I recently had a disappointing experience with Toyota on - Tim S
I recently had a disappointing experience with Toyota on the Trail on September 2025, where I was presented with an internal document used to pressure service customers into authorizing work prematurely. When I questioned the necessity of certain repairs, I was told they were required “due to mileage.” However, the service advisor failed to check my vehicle’s service history, which revealed that the same maintenance had been conducted recently. To cover this oversight, I was later informed that “water contamination was found by the technician.” This claim raises further concerns, as just three weeks prior, a different Toyota Dealership conducted a Service 2 inspection on my vehicle and did not identify any of the issues listed by Toyota on the Trail. This inconsistency calls into question the integrity and practices of this dealership.
Additionally, there were several other discrepancies during my interaction with Toyota on the Trail, and the service manager showed no interest in addressing my concerns. Such behavior tarnishes the respected reputation of the Toyota brand.
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