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Victoria Hyundai

Victoria, BC

3.9
684 Lifetime Reviews Review Dealership

525 Gorge Road East

Victoria, BC

V8T 2W5

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684 Reviews of Victoria Hyundai

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April 07, 2021

"I have been to Victoria Hyundai twice in the last couple..."

- nothughgrant

I have been to Victoria Hyundai twice in the last couple of weeks. The first time was to look at a used Genesis G70. The salesman kept referring to me as "Dude, Bro and Hey Man", I think he may need some re-training in customer service and demographics. Perhaps a little less Red Bull for breakfast might help. I took the car for a test drive but on returning to the dealership found out that it had been involved in a front end crash to the tune of $21,000 and was a rebuild. Astoundingly they were asking more than similar cars at other dealerships that had clean records. Today I went there to look at a 2013 Hyundai Genesis Coupe which was advertised as white, with no accidents. When I got there they didn't know where it was and had to track it down. When it arrived it was anything but white! It had been wrapped in this spectacularly ugly multi coloured purple that looked like an oil sheen on water. The only white thing left on it was the rear spoiler which looked even more idiotic with the wrap job. The interior of the car was pretty trashed, there was a dent in the hood, the engine had modifications and overall the vehicle looked like it had spent it's life pretending it was part of the "Fast and Furious". I will never set foot in that dealership again. It is no wonder that everyone I know goes to Duncan to buy a Hyundai. The stories they have told me are not exaggerated.

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Recommend Dealer
No
Employees Worked With
Ben Jilling
April 06, 2021

"Hello Customer serviceI wanted to share an experience..."

- Never going to do business with them

Hello Customer service I wanted to share an experience that I had last week with a Hyundai dealership in Victoria BC, which I wanted to bring it to your attention. Apologies for the long email but this is what happened and such practices hurts the brand reputation: We wanted to purchase a Pre-Owned vehicle that was advertised at a Hyundai dealership website and auto trader. March 31st – 11 AM - We call at the dealership, talk to sales team, and inquire about the vehicle availability. The sale rep confirms that the vehicle is available and we asked for car fax report to be sent. At 1.24 PM – We received the Car fax report. At 2.24 PM – Since the pictures of the car on the Auto Trader were taken before the car was cleaned, we asked for more pictures to be sent. We also talk about trading my car and so send our vehicle details. The Rep said that he will get the car cleaned and will send additional pictures first thing tomorrow. Next day - April 01st at 2.02 PM - He gets the car cleaned, takes additional pictures and sends them to us. At 3.22 PM - We liked the car (in the pictures) and now start negotiating the price. By 5 PM - The price of the Car was finalized at and now we had the deal. We also discussed additional costs like 599$ documentation fee + total Tax Less my trade in value. We now had the final total agreed price. We were planning to leave on Friday morning to pick up the car but being a state holiday we were informed that the dealership was closed and so this got pushed to Saturday. Saturday morning – 8.30 AM - We talk to sales Rep and confirmed things once again. Before leaving from Vancouver to Victoria, we asked if they could deliver the car today after completing the safety inspection. At 9.20 AM - He confirms that the safety inspection and detailing of the car will be done and you can come and pick up the car. I also confirm the final $ amount to be paid again, mode of payment etc. At 9.30 AM – We are on the way to Ferry terminal which is 45 Min drive planning to catch the 11 AM ferry. 10.15 AM – The rep texts us back and informs that the car needs 2 new tires, new breaks and alignment since that was a major safety issue with the car and he cannot deliver the car without that getting fixed. At the ferry terminal door step 10.30 AM: Now he says that the car won’t be ready by end of the day because of the unavailability of parts and so discussed this with the rep and only after an agreement, we decided not to go to Victoria and instead we will head back home but we still have a deal. We would pick up the car when it is ready to be picked up early next week since the dealership was closed on Sunday and Monday (Easter Monday). At 10.45 AM – We decide that we would do a FaceTime later today once we were back home and at least see the vehicle. At 12 noon – The rep confirm that the service center confirmed to him that the stains on the front seat could be removed since they have time and they will start working on it. At 2 PM – We get a call from the Rep, he asks for a deposit of the vehicle, and so I provided the Credit card information. All good until now. At 2.07 PM – He texts us that the vehicle is on a drive with another customer. He gets to buy the car if he decides to do so. Wow…. (Vehicle with a known safety issue on the Road endangering public safety ??) I immediately call back and ask what is going on and now the next thing we hear is that another customer is considering the car. Wow… Surprising hhmm.. At 3 PM – We talk to the sales manager and explain the we have been talking for this car since last 2 days and this car is ours since we already have a done deal (with a token money paid as soon as it was asked for) At 5.34 PM – We get a call back saying sorry the car is sold and delivered. Now my question that need answers: Two of the Five Guiding Principles at Hyundai Motor Company – 1. We shall perform our duties based on clear and transparent standards, and do our utmost to fulfill our responsibilities with integrity. 2. We shall compete fairly in the market and conduct business ethically with parties that engage in contractual relationships with us. I seriously want to know if these are being followed in reality. From what I experienced today, I am not expecting an answer to this email but if the company thinks that the customer perspective regarding the company’s business ethics, customer relationship, trust and fair practices matter, then a prompt response would be appreciated. Regardless, I am going to share this experience as much as I can and would try that nobody else has to go through this again. P.s: All the communications with the dealer were on emails, text messages and phone calls. Details could be provided if needed.

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Recommend Dealer
No
Employees Worked With
The sales Rep was okay
October 24, 2020

"I recently bought a 2020 Hyundai Elantra from Victoria..."

- Jerry

I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day

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Recommend Dealer
Yes
Employees Worked With
Megan and Carmen
October 11, 2020

"Update Oct 2020 beware new owners now! Bought my 2018..."

- kanucker101

Update Oct 2020 beware new owners now! Bought my 2018 kona from the previous owners in 2019 ( which were awesome)and I moved back to Alberta so I having to get winter tires on now. Went to get my key for the locking lug nuts which I thought would be in with the spare tire equipment. But I couldn't find any key in the vehicle at all, never had to change my tires before because I'm retired and hardly drive. Bought the vehicle with just 550O k on it and it just hit 16k so I would have been changing the tires around anyway regardless( thank goodness I never had a flat as I would have been really screwed). Wrote a email explaining this situation to the dealership and if they would help me out as it was not a fault of my own. I recieved a call from Crystal in the service department and she was very rude to me and basically stated I was lying. Now this could have been solved for less then 100 dollars so why am I complaining about this? Because right is right !! I really do not care about the money but I thought to keep customers happy they would be willing to help, I guess not! To be rude and basically calling me a liar for less then 100 dollars, come on! Not impressed by Crystal at all ! My problem was small, good thing it wasn't a larger issue. Beware people!

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Recommend Dealer
No
Employees Worked With
Crystal
September 09, 2020

"Hey, I just came here to buy new car with my brother and..."

- vickybujrak

Hey, I just came here to buy new car with my brother and i asked some time to discuss and the sales person named Ben Jillings got frustrated on us and moreover he was telling us that the deal was done. however we didn’t even sign any documents. That’s the xxxxty customer care i have ever seen. If you are facing this kind of behaviour even before buying a new car, I don’t think so they gonna cooperate when you just bought it and have any issues.

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Recommend Dealer
No
Employees Worked With
Ben Jillings
September 02, 2020

"We recently purchased a 2021 Hyundai Kona EV from..."

- Bob

We recently purchased a 2021 Hyundai Kona EV from Victoria Hyundai. The sales process was done in a courteous and thoroughly professional fashion by Nick Sitonin. There were no high pressure tactics and what I especially appreciated was a quick response to my request for a "all in" price - in writing. Actually completing the deal a day later was both quick and efficient and best of all, no surprises. And on top of that we are thrilled with with our new Kona (her name is Ruby!)

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Recommend Dealer
Yes
Employees Worked With
Nick Sitonin, Ryan Hoffman, Crystal Martin
August 20, 2020

"Very happy with my recent purchase at Hyundai Victoria...."

- robertaleighjackson

Very happy with my recent purchase at Hyundai Victoria. Sales team, Colin and Tristan, worked very hard to ensure I was satisfied with my new vehicle purchase and made the whole buying experience easy. Finance department also great. Thanks to all- I will certainly recommend going to Hyundai to friends and family.

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Recommend Dealer
Yes
Employees Worked With
Tristan Marshall
5.0
August 14, 2020

"Just bought a used car with Victoria Hyundai. I was..."

- Fernie

Just bought a used car with Victoria Hyundai. I was impressed by the service, notably by Dan Caisssie (sales-5 stars)) who was very professional, unimposing, but very courteous, helpful and accommodating. Surprisingly also, the dreaded portion of buying a car, dealing with the financing went smoothly and surprisingly made pleasant by the financing Manager, Bruce, who was efficient, informative. The whole process was completed in less than a day. Thank you guys, you have our respect and satisfaction. Fernie Avelino

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Recommend Dealer
Yes
Employees Worked With
Bruce Blake
5.0
Other Employees : Dan Caissie -sales
July 23, 2020

"Easy Peasy"

- Jane, Victoria

Collin, our salesman, was easy and professional to work with when we decided to purchase a pre-owned 2019 Hyundai Santa Fe. We had previously owned a Santa Fe and were looking for something similar. All our transactions with the dealership went smoothly, except for waiting for over half an hour to make the payment. All in all, a good experience

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Recommend Dealer
Yes
Employees Worked With
Collin, Levesque
April 09, 2020

"Excellent Service"

- Jarrett

Today I bought my 4th Hyundai (3rd Elantra). I received excellent service all the way around. Great salesman, finance meeting was perfect, car insurance was informative. I was in and out within two hours, drove home a new 2020, 100% satisfied. Thank-you, Jarrett

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Recommend Dealer
Yes
Employees Worked With
The bow-tie
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