Hello! and Welcome! We are British Columbia's #1 rated and most popular Hyundai dealership, and that's no accident. Our focus is you, and giving you what you want. Be that information, a hot cup of coffee, or a ride back to Salt Spring :) Thanks for taking the time to read our reviews and to post your impression of us.
Also, please feel free to verify our commitment to customer service with the Better Business Bureau, we are one of the few car dealers to be A+ rated according to their scale.
If you are not happy, we want to hear about it! Please call Jody Dick our General Manager directly at 250-995-2984. He is really flexible and will bend over backwards to fix the problem, as well as make sure that we can fix it for others as well.
Thanks for considering us, and have a great day!
We were helped mainly by Graham, who was super nice and helpful. He put a lot of effort and time to offer us the best deal possible, even beyond office hours. I would recommend this dealership and particularly Graham. I hope he keeps the good vibe and willingness to help.
This was out first time buying a new car from a Showroom and the experience was great. We were treated respectfully and had all our questions answered. My husband and I were new to the process and the General Manager made us feel comfortable. Our Salesperson was Graham Simmons who is an extremely nice and knowledgeable person. We had many things to ask him and he answered each and every question patiently and diligently. He showed us all the features of our new car and let us examine the inside and outside of the car to our satisfaction.
I cannot recommend Graham and Victoria Hyundai enough. It was a pleasure dealing with them.
We purchased a used vehicle from Lance Kubbernus and Tristan Marshall. Both guys were very professional to deal with. We wanted a couple of things done to the vehicle and Tristan made it happen. Very little pressure from Lance besides the " do you think you would buy this if we could come to agreement on price" line which is a salesmans job. We have had a few follow-up calls checking to see we are happy with the vehicle. No complaints from us at all. Easy to deal with so far and we hope that that continues.
I felt that Graham was very helpful in answering all my questions and if there was something he could not answer right away he followed up with the information I had asked for. I did not feel pressured at all in dealing with Graham which was a great way to treat a customer. I would highly recommend him as your next salesman in a car purchase.
Graham did a great job of recognizing what we were looking for in a used vehicle and notifying us when one came available. He made sure we had ample opportunity to inspect the vehicle and ensure it was a fit for us. And finally, when we did decide to purchase, we were very happy with the deal and the condition of the vehicle.
I was very skeptical going back to VH after a bad experience years ago. After chatting with Tom via email I could tell that this guy was a good one.
Super down to earth, not pushy. Highly recommend making your appointment with Tom. Years in the biz and great personality. Funny too!
We were very happy with our experience purchasing our Accent at Victoria Hyundai. Carter was super knowledgeable and personable as we felt very comfortable throughout the process. Andrew was very professional and kept the mood light with his comical relief. We love our new ride and are care free with our insurance and extended warranty we received the day of our purchase.
Was very helpful in us making the right decision. Wasn’t pushy like the other dealerships we were looking at which we appreciated and probably the reason we kept coming back. Also was very accommodating by letting us use a dealer vehicle till ours arrived.
Very pleased with our experience at Victoria Hyundai. This is our second purchase from this group. Thanks to Lance and Jarod in sales and Bruce in finance. We especially want to thank Jody Dick (Dealer Principal) for spending extra time with us to ensure we picked the right vehicle for our needs. All staff were professional, knowledgeable and very easy to work with.
Terry and Jane MacAskill.