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First time buying from Harris Mazda, and they have... - kmo
First time buying from Harris Mazda, and they have definitely made me into a return customer. I got a great deal on the vehicle I wanted, I love my Mazda CX 5. I took it on a long 7+ hour road trip the very next day after purchasing it and was very impressed by the handling, fuel economy, and reliability.
I traded in my old Mazda Tribute SUV and I think I'vebecome a Mazda lifer! Brent Beadle was very honest and up front with regards to the vehicle and provided me woth service records, carfax report, and inspection. He and the sales manager Ryan worked hard to get me a good price, and I appreciate their efforts. I'll be back.
Top Reviewed Specialists At This Dealership
Excellent service! Able to turn a tough situation into an... - Technologybliss1
Excellent service! Able to turn a tough situation into an unforgetable car experience. Special thanks to Tracy, Angela and Allison for taking care of my parents brand new CX-9 purchase.
Signature Mazda - Rosy
Took our vehicle in to Signature Mazda for new tires. They had the best price we could find, the most amazing service and everything was completed seamless. Extremely professional service and everything was explained to me in detail. Felt comfortable and very satisfied with everything. I would highly recommend Signature Mazda!
Mike was incredible helpful and knowledgeable. He got me... - Cindogs
Mike was incredible helpful and knowledgeable. He got me the car Mazda I wanted for a price I could afford. Excellent service and follow up!
Great experience purchasing a new vehicle - Diana
Came from out of town to look at a specific vehicle I had seen online. Ended up spending the whole day at the dealership, test drove multiple options, and eventually chose the right one for me in a colour that was unavailable on the lot at the time; dealership was able to bring in the exact one I wanted within that week. Good service from sales to financing - picked the car up the following weekend with all the extras I had requested installed/completed. All in all it was a great experience and I absolutely love, love, love my new car.
Excellent and friendly service - Cshep
Always excellent service with friendly staff and waiting area .
Very happy with my car and all the follow up since purchasing. They follow up on line to ensure their customers are happy.
Amazing attention to detail. Phone call on extra work.... - JohnD
Amazing attention to detail. Phone call on extra work. Well explained Terrific product and model knowledge. No hesitation in recommending Car washed and recommendations on next service Great job
John P at Midway was so good and kind. I love my used... - charongraham
John P at Midway was so good and kind. I love my used car. Been driving it for 2 months now. Love it. He picked me up with the actual car and drove me back to the lot.
Service with a smile - colleenmarsh
It's always a pleasure dealing with the staff here. They are so friendly and ready and willing to work with you and whatever your needs/situation are. Even if it's just a simple yearly servicing they treat you first class. I live almost an hour away but they are worth the effort to get to them.
Questionable Ethics of Sales Manager - J. Campbell
"Questionable Ethics of Sales Manager"
We had a very negative experience at the Pacific Mazda dealership in Victoria on July 30, 2020. It started out great, we had finally found the car of our dreams, a 2016 CX5. We were thrilled. Then things went horribly wrong.
We spent 1.5 hrs examining and test driving the car and told Rain, the salesman, we loved the car and wanted to buy it. We offered to put down a deposit on the car to hold it, and he said no need. We proceeded to his office to work out the deal. We were invited to test drive a new 2020 model while Rain worked out the deal. When we returned from the test drive, the 2016 CX5 was out on another test drive. We told Rain we weren't interested in the new car and wanted to buy the 2016. We were excited.
We went to Rain's office to conclude the deal. The asking price was okay but didn't understand why the monthly payments would total to $9000 more than the purchase price. We asked for details and Ben Sanders, the sales manager told these were other fees (including a mysterious fee to cover theft). He offered to write out all the fees and come back to explain them. We were happy with this offer and thought we would get a good understanding of what we were agreeing to.
While waiting for Ben and the written figures, Rain left and when he returned stunned us with the news that another salesman has people in his office and was negotiating the sale of the car we were doing the deal for. He said now we had to wait to see if they wanted the car or not before we could conclude our deal. We didn't understand.
We pointed out we test drove it first, had shown clear intent to buy the car, talked payment amounts, offered to put a deposit down and and were sitting with him negotiating the final deal! What was happening here? Had we done something wrong? We were incredulous.
Rain had to go to talk to Ben. Ben appeared and told us we did not put down a deposit so it was all okay for another salesman to proceed with another party.
We said this was not really fair and explained we had offered to put down a deposit but Rain told us this was not necessary. We told Ben we made it clear we were interested in the car, had spent the day test driving the car, examining it, discussing the inspection report and negotiating with Rain. We thought we had a verbal deal we just had to work out the details. We had figures in front of us and were in negotiation. He was part of the process!
Ben said that was unfortunate but that his hands were tied and there was nothing he could do, this was the law according to the Vehicle Sales Authority. He could not take a deposit without a written signed sales agreement . We disagree with Ben about this. Either he was misinformed or was being purposely misleading as there is no such provision in the VSA regulations.
At any time we could have signed a deposit agreement that would have secured the car for us until negotiations were complete. As Sales Manager he was part of both salesmen's negotiation. At any point he could have done the ethical thing and put the 2nd party negotiations on hold and done us the courtesy to conclude discussions with us. Its not like this went on for hours, this all transpired in less than half an hour.
Ben Sanders should have been ethical, corrected the situation and told the other people to wait as Rain was in the middle of negotiating a deal with people who had come first.
Because he neglected to tell us we couldn't do the deal until I asked about the fees, I can't help but think he encouraged the other deal because they did not ask questions. We were unaware of them but they surely knew about us. Did he use pressure tactics on the other party? Very gamey!
We had to wait until the other people decided if they wanted the car or not and if they didn't want it we could then proceed with our negotiations. There was nothing we could do about this situation but wait to see the outcome. We were heartbroken when the other salesman told us had sold the car.
Great sales experience - Sarah Ferguson
I was extremely impressed with Eric Maura at Metrotown Mazda. He is very personable, has great attention to detail and worked very hard to make sure I was happy.
Service with a smile - Sun Peaks Skiers
We were traveling through Kamloops for a ski vacation at Sun Peaks. The engine warning light started flashing. I called the dealership and they said come right over. It was 445PM. Bonnie checked us in, her boss & the technician went right to work. They quickly diagnosed the problem,applied an interim fix - enough to get us on our way and safely home and we were off in an hour. Very courteous service, they stayed overtime to get us going, and very reasonable charges. Good, old fashioned service. Thanks Kamloops Mazda, you saved our little vacation.
Best Mazda Service in town. I wish they had more loaner... - MazdaNoMore123
Best Mazda Service in town. I wish they had more loaner cars but that's my only criticism. Appreciate the Pick Up / Drop Off Service and constant updates during my car service.
awful service - wenny123
we have a 2013 mazda with 60 000 clicks on it and tranny goes. we have to wait 10 days just to get it in to see if they will even cover it. 5 and half year old car and tranny goes. Do they care that I have not vehicle to get to work? NO they will try to fit us in in 10 days. Awful service. Bumper to bumper? Ha Ha
When questioned their technician gave serious additude... - John
When questioned their technician gave serious additude and rolled eyes multiple times. Very rude. Service advisor was sub par and did what he could. Will not return.
Service Department its a Rip-off - Rogiero
Really bad and expensive service.
I told them before going with them that my screen didn't worked and everything related to it, like the rear camera, the bluetooth functions, the GPS, the radio and the stereo.
They told me to bring in the car
What i didnt expected is that they were going to try to charge me 1387.90 CAD plus taxes if i wanted them to fix this with them.
The issue was that i had to pay 148.96 CAD just to bring in my car with them, even if i was there for 15 minutes.
Totally Rip-off and awful service.
a customer since 2005 terry monuik - wineglass
they fix my 2011 tribute from time to time and I do major services with them because they are less expensive. front struts were 1300.00 at kal tire because they wouldnt take appart and only replace the actual strut. mazda did take appart and the service was 550.00 taxes in . the only thing that bugs me is they ask you to pay for parts upfront before they bring them in. otherwise the coffee is great and oil changes are alot less the the courtenay dealership.
Friendly experienced staff very helpful and friendly. - Mazdawolf
I bought a new Mazda CX5, very good pricing. And have been very satisfied with ongoing service from staff.They go beyond the normal service.
In British Columbia
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