17 British Columbia Mazda Dealers

Jaerett was easy to work with personable. - Angie Brown

Jaerett was easy to work with personable. If you are looking for a car go ask for him.

David Cui was friendly and helpful. - Jianx2019

David Cui was friendly and helpful. His service was excellent. The recall was closed nicely.

It was a really good experience for us as it is our first - joy

It was a really good experience for us as it is our first time purchasing a new car. Michael has shown us all the best options and compare the one we want and best value that we can get. Mike helped us with the trade-in too. Overall, it went smoothly.

I had a very positive experience at Island Owl Mazda. - myrna58

I had a very positive experience at Island Owl Mazda. The GM and the dealer worked together to value my trade and get me into the car I wanted. I would definitely recommend this dealership. Sincerely, Myrna Williams

I didn’t expect to buy anything that day but Emma Graham - Brenda

I didn’t expect to buy anything that day but Emma Graham showed me comparisons and everything went so smoothly I bought a kla. It was meant to be Thanks so much Brenda T

Friendly staff but experience was negative once we - Unhappy customer

Friendly staff but experience was negative once we discussed finance options. Prices much higher than other dealerships for lower trim levels. Pricing errors made.

Love dealing with Jose. - N K O

Love dealing with Jose. always know I can’t trust him and his advise. Thank you!

Kamloops Mazda is AWESOME! - Joc

Kamloops Mazda is AWESOME! Working with Jerry and Dawna has been an absolute pleasure. Very kind and friendly staff and very helpful too! I love my new car and I am so happy!

Poor servicing experience. - fredunder

Poor servicing experience. They are constantly trying to upsell and don't do a great job dealing with complaints or resolving issues. The service manager is a nightmare - Daniel seems to be one of the decent guys that work there.

Dishonest Dishonest Dishonest! - vigreensk

Dishonest Dishonest Dishonest! I am a female buyer and I've had an unpleasant experience here while buying a used car, where the financial manager used deceitful tactics on me. I trusted his words and purchased protection coverage, only to realize later that I was being deceived because I didn't calculate the numbers myself. I requested a withdrawal and had to waste time revisiting here to receive a new contract. At that time, I poured a lot of energy into resolving this deception and thought that was the end of it. 1. Recently, when I tried to sell the car I purchased here, I realized that the Carfax they posted on their website at the time was a fake Carfax. I screenshot it, thinking it would be necessary when selling the car, and the salesman never showed me Carfax nor included it in my documents at the time of purchase. When I met the sales manager recently, he saying they usually don't print out Carfax separately for customers( not sure if this is true), but due to this incident, they will make sure to do so in the future In reality, the car did have rear damage as shown in the Carfax, and the salesman suggested fixing the body part, so I decided to purchase the car. However, according to the real Carfax I received recently, the car had a front accident. The salesman knew I was looking for a car without a front accident, but he deceived me and sold the car as if there were no front accidents, just as the Carfax I saw indicated. The sales manager ignored me to protect his salesman saying the accident amount was signed on the documents. 2. I went to the bank to pay off my car loan, but my balance was higher than I thought. The bank couldn't explain it properly, and they asked me to seek an explanation from the dealer about why there was more money than what I expected. Also, the cost of borrowing, which was said to be 7.99%, had an actual amount that was $1000 more. They should explain this amortization schedule properly.... I realized that people who are not good at mental arithmetic should never buy a car here. Especially not for female buyer. I realized that everything regarding the numbers was all deceitful and even Carfax.

The service centre tried to charge me $147 for a firmware - Redgeekblue

The service centre tried to charge me $147 for a firmware update, a service that other Mazda dealerships offer for free. When i called ahead of time, they said it would be $60. Crooked money grabbers. Avoid like the plague.

TL;DR Do NOT go here. - JP

TL;DR Do NOT go here. Came across a 2017 Mazda CX5 online that we were interested in. Upon arrival we met the salesman who will remain un-named, who then proceeded to simply tech-dump and mansplain the details of the car to me and my wife. Test drive was fine. I called a trusted friend while we were at the dealership to ensure we asked all the right questions and didn't miss anything. My friend reminded me to check the glass. Make sure theres no cracks etc., because the dealership should not sell a car with cracked glass etc for liability. This car had a significant spiderweb crack in the bottom right of the windshield that they knew about (because it was stated on the inspection report upon later viewing) and still tried to sell the car as is, mentioning "just report a claim to ICBC". We were stunned they'd suggest that to us. We negotiated on replacing the glass as that is not our fault and they should not be selling it in that condition. Eventually the manager agreed that they would replace the glass. Negotiating with the salesman and manager was the worst. They hardly budged an inch after multiple back and forths. The manager even told me at one point "don't buy this vehicle if you can't afford it" in a demeaning tone. If a car dealership isn't willing to negotiate at all, then they should clearly state that. The manager and salesman even got into a brief "argument" in front of us regarding what could and could not be done about the price. This was very uncomfortable to watch. They ended up coming down just a few hundred dollars and I received the paperwork from the business manager, where we were instructed to bring a bank draft when the vehicle was ready. Once I got home and checked the math...the math was wrong. The balance owing did not make sense and was higher than the agreed upon price with the salesman. Called the business manager the next day - There ended up being a $600 HIDDEN EXTRA fee that no one mentioned that goes to Mazda Canada. She immediately felt bad and without hesitation removed their internal $600 documentation fee to reach the agreed upon pricing... Yet we were told previously by the salesman and manager that the doc fee is non negotiable. Once I came to collect the car, we dealt with a different business manager. He was the only good part of this entire experience. He was very empathetic towards the experience we had and was surprised at the extra fee. He mentioned that fee should only be applied to brand new vehicles. In conclusion, we had a terrible experience. Go to another Mazda dealer. Car was nice though.

Greeted as I entered. - arphillips

Greeted as I entered. Knowledgeable staff and pleasant surroundings. No pressure. I was able to decide on my own terms

Amazing, Thoughtful, Transparent & Wonderful. - R. Lessard

Amazing, Thoughtful, Transparent & Wonderful. Bentley & Tobias are awesome to deal with, excellent sale I love my Mazda, I’ve been a ford gal my whole life, finally made the switch to a 2022 CX-30!

Their service department, and Conrad in particular, is - jt

Their service department, and Conrad in particular, is fantastic! I'm in a 2013 Mazda3 with over 550,000kms on it and it's still a pleasure to drive and maintain. I really feel like he's rooting for us to reach our goal of a million kms. He is consistently approachable, easy to understand, and often goes above and beyond making sure we have what we need. I nearly always drive away from the service department with a smile, feeling good about the maintenance we've had done, feeling good with the performance of the car, and feeling good with having had another positive experience with Conrad. It makes a difference feeling like you and your car are well cared for. Thanks!

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda service manger told me that the engine had thrown a rod and put a hole in the block. He also told me that this had happened because the engine wasn’t lubricated… even though there was no “low engine oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was in the engine and was told that there was no way to know as the technician had removed the oil pan already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5 years, they figured they had gotten what they could from us. This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they would be happy to help the with the cost of the repairs – by giving a better price, but there would be no involvement from the manufacturer. We thank you for the opportunity to review.” We had another mechanic replace the engine for one with a lot less kms and less money. Upon further inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they couldn’t be bothered. This is a dealership that will absolutely turn their back on you as soon as it appears that you have become less profitable. I find their dishonesty shocking and disgusting.