We have dealt with Pacific Mazda with our Mazda 3 hatchback for several years and have received good service.
Recently we were there again and while I was inside talking to the 'parts' people, my wife wandered around the yard and noticed a used non-Mazda pick-up truck. We had given up our old truck a few years ago, but always regretted not having a truck to move stuff too bulky for our Mazda 3.
So, we both had a look at it and decided to talk to 'sales'. We thought the price a bit high, so we made an offer that was accepted. Mazda had already spent close to $1,000 on bringing the vehicle up to the dealer's standard. We ended up buying the truck. When we got home we realized that there was one unacceptable issue that Pacific Mazda staff had overlooked.
Upon contacting Pacific Mazda we were told to find a shop that could rectify the issue. Mazda said they were willing to pay the bill. At least much of it, depending on the cost. We did get the problem fixed and sent the invoice we had paid to Pacific Mazda. Their response was to pay the bill in full. We were happy they took responsibility for this shortcoming on their part. Happy campers!