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Service - sirtur
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Top Reviewed Specialists At This Dealership
Vehicle Acquisition Specialist
Barry was super friendly and helpful with me selecting a... - stephkort
Barry was super friendly and helpful with me selecting a replacement car for my Ford Escape. He was able to find me a car that fit my lifestyle and needs.
very respectful and knew what they were talking about - kristaevans469
I found this dealership was easy to deal with and were able to inform me about the product I was looking at. It was a really nice experience.
Great service provided by Katrina who answered my... - Kristin
Great service provided by Katrina who answered my questions about my vehicle service with more helpful information than I asked initially. She really knows how to help your customers.
So much awesome service! - maiya
From the buying of my vehicle to fixes that I've had to get done, Hyundai Penticton has been truly AMAZING! They have had such high quality customer service all around, from sales to service to mechanics, everyone is professional and so kind!
Yes, they're good - Dos Cocos
I've had consistent good service for my Sonata here for the past 3 years. All the people are personable and helpful. Mainly dealing with the service department -- this one excels. Thank you Al, Dan, Sean, and Barbie. Also Mike the service Manager.
Going Electric and staying with Hyundai! - Angela
I have enjoyed my Sante Fe and dealing with this dealership and service department since 2009, so I was really happy to be able to continue our relationship with my lovely new hybrid! Everyone was so friendly and genuine. It all made for a great buying experience.
NEW OWNER OF A 2020 KONA - yinkhiong
EVERYONE THERE ARE SO NICE,FRIENDLY AND HELPFUL. I WAS SO HAPPY THAT THEY EXCEPTED MY FIRST OFFER, AND EVERYONE STAYED LITTLE LATE TO 9:30 P.M., SO I WAS ABLE TO DRIVE THE VEHICLE HOME AT THE SAME NIGHT.
Recently we purchased a used 2016 SantaFe. We were very... - Jo
Recently we purchased a used 2016 SantaFe. We were very happy with the service from the knowledgeable and courteous sales rep. Love our new SUV.
Stress free and personable purchase of my Kona EV - peterjones_440
I found all the staff at Victoria Hyundai to be professional and easy to relate to. My own sales person Collin Levesque was especially attentive to my questions and concerns and took extra time to see that they were met. Collin explained all the government incentive programs and financing issues that related to my situation. At no time did I feel pressure to purchase my vehicle or to select unnecessary options.
After making my decision to buy the Kona EV all details of the process of completing my purchase were arranged and organized by Collin in a balanced personable and professional manner. I was introduced to all relevant members of the sales and service team by Collin and he was the one to see me drive off the lot a happy owner of a new Kona EV.
After two weeks of driving my EV I couldn't be happier with my purchase and I am confident if there are any concerns that arise I can contact Collin and Victoria Hyundai and I will be well looked after.
Amazing customer service and made me feel like family! - Drayton M
Brianne and Lance are amazing people in that dealership and are so honest and so easy to work with and communicate with, would not recommend anyother dealership except these guys and they can get anything you want! 10/10 service from the whole dealership, its really great to hear everyone takes so much pride in what they do in this dealership keep it up guys!
Excellent and Professional and Friendly Customer Service - Deborah & Russell Coleman
3rd Time Buyer - Love Hyundai
Amazing Customer Service & Sales Team
Will Be Back To Purchase More Hyundai's
Lots of Refreshments While You Wait
Television and Magazines While You Wait
Shuttle Car Service - If Required
Not up front $$$$$$$ - Stillinshock
When you purchase a car it is your right to now how much you are going to pay for a car? Not at this dealer ship more concerned about the payment. Dude I want to know how much you are selling the car for after a while the salesman came back $39,000 for a Hyundai are you nuts? LMFAO now I know why it was so hard to tell me the price even they know that this is ridiculous. Remember people ask the price when you purchase a car don't ask the payment as this is irrelevant until your credit is pulled.
My experience dealing with Chris Watt through this... - Bas
My experience dealing with Chris Watt through this dealership was effortless and pain free. I received sound truthful advise on what I should or shouldn’t buy while looking for a used SUV. Finally settled on a Nissan Pathfinder Platinum, with low mileages. I flew into Kelowna and Chris picked me up at the airport and two hours later I was driving back to Vancouver. The dealership through Chris is highly recommended. Basil
Denial - Tireland
This dealership is in denial and tends to BS the customer. When something goes wrong that wouldn't normally go wrong except that they worked on the vehicle, they deny any involvement. Even when they are the only ones that could have done it. They also tend to overlook problems, or minimize them, until they are out of warranty. I have a really hard time believing anything they say about what is wrong with the vehicle, considering that they have been servicing it it's entire life. Wish I could point you in the right direction; perhaps an independent, but I don't know. The vehicle is great, the service doesn't deserve any stars.
My husband and I had a horrible experience at the... - Anonymous
My husband and I had a horrible experience at the campbell river hyundai. I have worked in customer service for years and the way we were treated was so bad I left in tears because I was so angry at how we were treated. The sales manager Vicki made promises I believe she never intended to keep and kept us in the dark with other issues in order for us to make the day trip to campbell river thinking we were going to be leaving with a new used vehicle that day. When we arrived we were shocked when the price we were told we'd get for our vehicle suddenly dropped $4000 and apparently they said that was them being generous. The price dropped because they say they didnt know our vehicle we were trading wasnt AWD. This is a lie as we had emails stating this and they checked the VIN of our vehicle beforehand. Then as we test drove the vehicle we were informed that the screen had not in fact been replaced like we were told and that we would need to return to have it replaced. We live a ferry away so this isnt an easy thing and it costs time and money. After some rude comments from the sales manager we decided we would not be purchasing a vehicle from this dealership only to be told we couldnt leave because our vehicle insurance papers were given to another customer and they had to get them to return them to the dealership so we could drive away! Through all of this, we never once got an apology from the sales manager Vicki. She acted like she could careless about our business. Not sure if she was just having a bad day or what, but she could have approached the situation in a much more professional way.
Hats off to Lonnie Smythe & the Service department - Mike Hixson
My wife and I experienced a catastrophic breakdown Christmas morning while travelling from West Kelowna to Surrey with our 2 kids and family dog. 2013 Santa Fe (6yrs old and just turned 100K this trip) went into limp mode on Hwy 1 after what turned out to to be a shot rod bearing. Managed to get the car into a local shop on the 2 days later (of course as its Christmas time and everyone is closed) who gave me a rough quote of $6000 for a wrecker motor. While freaking out and considering my options, including trying to find a rental to get the family back home, I decided to call Kelowna Hyundai as we bought it there for any ideas and pricing on a new rebuild. After answering a few questions (yr and mileage), the fella put me on hold for a few minutes, came back and told me to take it to Maple Ridge Hyundai and see Lonnie Smythe (Service Mgr) as it is under warranty due to a recent recall for a knock sensor we had done. I couldn't believe our fortune as I was sure the warranty had expired. Lonnie organized a tow from Surrey to their dealership, put me in a courtesy car to get the herd home to West Kelowna and had the long block completely rebuilt. We had access to the courtesy car for next few weeks while parts were ordered and the vehicle repaired. After the repair, Lonnie organized a driver to drive the car to West Kelowna, who even filled the tank before swapping it out for the courtesy car. The whole time my car was being repaired I was expecting a call for either a costly repair bill or pressure to trade it in for a newer model. Neither of which presented themselves. I am thoroughly impressed with this dealership and would recommend them to anyone.
I apologize for the lengthy review but I felt the back story was important to this Christmas time fiasco that resulted in saving me tens of thousands of dollars. Thanks Lonnie!
Overpriced and Rude - Simil
The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. I brought my car here for years when it was under warrantee, they are fine for services but as soon as the car started to age and I needed real service and help I felt they gave me scripted responses and did not care about me as a long time customer. As with many Elantras I have read online the power steering failed on this car which in this model is particularly difficult to drive and very dangerous, they know this is an issue and several models had recalls. I was basically laughed at when they could not replicate the issue several times. Finally the power steering has completely faltered and the car is no longer drivable. If they had helped me mknths ago I could have planned for a new vehicle but now I am in a tough spot thanks to their lack of listening and customer service. My new mechanic feels the dealer is the best for this issue due to some issues that can come up with the computer, however the dealer is quoting over 3k for the repairs, online is quoting about 1100 for power steering replacement, pretty steep. I recommend going somewhere else.
New car Purchase - jb87
I went with my girlfriend to buy a new car. I was dealing with Tomas Havelka. He was speaking only to me. Not looking at my girlfriend at all. We wanted to get the Hyundai Kona and my girlfriend wanted in Red. He said there are not red Kona available and that we should buy the Tucson. We really did not like it. It turns out that we bought the Hyundai Kona in the dealership of Hyundai because it was available. Terrible service.
Service always looking to find ways for you to spend $ - Hyundai Moaner
Despite having a $4000 bumper to bumper Service agreement, they are always trying to sell something that is not covered whenever the vehicle is there for Servicing.
Excellent Service - Maricel De Luna
Im so much amazed with the excellent and fast service of hyundai kingsway shop. Carol and Rachel are very friendly. Im so glad that I purchased my car at their good shop😊.
In British Columbia
Murray Hyundai White Rock
Assistant Service Manager