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I bought my first Mazda from this dealership 9 years ago... - Sue
I bought my first Mazda from this dealership 9 years ago and went there for all my car servicing since then. Yesterday I traded my car in and bought another Mazda. It was the best experience ever. Everyone was very friendly and professional. Thank you to the staff there.
Our first encounter with Harris Mazda. What a delight!... - ROAMING GNOME
Our first encounter with Harris Mazda. What a delight! Whilst servicing our car, we had a long chat with Winter. He is charming, extremely knowledgeable, and a tremendous asset to the dealership. It is obvious that all the employees thoroughly enjoy being part of such a fine team. We will certainly be buying our next Mazda from Winter. I cannot recommend Harris Mazda highly enough. Winter 'SHINES'!
Top Reviewed Service Specialists At This Dealership
Amazing attention to detail. Phone call on extra work.... - JohnD
Amazing attention to detail. Phone call on extra work. Well explained Terrific product and model knowledge. No hesitation in recommending Car washed and recommendations on next service Great job
Service with a smile - colleenmarsh
It's always a pleasure dealing with the staff here. They are so friendly and ready and willing to work with you and whatever your needs/situation are. Even if it's just a simple yearly servicing they treat you first class. I live almost an hour away but they are worth the effort to get to them.
Friendly, fast service at this dealership. They got the... - CEngel
Friendly, fast service at this dealership. They got the accessories I wanted the next day and got them installed quick. They were able to send me home with a loaner for the night so I was able to get around easily. Highly recommend this place.
Behrooz Was very professional and extremely helpful and A... - bamdad1997
Behrooz Was very professional and extremely helpful and A wonderful person to talk to you. I would recommend him to any friends or family. Very fair pricing as well.
Bought my Mazda 3 in 2015 and have had great service from... - Winterheather1
Bought my Mazda 3 in 2015 and have had great service from West Coast Mazda.
Recently had a tire repair and a regular service done and it all went very smoothly.
The service crew at West Coast is the best!
Mike was an absolutely amazing help for myself & my... - Dominique Picone
Mike was an absolutely amazing help for myself & my grandfather with purchasing my Mazda 3! I would 10/10 recommend if you are in the market for a new vehicle or pre-owned, you go check out Courtenay Mazda! Super appreciative of the service we received & continue to receive. Thanks so much Mike & all of the Courtenay Mazda team!
My Mazda CX5 2016 was in yet once again for non starting,... - Gataloca
My Mazda CX5 2016 was in yet once again for non starting, every year it dies not start and every 2-3 years I put in a new battery. This dealer had me wait fir maintenance 3.5 hours and did not do a draw test as requested. They told me the towing company put in a”suspect” battery - it is a Delco! I had two more mechanics at home check the battery and it was already weak from adrain somewhere. They did do the work requested, they lied about the existing battery and last year told me it was usb charger left in the compatment near my arm that drained the battery. I did not put that charger in- was done at original dealer in Nanaimo. They lied telling me the car would tow a small trailer. I am furious and want some action about this issue.
Deceiving Pricing Strategies of the Agency !! Fake... - mukulsadiura
Deceiving Pricing Strategies of the Agency !! Fake Promises Made while Selling the Vehicle.
( Company Charging Illegitimate Expenses for SD cards updating Navigation and CMU Processor which can never go fail normally.. Read below )
I bought my first vehicle in 2018 from this agency and in next two years, two another vehicles for my family members. I have always been referring my friends and family members to buy cars from Metro Town Mazda Agency.
When I bought the vehicle, I was assured by the sales team that any issues relating to the factory parts of the vehicle would be covered in the warranty of the vehicle, only I might have to pay is the labor charges of the parts fixed up.
My screen got a looping logo issue recently and I went to the company for the fixing this problem and they told me the issue is in the CMU Part that cost around $1500 without taxes and I have to pay extra $450 for the SD Card also to get my screen working. I researched about the processor and the parts and it is astonishing to believe that the CMU processor that the company was charging for $1500, I got it for $120 only from the Mazda USA Company Shipment. The SD Card they are charging to every customer who believes in the company's marketing and selling servicing strategies that their navigation system get outdated which actually not get usually that frequent, costs only $33 from online.
I did it personally myself and saving the money that I could have given to the company for just no reason for the factory parts that get disruptive that company usually puts in the pre-authorised vehicles so that they could make money through these kind of issues stating that it is not available anywhere except in this agency and not of any other mazda model.
I want to aware every customer that bought their vehicles from Metrotown Mazda and other same Mazda Agencies, that if anything goes wrong to the electrical issues that the company avoids to cover those in the warranty please try take the process legally and research outside the agency from the other companies, you will definitely save your pocket from explicit pricing policies of the company after the sale.
I never faced such a poor customer service being as a loyal customer too, never thought that company would make such a huge bill for the parts that costs at very affordable price range.
All the service department employees including the Manager Gorden of this agency stated the following exact words as mentioned " Well, I don't $1500 is too much to pay for CMU, it is normal price range for this part and $450 for SD Card, normally everybody pays for it ". If this attitude is there with the Manager Level Authority, what can we expect from the employees of the company and from the higher authorities.
I repent buying cars from Metrotown Mazda and I would be selling my vehicles soon and switching to more reliable brand who actually give more importance to their customers after the sale services in terms of pricing and warranty issues.
I would never refer any of the friends and family to buy mazda vehicles in future.
Excellent experience at the dealership last week. I had... - Sandy A
Excellent experience at the dealership last week. I had another appointment right after and vehicle was completed on time and done right! To add to the great experience, they washed and brought my car up for me when it was ready. Highly recommended!
I sold my Mazda so I wouldn't have to deal with their... - Batman's Dad
I sold my Mazda so I wouldn't have to deal with their incompetent and dishonest service department. I had a problem with the engine light staying on and they just kept throwing parts at it until they solved the problem. Naturally I had to pay for their incompetence.
I made my first car purchase, a low mileage Honda Civic... - joel_hp6
I made my first car purchase, a low mileage Honda Civic Sport 2019, from Ahad at Destination Mazda very professional, friendly, knowledgeable, and easy to work with. We arrived at a fair price for the vehicle. I would definitely recommend Destination Mazda to family and friends. Thank you Ahad for helping us. Keep up the good work.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Service with a smile - Sun Peaks Skiers
We were traveling through Kamloops for a ski vacation at Sun Peaks. The engine warning light started flashing. I called the dealership and they said come right over. It was 445PM. Bonnie checked us in, her boss & the technician went right to work. They quickly diagnosed the problem,applied an interim fix - enough to get us on our way and safely home and we were off in an hour. Very courteous service, they stayed overtime to get us going, and very reasonable charges. Good, old fashioned service. Thanks Kamloops Mazda, you saved our little vacation.
The dealership is outstanding. The folks in the service... - Satisfied customer
The dealership is outstanding. The folks in the service department are knowledgeable and very accommodating. I would not bring my vehicles anywhere else for servicing. August Mazda (aka Kelowna Motors) has been in Kelowna for over half a century and there are many reasons for its longevity. Mazda vehicles are second to none when it comes to reliability and value for your money
Evan is going out to help fix a brake problem. He took my... - KMP
Evan is going out to help fix a brake problem. He took my car in twice for no charge, even though the issue was still there, he said to bring it back and will fix the problem now that he heard the issue. Bit of an inconvenience to go back and forth, but, If they can fix that issue on their own accord, I am OK with that.
Not friendly, long wait, wrong parts. - Mach1
Have only been in here twice for oil filters for my Mazda 3 but both times the parts guy was unfriendly, and even though it was not busy I had to wait a long time. The first time they gave me the wrong oil filters. Not impressed.
When questioned their technician gave serious additude... - John
When questioned their technician gave serious additude and rolled eyes multiple times. Very rude. Service advisor was sub par and did what he could. Will not return.