Excellent experience - frankE
Wow...and I used to think buying a car was painful. All that changed when I met Kassandra Kirkham at Harris Mazda. Right from the beginning, she provided me with all the information I needed, was kind, supportive, knowledgeable, friendly, warm and caring, and best of all she facilitated the purchase of a new vehicle without me ever feeling as if she was trying to sell one to me. Definitely the best car sales rep. with whom I have ever dealt.
In addition, the personable Robert Kirinic in the Finance department deserves a five star rating as well. He gently guided me through the stressful process of payment and financing, and it was actually a pleasure chatting with him as well while we worked out all the financial details. The owners and managers of Harris Mazda must feel proud to have employees of this caliber working at their dealership.
Mike helped me to find the perfect vehicle for me, - SusieQ
Mike was great in assisting me, after a good 6 months of looking, find the perfect vehicle to suit my needs. I was struggling with making the right choice considering personal use, lifestyle, comfort & safety concerns as well as style and options. Mike helped me define my own parameters and found just what I was looking for with more options then I thought I could afford. When I picked up my car, it had had full safety & maintenance checks, was beautifully detailed , filled with gas & ready to go,I couldn’t be happier.
I chose Mike as he was a trusted friend of my son, from school days, who was helping me in my search and Mike contacted Beach personally to ensure we were on the right track with his very discerning view of what wasright for his Mom. Mike has an excellent reputation in the community and I would not hesitate to recommend him to friends & family in the future. I have had several follow up calls to make sure I was comfortable with my decision and answer all questions. Go Mike!
Very informative and efficient - Loppet Lady
I worked with Arnie and Trevor to buy a new CX-5 and use my old car as a trade in. I did my comparison shopping and they gave me the best deal. Thank you Arnie and Trevor. I now have my new car and the service with excellent all the way through the process.
Don't believe everything you read - Isla
Just bought a 2016 Mazda CX5 GS from this dealer. They were great to deal with and fair with the negotiations. From Sales to Finance to Service, they were spot on. Even stayed late to prep my new vehicle for early am pick up. For that, I brought them donuts.
Fair Deal, Good People - New Mazda 3 GT Sport
After doing a lot of Internet research and test driving many cars, I decided on a new Mazda 3 Sport GT. I knew the car and specs I wanted, but was also was willing to travel to any dealer in the Vancouver area for the car at a fair price. Right from the start, all of the people I communicated with at Metrotown Mazda were prompt, professional, knowledgeable and easy to talk to - no pressure and no typical sales dancing. In the end, the sales manager (Robert) was genuinely interested in reaching a fair price and we agreed to a deal in less than an hour. I do not live in the Burnaby area, and when I visited the dealership a couple of times, I met the GM (Sean), a technician (Todd), a financial services guy (Nav) and the lease manager (Albert) and I was impressed by the every member of the "team" at Metrotown. Overall, a very positive experience and this does not always happen at car dealerships.
Excellent service again - mazdasince2001
Service performed as expected and priced as quoted. Checked alignment as requested and happily not needed so ended with smaller than expected bill ;-). I've been servicing here for 16 years now!
Professional and efficient service. - KJ CX5
I have been servicing my Mazda here for three years and they have always been courteous and professional with the service. Always on time as well. Never any concern that the vehicle hasn’t been gone over thoroughly.
The Best Service department! - dealerreview
I Have 2009 Mazda 3. It always gets serviced at this dealership. They are great to deal with! Always on time. Explain everything in detail and are always friendly and helpful. Have had various vehicles so have dealt with quite a few other dealership service departments. They are the most pleasant to deal with from my experiences.
Good dealership - Paul
I live in Richmond bc, I called the Mazda dealership in Richmond bc at the auto mall. I told the sales person that I wanted to test drive a new automatic Miata mx5 (because I drive in lower mainland traffic everyday that's why I wanted the automatic). When I went to the dealership the same salesman told me that he had a stick shift for me to test drive and not the automatic that he said he had, because I was there I test drove the vehicle. I put a $500 deposit on the showroom mx5 which was an automatic even though I did not get to drive the showroom mx5. I was told by the salesman don't worry if you change your mind you will get your money back. Wrong I phoned the next day and indicated that I wanted my deposit back, I was told by the manager Darryl " We had to clean the car for you. So we are keeping your deposit."
I have called the Vehicle Sales authority and got them involved.
My friend suggested I call Jeremy at Chilliwack Mazda, I was told they do business differently than what I experienced at the Richmond Auto Mall, No bait and switch just to get you in the store. I never met Jeremy or had been to Chilliwack Mazda before. I told Jeremy what I wanted and he said he had the car in stock, Jeremy sent a salesman to pick me up from Richmond. Chilliwack Mazda is how a car dealership should be run. You don't get lied to just to get you in the door to make a sale.
I purchased the car I wanted 2017 MX5 RF.
If your looking to buy a car talk to Jeremy at Chilliwack Mazda.
Paul from Richmond BC
In good hands, - Jean
I have always been very happy with the service given but from the moment I stepped up to talk with Amir, at the service counter this week, I felt I was in capable, polite and given above and beyond service. He was a delight and I felt looked out for and looked after. Excellent service! Thank you Amir!
Friendly experienced staff very helpful and friendly. - Mazdawolf
I bought a new Mazda CX5, very good pricing. And have been very satisfied with ongoing service from staff.They go beyond the normal service.
Unreliable - Bruce
I wanted to purchase a used Subaru Impreza. OpenRoad Mazda provided me with their inspection report and they promised to fix the mechanical issues within a week. Dong was helpful during my first visit.
Then I was introduced to Brian. After one week I didn't hear anything from him and I had to follow up with him several times. He kept ignoring my calls and messages.
After two weeks, Derek called me and introduced himself as the sales assistant manager. We had several conversations and finally we agreed on the terms and price. He got my credit card information to reserve the vehicle. Half an hour later he called back and said he had miscalculated the service cost and I should pay $500 more if I want them to replace the rusty exhaust pipe.
Finally after 3 weeks, they told me that the repairs were done and the vehicle was ready. I took it to my mechanic and we saw that they didn't replace the exhaust. All they had done was to put a clamp on the exhaust pipe to eliminate the vibration noise. My mechanic found out several other mechanical issues which were not detected in their inspection report and some of them were serious issues such as oil leakage from the engine head gasket and steering rack. I took photos and showed OpenRoad Mazda.
After getting frustrated dealing with Brian and Derek, I spoke with Raymond (another sales assistant manager) and agreed on a price. I paid them a $2000 deposit on a Wednesday evening and they told me that I can pick up the car on Friday afternoon.
When I contacted Raymond the next day and asked about the second key, he told me that previous owner has lost the second set of keys, remote, key ID plate and key security plate. This was never communicated to me before. Each set of extra keys with remote would cost $350 out of my own pocket.
When I went to the dealership on Friday afternoon as previously arranged, I had to wait for two hours since their business department was busy and nobody had booked me an appointment.
Mae from business department was very kind and apologetic about the wait and while we were preparing the paperwork I told her about the key issue. She tried to contact Raymond but since he was not available, the sales manager showed up in the room. I told him about the problems that I had with Brian and Derek, mechanical issues and the lost key. He didn't seem to listen to me and then he spoke in an abrupt, loud tone of voice and said "This is the final price: take it or leave it." I had never met him before. I was shocked with the disrespectful way that he treated me and their lack of customer service.
I cancelled the purchase and walked out because I felt that I was not treated with respect.
Traded in my Mazda 2 for a new Mazda 3 - BettyZeng
Very excited to get my new Mazda 3. The sales guy is very dilligent and friendly, and the sales manager is very nice. Wonderful purchase experience.
Time Consumming and miscommuication - Llll
I needed to replace my car's fob. I made an appointment to do so yet after 2 hours in the service department, I received a key rather than a fob. I explained once again that I needed the fob instead, and that they had made a mistake was told to try the key. I couldn't wait longer for the fob to be made so I paid and left. I made a second appointment two weeks later and negotiated a price for the fob. Another 1.5 hours. After going home my wife's old fob no longer opened the car. A had to book a 3rd appointment to synchronize her fob too. That took another hour but at least was free of charge. Mazda was willing to remedy the situation but I do not live close to the dealership so every trip was time out of my workday. The main problem was with the initial appointment where the need for the second fob wasn't conveyed and the service centre not following instructions. In the end, the work was done to my satisfaction.
They do not put pride in there work - Tinksmom
Terrible work. Scratched my car and refused to admit it!!!
They don't wash your car and give amazing customer service while they are working in it as I used to get back at mazda in Ajax ontario.
Never ever will I ever go there again. I already talked 2 people out of buying from them.
Old school negotiating - Avoid any Steve Marshall dealership - Car Guru
Gave Coastline Mazda a try as the local dealership, but they were over $4000 what I could get down island. I told the salesman I didn't want to waste his or my time and asked for their best price and showed the prices of the same vehicle in Courtenay and Nanaimo. The salesman and manager proceeded to do exactly what I asked them not to do - delaying tactics, bad guy/good guy approach, "I need to check with my manager" charade, using the 4 square sheet, etc. After all this, they had the gall to offer me $200 off their original price. I have had similar experiences at other Steve Marshall dealerships in Campbell River - Nissan, Mazda, Ford, and Honda. It's unfortunate as I would have preferred to buy locally. I felt badly for the salesman and place direct responsibility on the dealer principal and manager for creating this exploitative and unethical work culture.
terrible dealer- all they want is your money - disappointed costumer
be careful when they ask a deposit. they wont explain that it can never be refunded. my husband and i went just to look for car, they are nice at first trying to win us over. they make us feel that we dont loose anything when we make a deposit but then when we decided the next morning to not push thru with the purchase, it wasnt even 24 hours then, they didnt return the deposit. we have been to other dealers and we never had issues with refunds of deposit. its a hard earn money and $1000 is not a small amount. they dont care about their costumers. all the want is that they get something.
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Special Finance Manager & Credit Specialist
Asst. Sales Manager