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love my 2021 Kona was treated well from start to finish... - leona.ditomaso
love my 2021 Kona was treated well from start to finish friendly knowlegable staff
great service all around will recommend this car and dealership to everyone
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Avery Cardinal was our first contact with this dealership... - belter2sum
Avery Cardinal was our first contact with this dealership when my husband & I were looking for a new vehicle. He was polite, respectful & friendly, as well as very knowledgeable regarding the vehicle we were interested in. We very much liked that he was not "pushy".
We eventually struck a deal that we are happy with.
Rather than using "Stars" to evaluate our experience with Avery & the dealership as a whole, let it just be said that we were pleased with the treatment we received from each person we dealt with. All were respectful & friendly.
Oh, I see I cannot submit my review without using Stars.
The salesman and general manager were great. Totally... - cherylf_64
The salesman and general manager were great. Totally honest and not pushy at all. Made us feel very welcome and were able to answer all questions readilly
I bought my car in 2018 and have always had great service... - Hybrid Driver
I bought my car in 2018 and have always had great service experiences, but this time it was particularly over and above. I was impressed that Mika at the front desk remembered that bright lights bothered me and found another place for me to wait. Recently, I contacted the dealership about an issue and they spent time on the phone walking me through the problem to solve it. I called the other day with an issue and I went in with no appointment and Bryce went out of his way to help me solve it. I appreciate it and was very impressed with the steps he took to fix my problem.
So much awesome service! - maiya
From the buying of my vehicle to fixes that I've had to get done, Hyundai Penticton has been truly AMAZING! They have had such high quality customer service all around, from sales to service to mechanics, everyone is professional and so kind!
Thanks to the 'The Dream Team' of Jessi, Josh and Justin... - gone_north2000
Thanks to the 'The Dream Team' of Jessi, Josh and Justin I had a great buying experience at Vernon Hyundai. They were friendly and helpful. Jessi took extra time to go over my new vehicle, showing me all of the extras the new vehicle has. Every aspect of the deal was explained clearly and to make things even better they didn't insult me with a low ball offer on my trade. The Wyant Group really has it together!
Bought a new car today! Sid, Jason, and Sukh was really... - Rain
Bought a new car today! Sid, Jason, and Sukh was really helpful on handling my paperworks. Everyone was very kind! Thank you to everyone who helped!
I had a negative experience with a dealership and a... - Juliefielden
I had a negative experience with a dealership and a friend of mine recommended Jaimie Braun at Abbotsford Hyundai. I was always a Ford driver but decided to talk to Jaimie. My experience with Jaimie was amazing. No pressure to purchase, no yapping in my ear. Jaimie was thoughtful and really listened to what I was looking for not what he thought I should want! I'm very happy with my new vehicle and the treatment I received from Jaimie and all of the staff at Hyundai.
I recently bought a 2020 Hyundai Elantra from Victoria... - Jerry
I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day
Caution before buying a vehicle from Kelowna Hyundai,... - Colton
Caution before buying a vehicle from Kelowna Hyundai, after 6 months of owning our preowned vehicle we had found out the previous Owners lien had never been taken off our vehicle and that the vehicle could be repossessed at any time. when we purchased the vehicle they had said it was inspected and fit and safe to drive. After our first night with the vehicle we had found one of the headlight brackets broken off and the car didn’t even come with a spare tire.... we voiced our complaints but we’re passed off to three different sales associates who never wrote anything down and never passed it off to the other associate. We will never be buying a vehicle from Kelowna Hyundai again nor recommending anyone else to.
Mertin has a great showroom with plenty of room and a... - crwdjha
Mertin has a great showroom with plenty of room and a decent customer waiting area for customers getting their vehicle serviced. The staff are attentive, easy going, and not forcing you into a deal. They let the product speak for itself. Service department always ready and timely. This makes for a very comfortable experience.
The staff was amazing. They went above and beyond to get... - phollingsworth3
The staff was amazing. They went above and beyond to get me my dream vehicle. Highly recommend this dealership. The staff was also very knowledgeable and answered all my questions.
Do not buy used from them. Had an awful experience with... - Kate
Do not buy used from them. Had an awful experience with the sales manager at the time. Although the sales lady was friendly and as helpful as a new employee could be. I do not recommend this dealership.
New car Purchase - jb87
I went with my girlfriend to buy a new car. I was dealing with Tomas Havelka. He was speaking only to me. Not looking at my girlfriend at all. We wanted to get the Hyundai Kona and my girlfriend wanted in Red. He said there are not red Kona available and that we should buy the Tucson. We really did not like it. It turns out that we bought the Hyundai Kona in the dealership of Hyundai because it was available. Terrible service.
The parts department they’re really bad they don’t even... - waged-88
The parts department they’re really bad they don’t even know what they’re doing at all
I order some parts I get something else totally different It’s happened with me few times not just like that if you order a part they will tell you a couple days if you don’t need the 20% Discount and the parts will never show up in couple days even after one week
and if I ask them for the 20% discount it will take a couple months or forever
they always have excuse because they don’t know what they’re doing
Maybe I am not a big company but I dealing with different dealers and they always bring the right parts in the right time and they are very respect the customer
The owner for this dealer he losing customers and money because the bad service in the parts department I’m so mad and I hope someone give me the owner phone number for this dealer I know his name Tony but I don’t know his phone number so I will let him know what going on😤😤
Overpriced and Rude - Simil
The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. I brought my car here for years when it was under warrantee, they are fine for services but as soon as the car started to age and I needed real service and help I felt they gave me scripted responses and did not care about me as a long time customer. As with many Elantras I have read online the power steering failed on this car which in this model is particularly difficult to drive and very dangerous, they know this is an issue and several models had recalls. I was basically laughed at when they could not replicate the issue several times. Finally the power steering has completely faltered and the car is no longer drivable. If they had helped me mknths ago I could have planned for a new vehicle but now I am in a tough spot thanks to their lack of listening and customer service. My new mechanic feels the dealer is the best for this issue due to some issues that can come up with the computer, however the dealer is quoting over 3k for the repairs, online is quoting about 1100 for power steering replacement, pretty steep. I recommend going somewhere else.
I traded my truck in on a used Hyundai and Lyle was very... - John
I traded my truck in on a used Hyundai and Lyle was very well organized and knowledgeable. Very happy with the whole deal. I will recommend this dealership to my friends.
Thank you for to Jim Pattison Hyundai Coquitlam and... - Ally
Thank you for to Jim Pattison Hyundai Coquitlam and especially to Kevin Yu, for his super excellent customer service and his personal touch and care in getting my Hyundai accent serviced all these past years at your dealership. After I first bought my car at Hyundai Kingsway in 2012 and moved to Coquitlam in 2013 and later moved to Langley in 2016, I have been sending my car to Hyundai Coquitlam for servicing and change of parts and snow tyres, too.
Kevin Yu does not, just do an excellent job but he gives his best and he will go all out to assist you in every way possible. After his promotion to Parts and Service Manager, he still attends to my calls and personally, book my appointment every time I call up for my car to be serviced or if my car parts need to be changed. He will always advise me in a very professional manner and I trust him more than 100% to get my car fixed!
During my previous car servicing and change of new wipers in late August 2020, Kevin was sitting in his office and when I walked in through the door, he got up immediately to greet me and after my car was done, he personally dealt with my payment at the counter and he then walked outside with another customer and I to show us where our cars were parked. His super excellent customer skills is way beyond words, his humility and his professionalism goes beyond being a Parts and Service Manager. You are the best, Mr Kevin Yu!
I will still drive through highways and cross bridges from Langley to Hyundai Coquitlam to get my car serviced at all times. Kevin, I mentioned that I will not change my car, not unless I have to, as you have helped take care of my accent all these past years but who knows, one fine day, if I do strike the lottery, I may change my mind!
Once again, thank you so much!
Don't buy a Hyundai. They are good vehicles but the... - Don't buy Hyundai
Don't buy a Hyundai. They are good vehicles but the service department is a bunch of schisters. Car is 2 years old, every oil change I pay at least $600 they always phone and say "something" looks wrong or off and they need to do something so the price goes up. This last oil change, when I dropped it off said it would be $140 then when I came to pick up, there was other stuff they "had" to do which cost $800... $800 for an oil change for a 2 year old car. DON'T BUY A HYUNDAI.
Excellent Service - Maricel De Luna
Im so much amazed with the excellent and fast service of hyundai kingsway shop. Carol and Rachel are very friendly. Im so glad that I purchased my car at their good shop😊.
Not up front $$$$$$$ - Stillinshock
When you purchase a car it is your right to now how much you are going to pay for a car? Not at this dealer ship more concerned about the payment. Dude I want to know how much you are selling the car for after a while the salesman came back $39,000 for a Hyundai are you nuts? LMFAO now I know why it was so hard to tell me the price even they know that this is ridiculous. Remember people ask the price when you purchase a car don't ask the payment as this is irrelevant until your credit is pulled.