Dealership is lacking finesse and professionalism. Salesman was excellent, then things fall apart.
I am Not familiar with procedures but, additional coverages should not be added to purchase contract without customer knowledge. If that’s your practice, have a person to explain these coverages professionally. To my disappointment, looking at owners manual and there isn’t even a service dept. business card or a salesman card for reference .
We love the car and salesman was excellent. Unfortunately I think we bought at wrong dealership.