25 British Columbia Mazda Service Centres
I have been dealing with Freeway Mazda for over 15 years - Diane
I have been dealing with Freeway Mazda for over 15 years and have always trusted their service. Trust is such an important part of getting your car serviced. The service department is always professional, friendly and explains any work done in a way I can understand. The car always works when I leave so I'm happy with the work. Thank you for your years of help.
Top Reviewed Service Specialists At This Dealership
Service Brand Ambassador
Been dealing with this service department for years and... - maggiemurtle
Been dealing with this service department for years and it continues to impress me each an every visit
Honest. - Rose
Honest. Signature Mazda addressed my questions, help fixed the problem. Basically very informative on my car.
Will come back if I need service.
This is the first time a dealership that has not taken - Liz
This is the first time a dealership that has not taken advantage, tried upselling me or claim things wrong that aren't. This is what I call integrity! I made an honest mistake with an error from a past repair shop, not realizing at the time it was not this dealership that made the error. Yet the service advisor Behrooz was so forgiving when I apologized and still went above and beyond to help me with my vehicle to fix some wiring that wasn't even their error at no extra cost. I truly appreciate the humbleness and high integrity displayed by the employees and the manager at this location. I am very grateful how willing they were to help me even in my own mistake. Thank you so very much and may your business be blessed and grow abundantly. A personal thank you to Behrooz, what great workmanship and a nice smile! I look forward to further dealings at this location with my Mazda.
Friendly service! - Tjc
Friendly service! Very accommodating in helping me out with an unforeseen emergency. Stress free experience!
Brought my 2014 Q7 for repairs. - Victor A
Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!?
Shop repaired it for $100!
Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong.
You can formulate your own conclusions.
Great friendly staff and Top quality service Always - mmarvelous1947
Great friendly staff and Top quality service Always goes above and beyond . Great job washing the car
I sold my Mazda so I wouldn't have to deal with their... - Batman's Dad
I sold my Mazda so I wouldn't have to deal with their incompetent and dishonest service department. I had a problem with the engine light staying on and they just kept throwing parts at it until they solved the problem. Naturally I had to pay for their incompetence.
Mike was an absolutely amazing help for myself & my... - Dominique Picone
Mike was an absolutely amazing help for myself & my grandfather with purchasing my Mazda 3! I would 10/10 recommend if you are in the market for a new vehicle or pre-owned, you go check out Courtenay Mazda! Super appreciative of the service we received & continue to receive. Thanks so much Mike & all of the Courtenay Mazda team!
I made my first car purchase, a low mileage Honda Civic... - joel_hp6
I made my first car purchase, a low mileage Honda Civic Sport 2019, from Ahad at Destination Mazda very professional, friendly, knowledgeable, and easy to work with. We arrived at a fair price for the vehicle. I would definitely recommend Destination Mazda to family and friends. Thank you Ahad for helping us. Keep up the good work.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
amazing store they always explain, and prices are great - mcm
amazing store they always explain, and prices are great not the usual store that gives you cheap basic service they recommend the proper amount of service for the area and don't treat you like the basic Vancouver client that is in a basic climate
they taylor the service to be condusive to our conditions in kamloops like serviceing your brakes more frequently.
just simply an amazing store
they win you over with service and not just cheap prices
I am more than happy to be served by Daniel Lee in the... - jameskc
I am more than happy to be served by Daniel Lee in the Service Dept. He has taken care of my Mazda 3 for years. He is knowledgeable and helpful.
Evan is going out to help fix a brake problem. He took my... - KMP
Evan is going out to help fix a brake problem. He took my car in twice for no charge, even though the issue was still there, he said to bring it back and will fix the problem now that he heard the issue. Bit of an inconvenience to go back and forth, but, If they can fix that issue on their own accord, I am OK with that.
Amazing attention to detail. Phone call on extra work.... - JohnD
Amazing attention to detail. Phone call on extra work. Well explained Terrific product and model knowledge. No hesitation in recommending Car washed and recommendations on next service Great job
I took my 2022 Mazda CX-5 in today for its first - Karen Deroy
I took my 2022 Mazda CX-5 in today for its first servicing, I was extremely happy with the thorough job they did. The service advisor Steve was very friendly, professional and helpful. I will definitely recommend them.
Excellent experience at the dealership last week. I had... - Sandy A
Excellent experience at the dealership last week. I had another appointment right after and vehicle was completed on time and done right! To add to the great experience, they washed and brought my car up for me when it was ready. Highly recommended!
The service centre tried to charge me $147 for a firmware - Redgeekblue
The service centre tried to charge me $147 for a firmware update, a service that other Mazda dealerships offer for free. When i called ahead of time, they said it would be $60. Crooked money grabbers. Avoid like the plague.
We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll
We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was
done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda
service manger told me that the engine had thrown a rod and put a hole in the block. He also told me
that this had happened because the engine wasn’t lubricated… even though there was no “low engine
oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage
where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was
in the engine and was told that there was no way to know as the technician had removed the oil pan
already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician
inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over
full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms
on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5
years, they figured they had gotten what they could from us.
This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they
would be happy to help the with the cost of the repairs – by giving a better price, but there would be no
involvement from the manufacturer. We thank you for the opportunity to review.”
We had another mechanic replace the engine for one with a lot less kms and less money. Upon further
inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of
the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none
of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada
Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they
couldn’t be bothered.
This is a dealership that will absolutely turn their back on you as soon as it appears that you have
become less profitable. I find their dishonesty shocking and disgusting.