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There’s a lot more to a business than just their product.... - John
There’s a lot more to a business than just their product. Service is a huge part of it and Sheri-Anne provides that. She is one of the reasons that I stick with GMC trucks. She is definitely an asset to Western Gmc!
Top Reviewed Service Specialists At This Dealership
Light Duty Service Advisor
Took my wife's Yukon for servicing to Northgate and won't... - thomasbottolfs
Took my wife's Yukon for servicing to Northgate and won't be returning to our previous garage. Exceptional service and staff. Highly recommend them!!
Tommy and Dave went above and beyond for my vehicle! They... - marie.herman.1
Tommy and Dave went above and beyond for my vehicle! They helped seal leaks in the car for free to help me out! Awesome service
LEN CROTTY ROCKS!Respectful, kind and attentive. I felt... - Heather Peters
LEN CROTTY ROCKS!
Respectful, kind and attentive. I felt taken care of as soon as I walked in the shop! If you are not servicing your vehicle here, you are missing out on the extraordinary!
Thanks Len, very grateful for you and your team!
A big shout out to Robin Lenney and the service team at... - Rick
A big shout out to Robin Lenney and the service team at Sherwood Buick GMC for handling a problem on my vehicle. Took it in Monday morning and 2 hours later it was fixed. Very satisfied. Thanks Robin.
My experience with this dealership includes service and... - Lesley Francis
My experience with this dealership includes service and sales for 17 years. The service has always been exemplary, especially from Melanie Caird! The same holds true for the sales team! After all, I just purchased my third vehicle from them.
Bought a set of takeoffs from Katie at Westlock chev... - Tom41
Bought a set of takeoffs from Katie at Westlock chev yesterday. She was great to deal with. I told her I had to come from Calgary, she held the tires for me. I had no questions when I got to the dealership. I feel she gave me a great deal on the tires, beat anything I could get in Calgary anyway (including the fuel that I used to get up there and back). I will be giving Katie a call for any parts I need in the future,.
Our service rep was excellent - worked with us to get... - Denny
Our service rep was excellent - worked with us to get some of the work covered under warranty - best customer service we’ve had in a while!
Super Star Class Cx Service, which is rare to find... - Kamran
Super Star Class Cx Service, which is rare to find now-a-days.
And the best thing is that it’s consistent throughout in the building.
Now I know where to go when I am ready to buy my next vehicle in 2/3 months.
Do not take your corvette here!Made an appointment for... - Brandon
Do not take your corvette here!
Made an appointment for oil and coolant change on Friday for the following Tuesday. Got my wife to drop it off to find out they didn't schedule me in. No big deal because they made time to get it in anyway.
I was originally quoted for a non full synthetic oil change which we resolved over the phone once it was dropped off.
I later received a called about a possible coolant leak. I was then charged with a completely unnecessary coolant system pressure test as I know there are no coolant leaks due to a fully topped up rad and reservoir and no visible leaks under the car.
I was extremely disappointed in the shape they returned the vehicle to me.
Grease all over the valve cover, mud in the door sill, exterior looked like it was taken out in the rain.
Took my vehicle there for end of warranty/safety... - Ts
Took my vehicle there for end of warranty/safety inspection and was told everything was fine. When I asked about the bad brake pulsation they said I needed to replace the brakes after going and talking to the tech. Obviously they did not road test it as they never quoted out any repairs. Took it to Murray’s for the same inspection and they found multiple warranty repairs and quoted out brakes too. Will not go back to this dealership.
Had an oil change and tire swap booked at this... - Michael Hall
Had an oil change and tire swap booked at this dealership. Took advantage of my wife and upsold her on an alignment , transaxle service and differential service.at 54,000 kms. Jamie is an untrustworthy, lying service writer and we will never return to this dealership.
Didn't buy my GMC from him but Kevin Seitz was more than... - Base_ball21
Didn't buy my GMC from him but Kevin Seitz was more than happy to help me get a new fob, sync my phone and answered all the other questions I had - recommend him to anyone who wants the sales person who will listen to what you're looking for and works hard to deliver it to you. If for whatever reason he's not available, ask for Bailey!
If you are a fan of the elusive 7 hour oil change then... - Zip
If you are a fan of the elusive 7 hour oil change then this place is AWESOME...... PLUS a 7am appointment does NOT guarantee your vehicle will be looked at in the morning but it does guarantee service will get to it sometime after they eat lunch!!!!! BRUTAL.
i ordered new tires ,when i showed up for install i was... - jon.
i ordered new tires ,when i showed up for install i was there 2hours ,then was told they were wrong size.
no sorry, no compensasion.nothing .
think twice befor going to SHAW.
managers reply is not correct.
was not told anything.no answer for mixup.
i called day befor to check correct size and was told they were.
i bought a tire preveusly and they were rite size.
why not this time not satisfied. no call NOTHING!!!.
I’ve been sitting in the service bay for 15 mins with two... - Peter & Lindsay
I’ve been sitting in the service bay for 15 mins with two customers ahead of me and with no one at the service bay helping no one. Feels like they’re ignoring their customers! all I want is an oil change and the “express service” for oil changes is a joke! Why have an express bay when you don’t service express oil changes and you need appointments?
2 service appts & both were horrible for different... - ByeByeGMC
2 service appts & both were horrible for different reasons! Will never be back and will never buy a vehicle from there! I am not a Ford or Dodge person but I will be after this! Save yourself a whole lot of headaches and buy / service somewhere else! I have never left a review anywhere but after the service or lack there of on both occasions, I feel strongly that others need to be warned.
Absolutely horrible service. Replaced a power steering... - Bs service
Absolutely horrible service. Replaced a power steering hose 18 months ago at a charge of $1100 just for it to be shot again . No warranty or nothing . xxxxty parts and service!!
Excellent service! Dependable and respectful service... - Renee
Excellent service! Dependable and respectful service department. After having a very negative and frustrating experience at Schwab in Leduc it was recommended to us to take our truck to Adams. Best decision we made was to see Dean in Adams service department. Dean went beyond our expectations and was able to resolve all the issues we were having with the truck. He went the extra mile to ensure that we were satisfied and happy customers. Dean and his staff understand and respect the term “customer service” and they actually work to ensure customers satisfaction because they want the repeat business. I would highly recommend the service department at Adams because they stand behind their product and work.
Friendly staff and efficient - Paul
Good friendly quick and qualified workers, did all I asked them to do and called me about a couple of other issues before they did the work.
Truck oil change - Braden, Burrows24
I gave a good rating because of the prompt service & fitting in my oil change when they were very busy & I’m sure almost booked up that morning with other appointments, the service representative was very kind & polite & helpful.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Western GMC Buick