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Exceptional Customer Service. regardless of who you deal... - Ollie
Exceptional Customer Service. regardless of who you deal with you get exactly the same. I would trust Peter, Tracey, Fui and the entire team with anyone in my circle. Can't wait for the Hybrids to come out!! Tracey - you are one of a kind - from the very first encounter 4 years ago you were kind, professional and alwasy looking out for me. Thank you for all that you do. We truly appreciated it!!
Chris and Bianca
Tyler is the sales rep you want to deal with. He can you... - Spankyblanky
Tyler is the sales rep you want to deal with. He can you make you his friend in 10 seconds. No ulterior motives. One of the best sales experiences I’ve had.
Top Reviewed Specialists At This Dealership
Service with a smile - colleenmarsh
It's always a pleasure dealing with the staff here. They are so friendly and ready and willing to work with you and whatever your needs/situation are. Even if it's just a simple yearly servicing they treat you first class. I live almost an hour away but they are worth the effort to get to them.
I recently bought my first brand new car, and Mike Milne... - Faith
I recently bought my first brand new car, and Mike Milne was my sales rep. He was so kind, approachable, accommodating, patient, and explains everything I need to know about cars, especially With me being nervous about being a new owner. Him and his team also made sure that I get the best deal possible. Big thanks to him! I am enjoying my Mazda 3!
All of the staff were very friendly and the whole process... - Stephanie
All of the staff were very friendly and the whole process was very smooth! I would highly recommend leasing a car from this dealership.
Everything I expected and more! The service was done as... - John
Everything I expected and more! The service was done as laid out, and it took less time than anticipated. Love this place!
Arthur was my sales person, very polity and friendly,... - Palmira
Arthur was my sales person, very polity and friendly, answer all my questions ,
Every body we’re also very friendly ,
I dad to go back for some questions and everyone was very pleasant
My experience buying a new car and trading in the old one... - Natalie Reed
My experience buying a new car and trading in the old one was very good. I would recommend West Coast Mazda.
Midway Mazda's Service Department is an absolute rip off,... - brunsonbagoo
Midway Mazda's Service Department is an absolute rip off, take your vehicle anywhere else for service. I brought my vehicle in for a recall at 8m. They said the recall would take 45 min. I asked them to also to see why the dash would sometimes fail to power off when the car was turned off. At 905am I received a call that the recall was finished and they would need to replace a switch to fix the other problem. They said they would have it done by 10am and quoted $440. I told them to go ahead and fix it. At 10am my car was finished. On the invoice they charged for 3 hours of labor at $135 an hour for a total of $405 in labor. Considering that the recall was the first 45min I was charged $405 for 1hr and 15 min of work. They only had my car for 2 hours and I was charged for 3 hours of labor.
My Mazda CX5 2016 was in yet once again for non starting,... - Gataloca
My Mazda CX5 2016 was in yet once again for non starting, every year it dies not start and every 2-3 years I put in a new battery. This dealer had me wait fir maintenance 3.5 hours and did not do a draw test as requested. They told me the towing company put in a”suspect” battery - it is a Delco! I had two more mechanics at home check the battery and it was already weak from adrain somewhere. They did do the work requested, they lied about the existing battery and last year told me it was usb charger left in the compatment near my arm that drained the battery. I did not put that charger in- was done at original dealer in Nanaimo. They lied telling me the car would tow a small trailer. I am furious and want some action about this issue.
I found the rudest person in Vancouver when shopping for... - Kevin Tran
I found the rudest person in Vancouver when shopping for a car at MetroTown Mazda, his name is Eric Maura, extremely rude and unprofessional salemen.
Visited this dealership to buy a used Mazda Sedan and was... - Maggie
Visited this dealership to buy a used Mazda Sedan and was very surprised and pleased with the very friendly staff! Ken was our sales advisor and helped my boyfriend and I find the perfect car for us. Will return!
Worse dealership and pathetic customer service. Bought... - Sam Ghotra
Worse dealership and pathetic customer service. Bought and brand new car and it turns out to be a lemon, when explained it to dealership no one cared to rectify the issue. Awful experience and so much negativity inside dealership.
My 2007 Mazda6 had broken down just outside of Kamloops,... - David Wilson
My 2007 Mazda6 had broken down just outside of Kamloops, due to the rigors of the Coquihalla. Kamloops Mazda allowed me to tow it to their dealership; the service center got me in unbelievably quickly. And, they eventually gave me a massive deal on their service fees due to them having to tell me my beloved Mazda6 was finished. Would I purchase a new vehicle? They didn't have anything I wanted, so I resigned myself to driving home to Alberta in a Uhaul. Over the next four days, Jerry was outstanding; so patient and helpful with the dozens of options regarding getting me home as well as dealing with my old car. We did some test drives of some in-stock vehicles, and even though I didn't like anything we drove, Jerry continued to support my situation. As it happened, a car that I WAS interested in (2015 Mazda3 GT) came in on my fourth and final day in Kamloops: We drove it, and I bought it. But to make it happen Jerry was in early and stayed late on several occasions due to my complications. He even drove me to the bank. Amazing above-and-beyond service from everyone concerned. Thank you again, Jerry.
I sold my Mazda so I wouldn't have to deal with their... - Batman's Dad
I sold my Mazda so I wouldn't have to deal with their incompetent and dishonest service department. I had a problem with the engine light staying on and they just kept throwing parts at it until they solved the problem. Naturally I had to pay for their incompetence.
The dealership is outstanding. The folks in the service... - Satisfied customer
The dealership is outstanding. The folks in the service department are knowledgeable and very accommodating. I would not bring my vehicles anywhere else for servicing. August Mazda (aka Kelowna Motors) has been in Kelowna for over half a century and there are many reasons for its longevity. Mazda vehicles are second to none when it comes to reliability and value for your money
We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll
We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was
done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda
service manger told me that the engine had thrown a rod and put a hole in the block. He also told me
that this had happened because the engine wasn’t lubricated… even though there was no “low engine
oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage
where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was
in the engine and was told that there was no way to know as the technician had removed the oil pan
already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician
inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over
full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms
on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5
years, they figured they had gotten what they could from us.
This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they
would be happy to help the with the cost of the repairs – by giving a better price, but there would be no
involvement from the manufacturer. We thank you for the opportunity to review.”
We had another mechanic replace the engine for one with a lot less kms and less money. Upon further
inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of
the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none
of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada
Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they
couldn’t be bothered.
This is a dealership that will absolutely turn their back on you as soon as it appears that you have
become less profitable. I find their dishonesty shocking and disgusting.
Friendly experienced staff very helpful and friendly. - Mazdawolf
I bought a new Mazda CX5, very good pricing. And have been very satisfied with ongoing service from staff.They go beyond the normal service.
Top notch service - sales, repairs. 3+ decades of... - tamsinclair
Top notch service - sales, repairs. 3+ decades of dealings.. Miss- communication- they’ll work it out ASAP
Trust! It’s a big deal and they deliver
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