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Great experience! - John Faires
Tyler was honest, kind and not pushy at all. Let us take our time with our decision and gave us honest opinions. Would definitely recommend.
Top Reviewed Specialists At This Dealership
Karissa's professionalism was second to none - Happy in PR
My wife and I were looking for a new SUV and the Mazda CX-5 was on the short list. Karissa Tyne introduced herself to us and right away we got the feeling that this would be a positive experience for us. She was extremely knowledgable as well as very personable. I would recommend Karissa to any of my friends, family or coworkers looking to purchase a vehicle from a dealership. Karissa and Corey both followed up with emails that made us feel like valued customers even though it was our first visit to their dealership.
Very pleasant. - Joelle
We appreciated the helpful service. We found Arnie very helpful, polite and easy to deal with. Everyone we have come in to contact with were very professional. We did not once feel pushed into a purchase. Which we appreciated. Our questions were answered promptly. Very stress free when you are making a big purchase.
initial service - hvaguilar
Sean explained to me what will be done during the service, assisted me regarding with my concerns and they did finished the service with in the scheduled time frame. Thanks!
Service with a smile - Sun Peaks Skiers
We were traveling through Kamloops for a ski vacation at Sun Peaks. The engine warning light started flashing. I called the dealership and they said come right over. It was 445PM. Bonnie checked us in, her boss & the technician went right to work. They quickly diagnosed the problem,applied an interim fix - enough to get us on our way and safely home and we were off in an hour. Very courteous service, they stayed overtime to get us going, and very reasonable charges. Good, old fashioned service. Thanks Kamloops Mazda, you saved our little vacation.
Service oil change - Persics7
Love this place everyone is always friendly no matter what area of the dealership. There service is fast you are in and out in no time at all.
Easy to work with - Chuck099
Worked with Anthony on a new car purchase. He worked hard to get us the deal we wanted and made it an easy choice. All in all a good experience.
Insulted by sales staff - Good deals guy
This is not a good place to buy a new car if you have done your home work and have a trade. Made arrangements to buy new car and salesperson knew my parameters down to the dollar. Made the trip to purchase, but sales manager is out by $2000 on my Out the door expectations. Left in disappointment. Not my first strike out here. Phoned another dealership and talked to sales manager. He sold me the car I wanted for the exact amount of money I wanted to spend. How does this stuff happen?
Had a very good experience with Jas at Vip Mazda. - Trisha B
Jas gave us a great experience at Vip Mazda. He was very respectful and listened to what I had in mind and made it happen by the end of it. I would reccommend Jas to anyone that is looking to purchase a vehicle, he found exactly what I was looking for.
Great company - dlittle3
I did a lot of research And found the CX 5 Signature was perfect for us we live not far From Metrotown Mazda so we chose that dealership, They were very Good to deal with Raymond Wong Was excellent representative Made it very enjoyable.
Incompetant and unprofessional - Tom
My daughter brought her 2016 Maszda 3 in for a factory parking brake recall. They charged her for 600.00 of work on the capliper and rotor "not covered by the recal"l (Hmm) Most glaring is a "Car Health Inspection" that she was charged 40.00 for. I checked the oil level when she was visiting 2 weeks later, to find it almost dry. The winsheild fluid was also dry (both these were check off on the form)
The service counter clerk was very supportive but the service manager would not even talk to me and they refused to even refund the 40.00 even though the work was clearly not done and the implications could have been catistrophic. I definitly got the same vib demeaning women as other reviewers. They kept trying to talk to my daughter (she is in law school and doesnt have time for this!)
Excellent - Jgarr
No pressure. Friendly. Easy to deal with. Willing to locate other options. Kari was very friendly and always followed up with me. He was willing to talk and discuss various options to make a deal work.
Couldn't have been better. - Razorblade
I bought a 2017 Dodge Journey, sight unseen from these guys. Dustin Scott went above and beyond to make sure I was happy with my car. I traveled from Kelowna to pick up the car. Dustin took time out of his day to pick me up in Abbotsford. Jesse Pearson picked me up in the morning. Lovely Renee had all the paperwork done for me. Fantastic experience. Love the car. I highly recommend these people.
New vehicle purchase experience - Happy Customer
Excellent customer experience purchasing a vehicle at Open Road Mazda with salesman, Quentin. From our first visit to the dealership to picking up the vehicle, all staff were knowledgeable, professional & provided exceptional customer service. It was the first dealership where we didn’t feel pounced on the moment you enter the show room. It was a pressure free experience which we totally appreciated & one of the main reasons why we chose this dealership over a one three blocks away from our home.
Friendly and Professional - Jacob
Just purchased at 2018 Mazda3 GS from Pacific Mazda. I made a handful a trips to the dealership while in the process of purchasing my vehicle, and each time I went in feeling welcomed and as if I was already a part of the family. Salesmen Srdjan T. and Craig H. were extremely professional and friendly every time I saw them. The Sales Manager, Wesley, is very nice and kind. Lisa and Steve in the finance department were very easy to deal with and friendly. Pacific Mazda has a great team with fantastic products. I highly recommend Pacific Mazda to anyone in search of a new vehicle. See you soon PM for regular servicing on my Mazda.
Friendly experienced staff very helpful and friendly. - Mazdawolf
I bought a new Mazda CX5, very good pricing. And have been very satisfied with ongoing service from staff.They go beyond the normal service.
awful service - wenny123
we have a 2013 mazda with 60 000 clicks on it and tranny goes. we have to wait 10 days just to get it in to see if they will even cover it. 5 and half year old car and tranny goes. Do they care that I have not vehicle to get to work? NO they will try to fit us in in 10 days. Awful service. Bumper to bumper? Ha Ha
Poor service at the service centre. - Zoom_Zoom
Went to the Coastline Mazda service centre to get wiper blades and was told they were out of stock and that they would contact me when they were available. Never heard from Coastline Mazda. During the summer, I enquired about a roof rack for my vehicle and the service centre staff said there were no Mazda parts available and would call me later about other OEM/3rd party roof racks that fit my vehicle. Never heard back from Coastline Mazda. Eventually had a Thule roof rack purchased and installed at the local Cap It store and was told that Coastline Mazda purchased the same roof rack for their customers. It appears that Coastline Mazda doesn't value my business. Unfortunately, based on these poor customer service experiences, a decision made for our corporate Mazda vehicles to be serviced at Courtenay Mazda, that valued our business with excellent service.
In British Columbia
Sales & Leasing Consultant
Financial Services Manager
Special Finance Manager & Credit Specialist