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Exceptional Customer Service - JSMcNLine
We can’t thank Shelley Dennison enough for her exceptional customer service. Shelley is genuine, personable, friendly, caring, thoughtful and knowledgeable. Working with her is so easy and she is accommodating in every way. Murray Hyundai White Rock, you have a truly remarkable and outstanding employee and we highly recommend her to anyone looking to purchase a car. Thank you so much, Shelley for looking after us and taking care of all our needs. You are a rare gem!
Top Reviewed Specialists At This Dealership
Vehicle Acquisition Specialist
Kevin is Awesome, he made the buying process feel good... - David
Kevin is Awesome, he made the buying process feel good and easy. I especially appreciate the way he reached out before the appointment and followed up afterwards. Thank you!
Impressed with the non pressure aproach, - Jay Bea
Turned out to be an enjoyable experience, as the staff is very friendly and knowledgeable, we were leery at first but they took the time to answer all our questions as we only intended just to stop and browse. We had been looking at a new Kona and wanted more info. Jay showed us all the models and pricing, As soon as we saw the luxury black one, that was it, bought it on the spot. Thank you to Jay and staff for the easy purchase.
Jay Bishop 2019 Kona
Knowledge and Assurance - Carla R
I love my new KONA. I recommend highly Vernon Hyundai, especially my salesman Jesse Nicholson. He was extremely knowledgeable about all the cars he showed me, took the time to explain advantages of each one, and answered all my many questions. My husband and I were very impressed. Upon purchase of my KONA, he went again the extra mile/kilometre to make sure I felt confident about each feature in my new car. Thanks, Jesse.
KC is the best! - Me
The short but sweet story begins.....Went to another dealship slimey salesman comes out and I told the guy my budget and he laughed.....total jerk..... (I’ve never bought a car off a lot before, this was a HUGE deal to me)
Went to Hyundai and was afraid to get outta my car cuz sales people are often like the above....salesmen lol
But I seen what l liked within budget and out came KC and thank god it was her! She had a totally awesome vibe that didn’t make me wanna get back in my car and lock the doors lol she was super cool and didn’t try pushing anything on me, she knew I was freaked out to spend the little bit I had and she totally understood!!!
I highly recommend her!
Buy your vehicle here. - Beardogg
We had Mike Van de Leest as our salesperson for a used Sante Fe. Very honest, personable and professional. Everyone we dealt with throughout the whole process was great. Highly recommend Big Mike if you need anything. He's a hard worker and really knows his stuff. Awesome experience all around.
Fun experience - Beebs
Comox Valley Hyundai is a well run business, great service and sale's dept. Staff is very obliging ,helpful and courteous. Would I recommend...yes.
Fun and informative - Yek Hong
Sales representative was very helpful , patience , informative , and friendly ... will surely recommend to my friends and relatives .
Were greeted by the sales rep once we enter the show room and started the communication without feeling being pressured which is great ....
arrogant unresponsive and unprofessional - JD McDonald
Terrible dealership. Stonewalled when the panoramic sunroof on my 2018
Santa Fe Sport exploded like a bomb while I was driving at highway speed.. While the vehicle was in their shop over $350 of my personal property stored in the front storage bin went "missing". Their reaction....."prove it". Avoid these people like the plague.
Worst car buying experience I've ever had - Pissedoff
The 2016 hyundai genesis has been the worst car I have ever bought. Abbotsford Hyundai has dropped the ball from the start delivering it to me moldy and half detailed.
For starters this car idles high when driving and just wants to take off randomly (super dangerous and feel like I'm going to die by ramming into the back end of a dump truck or something).
It also has multiple other problems as follows
1) the idle bounces all over the place at stop (they don't know how to fix it
2) The shifter has now started to rattle again after being repaired once (guess they can't fix that either
3) there is an ongoing rattle or clunking on the passenger side rear (never been fixed either)
4) Its starting to rust from the hood (I had paint protection added)
5) Drivers seat squeaks and squaks.
6) It restarts itself after I turn it off (they can't fix that either)
7) Navigation/stereo/back up camera system pops up with some error code in Korean with an ok button beside it and everything just doesn't work (not touching that ok button)
This all in 1 year and 10 months of owning this car that I wanted so badly and now would rather a basic toyota corolla.
In summary Abbotsford Hyundai can't fix the car at all and it keeps getting worse and worse. They have no accountability for this lemon and are above helping out with the cost of a trade. My car was $50,000 off the lot and is worse than a $3000 beater and Abbotsford Hyundai expects me to eat the loss because they are too broke or too cheap or there heads are too far up there a**es to give a crap about the customer experience because somehow its my fault that the car they sold brand new is terrible and I should have to pay.
Thanks Abbotsford Hyundai. I wonder how many car sales
and how much money I will cost Abbotsford Hyundai because they don't want to mitigate my cost of doing business with them??? Really great dealing with these guys. Don't think Jim Pattison dealerships would be so stingy and cheap to make a long term customer happy.
Amazing customer service and made me feel like family! - Drayton M
Brianne and Lance are amazing people in that dealership and are so honest and so easy to work with and communicate with, would not recommend anyother dealership except these guys and they can get anything you want! 10/10 service from the whole dealership, its really great to hear everyone takes so much pride in what they do in this dealership keep it up guys!
Tied Selling at this dealership, buyer beware - Jahan
My cousin and my father purchased a used car from Langley Hyundai about 3 months ago. About a week ago I found out that while financing the car, they were lead to believe that they needed to purchase an extended warranty in order to secure financing. Upon finding out about this I spoke with a finance manager at the dealership and they basically made accusations of buyer's remorse (even though I am not the buyer, I was just hoping to get this scam rectified). Basically, I want them to cancel the warranty and they have decided they would rather not. The warranty itself is almost a third of the price of the car and likely quite a nice commission for the finance office and dealership so I can imagine why they will not return it.
My cousin is a recent immigrant and needs the car for work (tough enough to get a job as an immigrant these days). My father is quite old and not really in his prime mentally anymore. Both easy targets for high pressure sales tactics. Sad to see this is the reality what we had to deal with but I guess that's why they warn you about used car salesmen.
Not up front $$$$$$$ - Stillinshock
When you purchase a car it is your right to now how much you are going to pay for a car? Not at this dealer ship more concerned about the payment. Dude I want to know how much you are selling the car for after a while the salesman came back $39,000 for a Hyundai are you nuts? LMFAO now I know why it was so hard to tell me the price even they know that this is ridiculous. Remember people ask the price when you purchase a car don't ask the payment as this is irrelevant until your credit is pulled.
A-1 customer service in Sales and Service Dept. - ‘56Chevy
No pressure from salesperson Tony in purchasing 2015 Hyundaii (used in 2016) . Next purchase was a new Hyundaii Tucson in 2017. My Grandson also purchased a used Hyundaii V. with same salesperson. He guided us with detailed information re models of the Hyundaii’s. I have been on lengthy driving/camping trips to places like Prince Rupert and the Interior/Cariboo of BC. Car was comfortable ride, good on gas, no repairs, and plenty of room for all our camping gear. I am more than satisfied with my car and all aspects of Duncan Hyundaii Dealership. Although I now live in Victoria since last year I will continue having Duncan Dealership service my car!!
Great experience !! - Excellent service!
We’ve been looking around for a vehicle at a number of dealerships and stopped in to look one day and left very happy with a ionic hybrid. Aaron Boles and the sales manager Vicki gave us amazing customer service they weren’t pushy and gave us a good deal that we couldn’t refuse ! Thank you very much!
Service With a Smile - harwood
My Elantra broke down at night 10 kms. outside of Kelowna. It was towed to the dealership. I dealt with Crystal in the service department on Saturday morning. I also spoke to Scott , the service mananger. I live in Vancouver and could not get the car for over a week. The clutch had to be replaced and other parts serviced.Though the bill was substantial, I researched the costs on Google and found that Kelowna Hyundai's price was fair.
I finally got to Kelowna on a Wednesday,. I came on the bus with a friend. I called the dealership and they sent a courtesy car to pick us up at he bus stop. I found negotiations over the price with Cyrstal to be professional and generous. I highly recommend this dealership because they know how to treat their customers.
Buyer Beware - Cmacma
Did my research before going to this dealership with view of trading in 2016 Tucson for new 2019 Tucson in trade to cash deal.
Was shocked when dealership offered me $2200 less then the absolute bottom end of the current Canadian Black Book wholesale/trade in range for my vehicle in this Region. My vehicle has only 49K kms on it, has never been in an accident, was bought by me new and is in excellent shape.
When I challenged them on the trade in allowance being totally outside the Canadian Black Book trade in range for this vehicle in this Region I was told they dont use the Canadian Black Book value range as basis for negotiation. I told them I have never dealt with any dealership who didnt use this tool as a basis for discussion and wasnt about to start now.
This experience has soured me to the Hyundai product because lets face it if a Hyundai dealer has determined by his own process that his product has depreciated by well over 50% in 3 years why would I consider buying a new one
Following this bad experience, my wife and I are currently looking to purchase a new SUV from another company that hopefully will value its product and return customers.
This predatory dealership relies on uninformed and unprepared buyers to prey upon. I strongly recommend you save yourself the drive and look elsewhere. Waste of time and effort.
Overpriced and Rude - Simil
The service here is very overpriced. I switched mechanics as this dealer wanted to charge me 1300 for a repair I got completes for 450 somewhere else. I brought my car here for years when it was under warrantee, they are fine for services but as soon as the car started to age and I needed real service and help I felt they gave me scripted responses and did not care about me as a long time customer. As with many Elantras I have read online the power steering failed on this car which in this model is particularly difficult to drive and very dangerous, they know this is an issue and several models had recalls. I was basically laughed at when they could not replicate the issue several times. Finally the power steering has completely faltered and the car is no longer drivable. If they had helped me mknths ago I could have planned for a new vehicle but now I am in a tough spot thanks to their lack of listening and customer service. My new mechanic feels the dealer is the best for this issue due to some issues that can come up with the computer, however the dealer is quoting over 3k for the repairs, online is quoting about 1100 for power steering replacement, pretty steep. I recommend going somewhere else.
New car Purchase - jb87
I went with my girlfriend to buy a new car. I was dealing with Tomas Havelka. He was speaking only to me. Not looking at my girlfriend at all. We wanted to get the Hyundai Kona and my girlfriend wanted in Red. He said there are not red Kona available and that we should buy the Tucson. We really did not like it. It turns out that we bought the Hyundai Kona in the dealership of Hyundai because it was available. Terrible service.
Service always looking to find ways for you to spend $ - Hyundai Moaner
Despite having a $4000 bumper to bumper Service agreement, they are always trying to sell something that is not covered whenever the vehicle is there for Servicing.
Excellent Service - Maricel De Luna
Im so much amazed with the excellent and fast service of hyundai kingsway shop. Carol and Rachel are very friendly. Im so glad that I purchased my car at their good shop😊.