Customer Service:Completely satisfied, Quality of Work:Completely satisfied, Friendliness:Completely satisfied, Price :Completely satisfied. Tommy was a great sales, helping me getting the car I really wanted. I would totally recommend my friends to purchase their car from this dealership.
"My experiece in buying a 2019 Mazda CX-5 from Freeway Mazda"
Overall, I was satisfied with my purchase of a 2019 Mazda CX-5 at Freeway Mazda. Arnie Reiss is a good salesperson to deal with if you like to take your time and negotiate a deal. I found Arnie to be straightforward, patient and will work with hard to get the customer and sale manager to come to an agreement. If you are looking for the best possible price without a trade-in, there are other Mazda dealers in Vancouver and Fraser Valley that will give you better offers. But if you need to trade-in your current vehicle, Freeway Mazda offers the best trade-in offers I have ever seen at a Mazda dealer. If you are shopping around for a deal and you have a trade-in, give Freeway Mazda a chance, you won’t be disappointed.
No dealer is perfect and I did have some issues with my purchase at Freeway Mazda. First, the dealership did backtrack on the original negotiated offer. I believe once the sales manager makes an offer to a customer, you should not have second thoughts and bail out of the deal when the customer shows up and wants to sign the paper work. Second, the delivery of the vehicle was not acceptable. When I picked up my vehicle, I never inspected the undercarriage, I assumed that it is a new vehicle and a dealer would check the undercarriage during PDI, but I was wrong. When I got home, I noticed the entire undercarriage was covered in mud and dirt, clearly the vehicle was driven through a mud pit before being sold to a customer. It took 2 trips to the dealership and submitting a complaint to the General Manager to get the car cleaned to satisfactory condition. It was only after talking to the General Manager, did I feel my concerns were taken seriously (dirty vehicle) and the dealership made every effort to address my issue.
This is our first time to purchase from Freeway Mazda, but I've been here for services few times. It's never made me disappointed.