to all questions and request for information in a timely fashion.

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Recommend Dealer
Yes
Employees Worked With
Guy Jones
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