My initial experiences when purchasing a Sante Fe was positive, they were attentive and not too pushy. Unfortunately the safety inspection was not completed correctly and I had to return the vehicle two weeks later for a considerable repair. I noticed a fault during the test drive and was told it would be repaired, this unfortunately was not the case. The general manager was unwilling to acknowledge my frustration as it was considerable inconvenience for me having to visit their dealership twice after purchasing the car.
To date I have yet to receive any explanation, apology or offer of compensation considering what I had to go through. The latest response I received was that because they had to repair the car they are unwilling to do anything for me to make up for the time/fuel spent bringing the car back to them so that they could correct their mistake. This after sales service is not what I expected from a registered Hyundai dealership and I considerate it completely unacceptable given the lack of care or consideration that they have offered following their mistakes.