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Pacific Mazda

3.4

4 Lifetime Reviews

1060 Yates St, Victoria, British Columbia V8V 3M6 Directions
Sales: (250) 385-1451

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4 Reviews of Pacific Mazda

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September 09, 2018

"Friendly and Professional"

- Jacob

Just purchased at 2018 Mazda3 GS from Pacific Mazda. I made a handful a trips to the dealership while in the process of purchasing my vehicle, and each time I went in feeling welcomed and as if I was already a part of the family. Salesmen Srdjan T. and Craig H. were extremely professional and friendly every time I saw them. The Sales Manager, Wesley, is very nice and kind. Lisa and Steve in the finance department were very easy to deal with and friendly. Pacific Mazda has a great team with fantastic products. I highly recommend Pacific Mazda to anyone in search of a new vehicle. See you soon PM for regular servicing on my Mazda.

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Recommend Dealer
Yes
Employees Worked With
Srdjan, Craig H., Wesley, Steve, Lisa
August 18, 2018

"Good deal on non-Mazda product. Sales staff helpful."

- On the edge

We have dealt with Pacific Mazda with our Mazda 3 hatchback for several years and have received good service. Recently we were there again and while I was inside talking to the 'parts' people, my wife wandered around the yard and noticed a used non-Mazda pick-up truck. We had given up our old truck a few years ago, but always regretted not having a truck to move stuff too bulky for our Mazda 3. So, we both had a look at it and decided to talk to 'sales'. We thought the price a bit high, so we made an offer that was accepted. Mazda had already spent close to $1,000 on bringing the vehicle up to the dealer's standard. We ended up buying the truck. When we got home we realized that there was one unacceptable issue that Pacific Mazda staff had overlooked. Upon contacting Pacific Mazda we were told to find a shop that could rectify the issue. Mazda said they were willing to pay the bill. At least much of it, depending on the cost. We did get the problem fixed and sent the invoice we had paid to Pacific Mazda. Their response was to pay the bill in full. We were happy they took responsibility for this shortcoming on their part. Happy campers!

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Recommend Dealer
Yes
Employees Worked With
Wesley Lukuku, Steve Loftus, Greg Weiss
December 31, 2017

"Disscouraging place"

- Hits291083

Didnt like the service...sales person was nice but discouraging...would not recommend to anybody. Atmosphere is very depressing.staff doesnt care for customers.wont visit again

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Recommend Dealer
No
Employees Worked With
Unknown
September 04, 2012

"Dealer does good work but upsells continually. I had two..."

- Tubalcain

Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.

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Recommend Dealer
No
Employees Worked With
Dont Know
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