Midway Mazda

TL;DR Do NOT go here. Came across a 2017 Mazda CX5 online that we were interested in. Upon arrival we met the salesman who will remain un-named, who then proceeded to s Came across a 2017 Mazda CX5 online that we were interested in. Upon arrival we met the salesman who will remain un-named, who then proceeded to simply tech-dump and mansplain the details of the car to me and my wife. Test drive was fine. I called a trusted friend while we were at the dealership to ensure we asked all the right questions and didn't miss anything. My friend reminded me to check the glass. Make sure theres no cracks etc., because the dealership should not sell a car with cracked glass etc for liability. This car had a significant spiderweb crack in the bottom right of the windshield that they knew about (because it was stated on the inspection report upon later viewing) and still tried to sell the car as is, mentioning "just report a claim to ICBC". We were stunned they'd suggest that to us. We negotiated on replacing the glass as that is not our fault and they should not be selling it in that condition. Eventually the manager agreed that they would replace the glass. Negotiating with the salesman and manager was the worst. They hardly budged an inch after multiple back and forths. The manager even told me at one point "don't buy this vehicle if you can't afford it" in a demeaning tone. If a car dealership isn't willing to negotiate at all, then they should clearly state that. The manager and salesman even got into a brief "argument" in front of us regarding what could and could not be done about the price. This was very uncomfortable to watch. They ended up coming down just a few hundred dollars and I received the paperwork from the business manager, where we were instructed to bring a bank draft when the vehicle was ready. Once I got home and checked the math...the math was wrong. The balance owing did not make sense and was higher than the agreed upon price with the salesman. Called the business manager the next day - There ended up being a $600 HIDDEN EXTRA fee that no one mentioned that goes to Mazda Canada. She immediately felt bad and without hesitation removed their internal $600 documentation fee to reach the agreed upon pricing... Yet we were told previously by the salesman and manager that the doc fee is non negotiable. Once I came to collect the car, we dealt with a different business manager. He was the only good part of this entire experience. He was very empathetic towards the experience we had and was surprised at the extra fee. He mentioned that fee should only be applied to brand new vehicles. In conclusion, we had a terrible experience. Go to another Mazda dealer. Car was nice though. More

Worst service department I have ever dealt with! ! Took them having my car for almost 8 weeks before I could even get a courtesy car, then when I did it was the most disgusting thing I have ever seen ! Took them having my car for almost 8 weeks before I could even get a courtesy car, then when I did it was the most disgusting thing I have ever seen. They do not care about their clients, neither does Mazda Canada. 2 years later and never a word back from Mazda Canada. AVOID this dealership/service department at all costs. Had to take my car back in a week after I picked it up, to a different location and found out parts of my engine put together with zip ties, yep that's how they fix cars!! More

Midway Mazda's Service Department is an absolute rip off, take your vehicle anywhere else for service. I brought my vehicle in for a recall at 8m. They said the recall would take 45 min. I asked them to also take your vehicle anywhere else for service. I brought my vehicle in for a recall at 8m. They said the recall would take 45 min. I asked them to also to see why the dash would sometimes fail to power off when the car was turned off. At 905am I received a call that the recall was finished and they would need to replace a switch to fix the other problem. They said they would have it done by 10am and quoted $440. I told them to go ahead and fix it. At 10am my car was finished. On the invoice they charged for 3 hours of labor at $135 an hour for a total of $405 in labor. Considering that the recall was the first 45min I was charged $405 for 1hr and 15 min of work. They only had my car for 2 hours and I was charged for 3 hours of labor. More

John and team at midway mazda provided excellent customer service being courteous knowledgeable and friendly. I would recommend John to everyone I know. If you are looking for a new or used car ple customer service being courteous knowledgeable and friendly. I would recommend John to everyone I know. If you are looking for a new or used car please go and see John. We will be back for a car for my daughter in the near future. By the way I love my new Mazda CX30.. More

Evan is going out to help fix a brake problem. He took my car in twice for no charge, even though the issue was still there, he said to bring it back and will fix the problem now that he heard the issue. Bit car in twice for no charge, even though the issue was still there, he said to bring it back and will fix the problem now that he heard the issue. Bit of an inconvenience to go back and forth, but, If they can fix that issue on their own accord, I am OK with that. More

Just today purchased a 2016 Mazda CX 5.James Li was Just today purchased a 2016 Mazda CX 5. James Li was excellent to deal with. He was friendly, professional and went out of his way to make sure that Just today purchased a 2016 Mazda CX 5. James Li was excellent to deal with. He was friendly, professional and went out of his way to make sure that we were totally satisfied with our purchase. More

Great service from Jeremy, Bob, and Bernie.A lot of fun Great service from Jeremy, Bob, and Bernie. A lot of fun to visit, get a good deal, and huge selection. Bought my first Mazda in 1993 kept buying Great service from Jeremy, Bob, and Bernie. A lot of fun to visit, get a good deal, and huge selection. Bought my first Mazda in 1993 kept buying there every time until I moved away. More

bought a used mazda3 on Jan 28 I had been in the dealership the day before and met John P went back the next day and made a deal John was great no pressure he went out of his way to do more than he dealership the day before and met John P went back the next day and made a deal John was great no pressure he went out of his way to do more than he was asked to do. I will continue to deal with them for my serves needs and would not hesitate to recommend them to anyone looking for a great team to deal with More

Great dealership with a very good selection. Got my Nissan Rogue SL Platinum here for a great price. All thanks to salesman James, he really went out of his way to not only make sure we were happy with Nissan Rogue SL Platinum here for a great price. All thanks to salesman James, he really went out of his way to not only make sure we were happy with the vehicle, but also happy with the deal that was made. If you're looking for a salesman here, don't hesitate to work with James! More

John P at Midway was so good and kind. I love my used car. Been driving it for 2 months now. Love it. He picked me up with the actual car and drove me back to the lot. car. Been driving it for 2 months now. Love it. He picked me up with the actual car and drove me back to the lot. More