So disappointed that this dealership especially the General manager (Patrice Croteau) and Senior Sales Executive Sid have forgotten it is about customer service.
on June 2, 2020, I purchased Palisade at Lougheed Hyundai, but after a few days of having the car, I went to an automatic car cleaning service. After completing the wash, I noticed rear passenger side paint peels off. I have no idea how or why this happened-- the point is, I purchased a new car and expected a brand-new car.
When I reported this concern to the salesperson (Sid), Sales Manager (Youngjin), GM (Patrice Croteau) at Lougheed Hyundai dealership, they told me a paint peeling defect is covered by the warranty that can be repainted and no compensation. I then escalated the issue to Hyundai Canada, which was equally unhelpful.
I am extremely disappointed with my experience at Lougheed Hyundai dealership. I have been using Toyota automobiles for 20 years until this point and wish I had not decided to purchase a Hyundai specially at Lougheed Hyundai. I am never going back there again and suggest that others demand respect when they are handing over hard-earned money.