"General maintenance on my Escape"
- Glad to be back in the Family (Erinwood)
From the time I drove in to speaking with Etta, the experience was always and always fantastic. Etta explained everything clearly as to what was required and how long it would take. Always a great experience and makes me feel like I'm family. 5 stars!
"Excellent On-Going Customer Service"
I had to order parts for my truck and was able to order them through my sales person, Martin Menzies. Eventhough it has been a few years since I bought my truck from him he still makes time for me and to answer any questions or concerns I have regarding my truck. I have never had this level of service from a dealership and this is why I keep referring my friends and family.
"Amazing customer service"
We would like to thank @Etta Coccia for helping us from the beginning to the end for our service appointment she was great and we would also like to thank @Martin Menzies for booking the appointment for us. This dealership always goes above and beyond and we greatly appreciate it
"Erinwood Ford delivers"
- Mystified Murano Man
Bought our 2015 Ford Mustang from Mark Maguire originally and we’d recommend him and Erinwood Ford for an honest, no pressure experience. Always take the car back to Erinwood for service and we’ve never been sold on services that were not required and the turnaround on appointments has been great!
"Better Then Excellent "
On many occasions I needed to come by and receive instruction on all the options my Ford Titanium has in it's commuter. I'm not a computer wiz and Martin takes me under his wing each and every time and explains the function, shows me how to access it and what it's used for. No matter how many times I show up and each time it is without an appointment) Martin goes above and beyond to make me feel comfortable and welcome as he shows me what I forgot. He is fun, does his job with a smile and makes me feel there is not wrong time or bad time to go and see him..
I also have no idea how to set up my phone in the car and Martin has done this for me twice. Once with my original cell and recently for my new cell phone. Again, without an appointment he stopped what he was doing to assist me. I needed a run through again with other functions and he did it with a smile and said "no problem. Lets get it done." , I know one thing for sure if Martin gets transferred or goes to another dealership,. I Go With Him Without Question.
Toni Johnson - T.J.
"Dealership par excellance!"
We met Mark Maguire 7 years ago and purchased our second Ford vehicle, after having had 12 GM products. We have been completely satisfied with both Mark and Erinwood Ford, even though there is another Ford dealership much closer to our home.
Mark's friendliness and openness vowed us over.
His knowledge of the products clearly showed us that he not only cared about Ford's vehicles, but also how a particular model would suit our requirements.
"Great Service at Erinwood Ford"
We have bought another vehicle there and were so happy with the experience we went back to buy our next vehicle. it was also a great experience.
Buying my new Escape was effortless! Graham as usual has the client’s best interest at the forefront! He is knowledgeable, caring, simply the BEST!
Another great experience leasing my second F-150 from Doug at Erinwood. Very professional throughout the process and a pleasure to deal with. Doug takes care of his customers and I will keep coming back to Erinwood to buy / lease from him. Great work.
"Always professional, courteous and knowledgable"
The first time I walked into the Erin Mills Ford dealership one of the sales reps (Graham Townsend) immediately came forward to assist me. It was my first time in a Canadian car dealership and I appreciated that he took the time to explain everything to me.
During the 4 years of my lease, I regularly took the car in for servicing at Ford and the service was always professional and efficient.
When my first lease ended Addy Seth was the sales rep who took me through the process of leasing a new vehicle and it was a pleasure to deal with him. Again, the service was excellent - patient and helpful in explaining all the options and always available to answer any questions.
I chose to stay with Ford for another lease because overall I have had a very positive experience with them as a dealership.