Langley Hyundai

My cousin and my father purchased a used car from Langley Hyundai about 3 months ago. About a week ago I found out that while financing the car, they were lead to believe that they needed to purchase an extended warranty in order to secure financing. Upon finding out about this I spoke with a finance manager at the dealership and they basically made accusations of buyer's remorse (even though I am not the buyer, I was just hoping to get this scam rectified). Basically, I want them to cancel the warranty and they have decided they would rather not. The warranty itself is almost a third of the price of the car and likely quite a nice commission for the finance office and dealership so I can imagine why they will not return it. My cousin is a recent immigrant and needs the car for work (tough enough to get a job as an immigrant these days). My father is quite old and not really in his prime mentally anymore. Both easy targets for high pressure sales tactics. Sad to see this is the reality what we had to deal with but I guess that's why they warn you about used car salesmen.

Requested typical warranty service on car as per warranty schedule. Car has 24,000 kilometres Was charged double what should have been standard warranty service from other dealers! Poor job washing and vacuuming as well as the extra charges make it easy to go elsewhere and that’s what I would recommend.

Dealership is lacking finesse and professionalism. Salesman was excellent, then things fall apart. I am Not familiar with procedures but, additional coverages should not be added to purchase contract without customer knowledge. If that’s your practice, have a person to explain these coverages professionally. To my disappointment, looking at owners manual and there isn’t even a service dept. business card or a salesman card for reference . We love the car and salesman was excellent. Unfortunately I think we bought at wrong dealership. Ron Andrews

Charged over $230/hr for labor for regular maintenance work. it included a wheel alignment, brake service, emission service, replaced drive belt and an oil change. The total labor charge for 2.25 hrs of work was $523.

Brad was an excellent, 5/5 star salesman. He knows his vehicles and works with you to get the car that works for you and for a price that is within your budget. He also follows up with you after you get the car to see how you like it. I spoke with Zoie and Charlene in the finance department. Both women are very nice, knowledgeable, understanding and helpful and guided me through the process of financing my new car. However the financing options are presented to you in a way that seems as if limited options exist. Things like insurance and extended warrenties seem hidden within your options and the cost associated with them do not appear until the end. They can add up to be quite expensive if you do not say anything.

From dropping off my Tucson, to the courtesy shuttle, and pick up, every staff member I encountered were very polite and respectful of my time.

Very professional staff. I had all of my questions answered, the repair to my car was problem-free and fast. Looking forward to buying my next vehicle at Langley Hyundai.

Great service! Knowledgeable staff, Carson was able to answer my questions. Service was completed when promised. Courtesy shuttle was provided. Great first experience! I will be back.

From the time we pulled into the parking lot to look at the Tucson until we drove it home - everyone we encountered was professional, knowledgeable and focussed on customer satisfaction.

I've been a customer for a long while now but lately I can't help but feel ripped off. My vehicle is just a year old and the expense to keep a brand new vehicle maintained is mind boggling to me. I always receive a call while I have it in the shop being 'serviced' that something else needs to be fixed which comes with an increased price tag. Even the vacuuming and washing of the vehicle which is 'complementary' or 'included' in the service isn't what it used to be.