Buying a used vehicle - Christopher

I came in to buy a used vehicle on a Friday afternoon I explained to Tyler what I needed. Price , type of vehicle and options that I required that evening Tyler was texting me with several different options. My wife & I agreed to shop around but there was nothing close to what Tyler had found. We went to Tyler Saturday afternoon to see his options. He had a vehicle that was perfect for what I needed. Tyler was an exceptional salesperson and very thorough I would recommend Tyler & Harris Mazda to everyone looking for a vehicle.

Amazing service and amazing value for the dollar. - Tmegfitr

Ben was so quick to reply to my Facebook message when we inquired about a used car they had on the lot for my daughter. We ended up buying the car and the whole process was seamless. Thanks so much for helping us with a reliable first car for our daughter.

Excellent service from arnie and freeway mazda - Philipv

Arnie was very pleasant, accomodating and very respectful. Showed/answered us every detail of our questions regarding the car we wanted. He also helped us in getting good discount. He never forced his way inorder for us to purchase the car.. excellent service arnie and to freeway mazda team!:).

Service with a smile - Sun Peaks Skiers

We were traveling through Kamloops for a ski vacation at Sun Peaks. The engine warning light started flashing. I called the dealership and they said come right over. It was 445PM. Bonnie checked us in, her boss & the technician went right to work. They quickly diagnosed the problem,applied an interim fix - enough to get us on our way and safely home and we were off in an hour. Very courteous service, they stayed overtime to get us going, and very reasonable charges. Good, old fashioned service. Thanks Kamloops Mazda, you saved our little vacation.

Good sales department, awful service department - Pissedoffbuyer

Fantastic sales team , but their service department will try to rip you off, avoid it at all costs. The service department claims that you need to be serviced for things that are completely contradicting the official Mazda Canada service schedules. They will try to gouge you for your money at every opportunity. They claim that I need to perform maintenance on my fuel system and break lines, hoses etc at 18 months when the official Mazda Canada service schedule and the service schedule pdf on the Mazda Canada website indicates 24 months for my car model and year. They even had the audacity to claim that I may lose my warranty if I don't follow their own service schedule instead of the official one. You are better off going to a private mechanic.

Awesome customer service. - Yvonne

Held a get to know your car evening . It was informative and had refreshments and good . Good employees had a good knowledge base . Everyone is very friendly!

Total Satisfaction - E & B K

Everyone with whom we dealt with at the Dealership provided excellent and professional assistance to do with the purchase of the 2019 CX3 GT. We have dealt with Morrey for many years, particularly the Service department relative to the 2000 Mazda Millennium which we traded in for the new car. As a result of these experiences, Morrey was our #1 choice to deal with. The sales person, Shahram Rahili, and the sales manager, and George Sadler, the delivery/orientation advisor made the experience tremendously satisfying. Thank you all.

Had a very good experience with Jas at Vip Mazda. - Trisha B

Jas gave us a great experience at Vip Mazda. He was very respectful and listened to what I had in mind and made it happen by the end of it. I would reccommend Jas to anyone that is looking to purchase a vehicle, he found exactly what I was looking for.

Nice place to buy a new car - vswarovski

Thanks Metrotwon Mazda for great buying experience! Special thanks goes to Leo Samra for being patient and very detail oriented during the sales process. Way to go Leo!

Excellent - Jgarr

No pressure. Friendly. Easy to deal with. Willing to locate other options. Kari was very friendly and always followed up with me. He was willing to talk and discuss various options to make a deal work.

Couldn't have been better. - Razorblade

I bought a 2017 Dodge Journey, sight unseen from these guys. Dustin Scott went above and beyond to make sure I was happy with my car. I traveled from Kelowna to pick up the car. Dustin took time out of his day to pick me up in Abbotsford. Jesse Pearson picked me up in the morning. Lovely Renee had all the paperwork done for me. Fantastic experience. Love the car. I highly recommend these people.

Friendly and Professional - Jacob

Just purchased at 2018 Mazda3 GS from Pacific Mazda. I made a handful a trips to the dealership while in the process of purchasing my vehicle, and each time I went in feeling welcomed and as if I was already a part of the family. Salesmen Srdjan T. and Craig H. were extremely professional and friendly every time I saw them. The Sales Manager, Wesley, is very nice and kind. Lisa and Steve in the finance department were very easy to deal with and friendly. Pacific Mazda has a great team with fantastic products. I highly recommend Pacific Mazda to anyone in search of a new vehicle. See you soon PM for regular servicing on my Mazda.

Friendly experienced staff very helpful and friendly. - Mazdawolf

I bought a new Mazda CX5, very good pricing. And have been very satisfied with ongoing service from staff.They go beyond the normal service.

Incompetant and unprofessional - Tom

My daughter brought her 2016 Maszda 3 in for a factory parking brake recall. They charged her for 600.00 of work on the capliper and rotor "not covered by the recal"l (Hmm) Most glaring is a "Car Health Inspection" that she was charged 40.00 for. I checked the oil level when she was visiting 2 weeks later, to find it almost dry. The winsheild fluid was also dry (both these were check off on the form) The service counter clerk was very supportive but the service manager would not even talk to me and they refused to even refund the 40.00 even though the work was clearly not done and the implications could have been catistrophic. I definitly got the same vib demeaning women as other reviewers. They kept trying to talk to my daughter (she is in law school and doesnt have time for this!)

I dread every service appointment with Kelowna Motors - Lucy

I love my Mazda; But I dread every scheduled oil change and maintenance with the service centre at Kelowna Motors. Other than a few exceptions where I have received very basic customer service there, the overall attitude of the Service Centre employees I have experienced is rude. I have put in an official complaint to management and received a bunch of excuses, but never even a simple apology for the appalling way I was treated by a Kelowna Motors Service Centre employee on my very 1st service visit. It has improved slightly since then, but I still make more of an effort than they do, and they come no where close to meeting my expectations. I spent a lot of money there, and continue to do so regularly, and I expect them to take care of me. It is very disappointing. I love my Mazda, but I loved my old Ford too. On my next vehicle purchase, I will look for a dealership that offers the whole package: not just a great sales team, but a great service team too.

Attention to details by Kevin Y. - Arcx3

This car trade in experience was made seamless by Kevin Yang all the way through. Every question or every detail was hastily attended to. He aimed to please at every turn and his communications were excellent. He was non pressuring yet knew how to present all the facts in an easily understood way. I am completely satisfied with everything done by Kevin. Thank you for zooming around for me😉 A.W.

Poor service at the service centre. - Zoom_Zoom

Went to the Coastline Mazda service centre to get wiper blades and was told they were out of stock and that they would contact me when they were available. Never heard from Coastline Mazda. During the summer, I enquired about a roof rack for my vehicle and the service centre staff said there were no Mazda parts available and would call me later about other OEM/3rd party roof racks that fit my vehicle. Never heard back from Coastline Mazda. Eventually had a Thule roof rack purchased and installed at the local Cap It store and was told that Coastline Mazda purchased the same roof rack for their customers. It appears that Coastline Mazda doesn't value my business. Unfortunately, based on these poor customer service experiences, a decision made for our corporate Mazda vehicles to be serviced at Courtenay Mazda, that valued our business with excellent service.