20 ontario BMW Dealers

Very good service, convenient location, timely reminder, - luo_cai

Very good service, convenient location, timely reminder, clean, free coffee, free wifi, friendly greetings, no hidden charges,

I like the way this dealership is organized and that it - Lesniakmark

I like the way this dealership is organized and that it provides a comfortable space for the waiting clients

Very professional. - Gerry

Very professional. A pleasure to deal with and obliging on every detail. A pleasure to deal with in every aspect.

Start to finish excellent job with sales service and - Jfwolfe

Start to finish excellent job with sales service and business office. Would use again. Erik excellent in sales even answering a text on his day off. Steve in service will go beyond to help you with what you need. Jennil in the business of found me an excellent opportunity for winter tires and rims. And Alex who explained set up and walked us through the car end to end. Overall an excellent team

Grate cars. - steve heltner

Grate cars. friendly knowledgeable sales team. Grate location clean and tidy. i would highly recommend.

Andre is a great sales associate. - jencken

Andre is a great sales associate. Knowledgeable, patient and fair! He went above and beyond helping me find my car during a stressful time.

As always the team at BMW Durham did everything - saxebrick

As always the team at BMW Durham did everything perfectly. They squeezed me into their schedule despite not having a prior appointment as the vehicle began spewing blue smoke. I came in with the car on a flat bed and I was provided with a loaner. The next morning the problem was corrected, and despite my concerns as to how oil was getting into the combustion process, Bill found a PCV valve which was recalled and replaced it and I was on my way again within hours!

The staff was very friendly and helpful in a difficult - Ken

The staff was very friendly and helpful in a difficult situation. It was an out of province purchase and they made everything go smoothly.

Neal Adas a great guy. - csimone

Neal Adas a great guy. Like the dealership and service has really improved over last 5 years.

A+ SERVICE, HIGHLY RECOMMEND, very satisfied with the - Mike

A+ SERVICE, HIGHLY RECOMMEND, very satisfied with the experience from start to finish. Thank you

Great service and attention to satisfaction. - Lcialone

Great service and attention to satisfaction.The manager personally made sure I was satisfied before I left.

very attentive to customer service needs and go the extra - patrickokelly

very attentive to customer service needs and go the extra mile. Also a very friendly environment.

Great service and amazing staff. - Noku

Great service and amazing staff.Great communication and follow up during my car repair service.

All service advisors I have dealt with have been - ranica63

All service advisors I have dealt with have been professional, knowledgeable, friendly and have taken the time to discuss and answer any of my questions. Clayton L’Heureux and his team are great even during hectic periods, they still take the time for each customer. A very friendly no pressure dealer in general from the reception to the cash operators and sales.

I normally don’t leave negative reviews, but my recent - Raid

I normally don’t leave negative reviews, but my recent experience with Budd’s BMW in Oakville left me with no choice. I brought my vehicle in last week due to an ongoing brake warning. They ran diagnostics and concluded the issue was low brake fluid, a problem you’d expect could be identified without the need for a full diagnostic. More concerning, they strongly recommended three differential fluid flushes based purely on mileage. I declined at the time, only to later discover that all three services had already been performed six months ago at the same dealership. This raises serious concerns about either the accuracy of their service recommendations or the integrity of their practices. I reached out to the same service rep who had communicated with me previously (Madelyne R.) to seek clarification. After one initial reply saying they would look into it, I received no response to four follow-up texts over 10 days. If this was a mistake, it should have been acknowledged promptly with clear communication and an apology. If it was intentional, it speaks volumes about the dealership’s business practices. Either way, this experience was unacceptable, and Budd’s BMW has permanently lost my trust and my business. I will also be reaching out to BMW Canada to have this matter investigated further.

Stay away from this dealership. - Unsatisfied and fed up with BMW Autohaus

Stay away from this dealership. Pay attention to the negative reviews. Very unethical business practices.

I HAD A VERY, VERY, VERY BAD EXPERIENCE NOT ONLY WITH - kedwai

I HAD A VERY, VERY, VERY BAD EXPERIENCE NOT ONLY WITH THIS DEALERSHIP AT BUDDS HAMILTON BUT ALSO WITH THE DEALER MANAGER DONN WALMESLY. I AM HIGHLY FRUSTRATED AND REGRET THE DAY I WENT TO THIS DEALER TO A BUY MY BMW 530I. I ALWAYS HAD A VERY HIGH OPINION ABOUT THE BMW AND WAS ALWAYS UNDER THE IMPRESSION THAT THE BMW AND THEIR DEALERS STAND BEHIND EVERY CAR THEY SELL BUT UNFORTUNATELY I FOUND OUT THE HARD WAY THAT, THIS WAS NOT TRUE. WHEN I PURCHASED MY BMW 530I 2022 MODEL IN SEPTEMBER, 2022 , I WAS SUPPOSED TO GET OTHER FEATURES LIKE AUTO REVERSE PARKING, PARK ASSIST AND KICK OPEN THE TRUNK FEATURE. THE SALESMAN, WHOSE NAME WAS SHAYNE, TOLD ME THAT THE FEATURE ( KICK OPEN THE TRUNK) IS NOT AVAILABLE DUE TO THE SHORTAGE OF THE CHIPS, TO WHICH I AGREED. WITH REGARDS TO THE REST OF THE FEATURE WHICH IS VERY DEAR TO ME AND WAS MUST TO HAVE IS NOT THERE IN THE CAR AS WELL. SO WHEN I WENT TO SEE THE MANAGER, WHOSE NAME IS DONN WALMESLY, HE WAS TRYING TO PROTECT HIS SALESMEN , WHO HAS ALREADY LEFT NOW AND INSTEAD OF SHOWING SOME EMPATHY TOWARDS ME, HIS MAIN ARGUMENT CENTERED AROUND PROTECTING HIS SALES GUY AND THE BOTTOM LINE OF THE COMPANY AND HE ABSOLUTELY REFUSED TO DO ANYTHING ABOUT IT IN PRINCIPAL. WHAT A POOR CUSTOMER SERVICE WHICH I NEVER EXPECTED FROM A BMW DEALER. THE SALESMAN SHOULD HAVE MENTIONED THIS TO ME THAT THE MOST IMPORTANT FEATURES ( PARK ASISST AND AUTO REVERSE PARKING ARE NOT IN THIS MODLE AND THAT I HAVE TO PAY EXTRA TO GET THAT FEATURE, WHICH THE ABOVE SALES MANAGER WAS EXPLAINING TO ME. BUT THIS DOESN'T HELP ME AT ALL NOW AS NOW I CAN'T HAVE THOSE FEATURES EVEN IF I WANT TO PAY FOR IT. THIS DEALER MANAGER WAS BUSY PROTECTING HIS SALES GUY AND TALKING ABOUT PROTECTING THE BOTTOM LINE OF THE COMPANY AND REFUSED TO COME UP WITH ANY SOLID SOLUTION AND PROTECT THE REPUTATION OF BMW. WHAT A SHAME FOR A BMW DEALER AND EVEN WORSE FOR BMW COMPANY AS A WHOLE. I PLAN TO TAKE IT UP WITH BMW CANADA AND THEIR SENIOR MANAGEMENT IN GERMANY. PROBLEM #2 I HAD PAID AROUND $10,000 BUYING ALL THE FEATURES LIKE RUST PROOFING, FABRIC PROTECTION TO NAME A FEW AND IN FACT BOUGHT ALL PROTECTION PLAN RECOMMENDED BY THE FINANCE MANAGER, SHANON. I ALSO BOUGHT AN EXTENDED WARRANTY FOR THREE YEARS FOR WHICH I PAID $4800 WITH AN UNDERSTANDING THAT THIS EXTENDED WARRANTY WILL BE TRANSFERRED TO MY NEXT CAR WHICH I MIGHT LEASE AFTER 4 YEARS. WHEN I BROUGHT UP THIS POINT JUST TO BE SURE OF MY UNDERSTANDING, THE MANAGER DECLINED TO ACCEPT THAT TOO, EVEN THOUGH THE FINANCE MANAGER, SHANON TOLD HIM, IN FRONT OF ME DURING THE MEETING, THAT MY UNDERSTANDING ABOUT THE TRANSFER OF THE EXTENDED WARRANTY WAS CORRECT BUT THIS MANAGER WAS SO STUBBORN AND WAS NOT WILLING TO ACCEPT IT AND HE CAME UP WITH HIS UNIQUE MATHMATICAL FORMULA TO AVOID ACCEPTING THE RESPONSIBILITY FOR THE SAME TOO. WHAT A DISASTER FROM THE SALESMAN TO THE FINANCE TEAM TO THE MANAGER. ALL THE MANAGER DID WAS TO BLAME IT ON MISCOMMUNICATION- GREAT JOB-- WELL DONE. SO NOW I HAVE DECIDED TO CALL THE BMW HEAD OFFICE IN CANADA AND GERMANY AND LETS SEE WHAT HAPPENS. IF I LISTEN TO THE MANAGER I SHOULD NOT BE EVEN CONTACTING THEM AS ACCORDING TO HIM THEY ( BMW COMPANY) WILL TURN A DEAF EAR TO MY PROBLEM AND REDIRECT ME BACK TO THE DEALER. I HOPE IT DOESN'T HAPPEN THAT WAY AS MY ENTIRE PERCEPTION OF BMW AS A COMPANY AND AS A MANAGEMENT WILL GO DOWN THE DRAIN. I WILL PRAY THAT I DON'T HAVE THE SAME EXPERIENCE LIKE THE ONE I HAD WITH THE DEALER. OVER ALL A VERY BAD DEALERSHIP IN TERMS OF MANAGEMENT AND CUSTOMER SERVICE. THE MANAGER HAS NO CLUE OF WHAT THE CUSTOMER SERVICE IS ALL ABOUT AND HOW TO RETAIN THE CUSTOMER BASE. WITH THIS EXPERIENCE, I WILL NEVER RECOMMEND ANY ONE OR EVEN DARE TO BUY A SECOND CAR THROUGH THIS DEALER AND NOT EVEN A BMW IF MY PROBLEM IS NOT ATTENDED AND ADDRESSED BY BMW. I AM DISAPPOINTED WITH THE ATTITUDE AND THE CUSTOMER SERVICE OF THE THIS DEALER, HOPE I DON'T FACE THE SAME FROM BMW COMPANY WHEN I TAKE IT UP WITH THEM

I go here for the competent service on my 2007 525 series - Johnny

I go here for the competent service on my 2007 525 series sedan…always excellent!

I was aware this dealership didn't have a great - Quaze22

I was aware this dealership didn't have a great reputation in the past, but I have found it absolutely excellent (I think it has had new ownership since before I dealt with them). Fernando Transmundi has been an absolute pleasure to work with. I've also found their service to be honest and reliable. I had purchased some additional insurance coverage for my leased vehicle, and they took care of a very nasty door ding under that coverage--which was greatly appreciated, bc I didn't even realize it would be covered, and just asked them to price the repair out of curiosity before I took it elsewhere! I'd definitely purchase from them again, as they've been a pleasure.