My 2016 was prebooked for a 9 am complimentary oil change and tire rotation that I was going to wait for. I arrived at 820am and the service rep Len, informed me that my car was due for a 30k km fuel injection cleaning and that it wasn’t covered under warranty? Which took me by surprise but I agreed to the $290 something cost. Len then informed me that it would take hours to complete and asked if I need a ride home. Reluctantly, I accepted the ride and @ 920 am 5 of us boarded the shuttle which proceeded on a 2 hour and 15 min journey around the city before dropping me off in Sherwood park. At aroun 1 pm, I received a call from Len who informed me that I had a tire with a nail in it. I ask d him to repair it. Len called back an hour later and stated that all of the wheel security features ( which I was conned into buying when I purchased the car) were all over torqued and stripped but that they could remove them but it again, wasn’t covered under warranty and would be the shop rate for about an hour $100 plus an hour. I informed Len, that Don Wheaton were the only ones to work on the car ( including the last tire rotation) and that’ it in fact should be covered under the warranty . Len then informed me that his boss was unreachable to make the decision so I told him to leave the lock nuts alone and that I would do it myself. Len called back and informed me that his boss would take care of the cost of the stripped lock nuts that they had previously installed.
After arranging my own ride back to Don Wheaton ( I couldnt bear another 2 plus hour tour of Edmonton) , I went to the service desk where Len happily welcomed me back and handed me a bill for $412 . After looking at the total, I start d calculating out loud to Len, oil change free, fuel injection clean $290 something, I guess that I’m paying $100 plus to repair a tire with a nail in it? Len responded with, the fuel injection clean was only for the labour and that the cost of the “actual “ cleaner was extra.
I am now completely disgusted with not only the service department but also with the car.
In short, if you want to feel violated by a greasy bunch crooks, slide on in for your complimentary service and shuttle .
This experience has turned me off both Don Wheaton and Cadillac.