I was not given an opportunity to have the extended warranty taken off when I got home and realized that they had charged me for this. I wasn't given a copy of the signed form (a copy was kept at the dealership though). The manager refused to take off the extended warranty (worth $2,998). as he said I only had 30 days to have this rescinded from the contract (I later found out I actually had 45 days to have this taken out). He also wouldn't remove a $599 administration/government fee that included car washes and shuttle service. I informed him that the salesman told me car washes are free on a new car. He said "they are, once you pay the $599." He also told me that this admin/gov't fee is "mandatory and all cars sold must have it included. It's non-negotiable." I later looked it up and found out it's a non-mandatory fee.
Another lady in the dealership overheard me and said that she had the same problem. She had to fight over the extended warranty in her contract with the manager until they finally relented and took it out. I've emailed the owner of the auto group and he said that he talked to his manager and staff and will not have the extended warranty removed because it was signed for. However, they didn't go over any of the paperwork when I bought the car - they handed me the forms folded up in a cardboard Hyundai paper folder and walked me out to the car. On top of this I calculated the sales contract additions and deductions, and using their own numbers they put the total price $100 more than it should have been if calculated properly.
Additionally, I'm waiting for the manager to get back to me as they didn't install mud flaps, put in all-weather mats, or put a protective seal on the car bumpers (all items I paid for in the driver care fee - $749). The manager said he would get back to me as of 3 days ago as he didn't have these in stock - still haven't heard back from him.
And with my trade-in I sold them my 2005 Nissan Altima and the best they would give me is $2000 (the blue book value has the same make, model and year of car at around $4000). I didn't complain too much as I was buying a new car and was glad that they had the car I was looking for in stock. However, I knew I could have gone to another dealership and got $6000 through the scrap-it program (they said they were out of scrap-it tickets as of July 21, 2020).
I'm currently waiting for Hyundai Canada corporate office to get back to me with a decision (I contacted them two days ago). I would not bother going to this dealership as you likely won't get any support once you sign the contract and the manager has just given me misinformation.