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Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre

4.1

20 Lifetime Service Reviews

10727 - 82 Avenue NW, Edmonton, Alberta T6E 2B1

20 Reviews of Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre

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June 22, 2019

"best dealership in alberta "

- puneet devgan

best customer services .very quick team.definately recommended dealership.tim florek did a wonderfull job. he is the guru of finance.thanks to husan and andrew for there efforts.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Nevendorf, Husan Tahir
Jun 24, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Puneet, it was a pleasure working with you!

May 13, 2019

"Keyless entry programming"

- Car nut

Went to Wolfe Cadillac on Saturday to see if I could get a couple of new fobs programmed and was told they only had apprentice mechanics in on the weekend, I asked how much it would be to have this done and was told $85.00, I then made my way to Wheaton's were I spoke to a service advisor and was told they couldn't help me that day but I could bring it in during the week. I asked how much it would be and was told 0.5 hour which is what Wolfe told me so i made an appointment for Monday. When I arrived I spoke to John McAvoy and right away he was telling me it would take an hour around $150. I told John I was in on Saturday and was told 0.5. This morning before going to Wheaton's I grabbed a new ignition key so I'd have an extra when I mentioned this to John his first words were we'll have to charge you more for this if you want to have it programmed my reply was I'd do it myself as (I thought it was like my Chevy and Pontiacs where you just cycled the good key then immediately cycled the new key) which it wasn't. They got my car into the shop and a tech finnaly started to work on it and next thing John is calling me to say the reciever in the car was not accepting signals and asked me if i wanted them to spend more time to find the problem but it would cost me more, I said go ahead as I wanted to know if I needed to pull a new receiver out of a parts dealer in the US cause all the Canadian suppliers were saying discontinued no longer available for sale, I found a new one online. In the end the Tech # 413 disconnected the receiver and reconnected it and it started working again so he was able to program my 2 fobs so I left feeling good about the car but bad as I feel I was mislead on pricing. If John really knew his product he would have informed me there was no self programming on my Caddy. I'm sure my car is not the first to need a receiver reset which should be part of the fob programming procedure, I watched the Tech from the moment my car was brought into the shop and he finally started working on it which was about 20 minutes total yet I was charged 0.8 so $ 122 labor, 19.52 Misc for a total of $ 148.60 . When John let me know it was done I asked if they had programmed my extra key and he replied no you said you'd do it yourself, again I didn't realize self programming was not an option so when I got home I tried setting up my key but failed, my point being the Tech already had the scan tool hooked up to the car but I would have to pay even more for a 2 minute job so now I'll have to make another trip and pay more to have an extra key for this car. Maybe if we were charged quoted rates a lot of people wouldn't have such a negative feeling about using dealership service departments. There is no customer development or retention at this dealership all it's about is we'll have to charge you more, so sad. Once they have your car your a hostage not impressive at all every little thing is we'll have to charge you more. You can probably get just as good of service at much better pricing elsewhere. Should have gone Wolfe for the real Caddy experience. Don't feel good about Wheaton's at all.

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Recommend Dealer
No
Employees Worked With
December 31, 2018

"Excellent Service "

- Michelle

Another great experience when visiting Don Wheatons. I brought my vehicle in for service and Len was a great help in getting my service done in a quick and timely fashion. While I was waiting Brandie was great in helping the time go by quick. Such a pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
Jan 08, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Michelle!

December 07, 2018

"Excellent Service"

- Heatherh

From the first moment I met Julie, I was very impressed with her professionalism, and keen knowledge of the vehicle. From sorting out of the cost to learning the basics of the XT4 I was completely confident about my purchase. I needed to return to the dealership today and everyone I reacted with was friendly and helpful. Thanks for this.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Julia Bodrug
October 04, 2018

"Not impressed "

- Tyrone Chevy 2016

The service personnel were great at getting my truck in for repairs the only thing I’m not impressed with is I bought brand new 2017 Chevy ltz. I have to keep being it in for repairs like rubber for sunroof and wire shortages and speaker issues and door panel was worped and the windshield washer sprayer was not working correctly. Brand new truck and I have nothing but issues. The service team are great but like I said not happy with the purchase experience or the repairs needed all the time. I’ve lost time at work trying to fit in my truck

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Recommend Dealer
Yes
Employees Worked With
October 02, 2018

"Best Customer Service Experience"

- DKOPP

Hands down John was awesome and the best service ive ever experienced i was helped out and my issue was covered through warranty which was awesome. Definitely recommend seeing John if your getting service done. He exceeded my expectations. Thanks John

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Yes
Employees Worked With
April 07, 2018

"Cadillac service"

- My last Cadillac

My 2016 was prebooked for a 9 am complimentary oil change and tire rotation that I was going to wait for. I arrived at 820am and the service rep Len, informed me that my car was due for a 30k km fuel injection cleaning and that it wasn’t covered under warranty? Which took me by surprise but I agreed to the $290 something cost. Len then informed me that it would take hours to complete and asked if I need a ride home. Reluctantly, I accepted the ride and @ 920 am 5 of us boarded the shuttle which proceeded on a 2 hour and 15 min journey around the city before dropping me off in Sherwood park. At aroun 1 pm, I received a call from Len who informed me that I had a tire with a nail in it. I ask d him to repair it. Len called back an hour later and stated that all of the wheel security features ( which I was conned into buying when I purchased the car) were all over torqued and stripped but that they could remove them but it again, wasn’t covered under warranty and would be the shop rate for about an hour $100 plus an hour. I informed Len, that Don Wheaton were the only ones to work on the car ( including the last tire rotation) and that’ it in fact should be covered under the warranty . Len then informed me that his boss was unreachable to make the decision so I told him to leave the lock nuts alone and that I would do it myself. Len called back and informed me that his boss would take care of the cost of the stripped lock nuts that they had previously installed. After arranging my own ride back to Don Wheaton ( I couldnt bear another 2 plus hour tour of Edmonton) , I went to the service desk where Len happily welcomed me back and handed me a bill for $412 . After looking at the total, I start d calculating out loud to Len, oil change free, fuel injection clean $290 something, I guess that I’m paying $100 plus to repair a tire with a nail in it? Len responded with, the fuel injection clean was only for the labour and that the cost of the “actual “ cleaner was extra. I am now completely disgusted with not only the service department but also with the car. In short, if you want to feel violated by a greasy bunch crooks, slide on in for your complimentary service and shuttle . This experience has turned me off both Don Wheaton and Cadillac.

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No
Employees Worked With
Apr 24, 2018 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hello Dana, I am sorry to hear of your experience. I have spoken with Len and would like the opportunity to apologize to you directly and see how I can make things right for you. I have tried to call and left a voicemail but have not heard back as of yet. Please give me a call at 780-431-5530 at your earliest convenience. Thank you, Peter Wilson, Fixed Operations Manager

February 25, 2018

"Serviced my yukon Denali "

- ahmad

Thank you Peter for understanding my problem and taking care of my suv and doing the best work to make the customer feels not to worry problem will be fixed.

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Recommend Dealer
Yes
Employees Worked With
February 25, 2018

"Serviced my yukon Denali "

- ahmad

John is very professional advisor and always has a smile on his face and will take care of you as soon as you enter the service department, he will do his best to finish your car as soon as possible. Thanks for all your help John.

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Recommend Dealer
Yes
Employees Worked With
January 27, 2018

"Executive service "

- Cory Gardner

Brandie made the arragments for my oil change and the intall for some accessory items on my 2017 Chevy as easy as drive up switch keys and move on with my day. The loner truck they gave me was a slightly nicer model of the same style truck, it was warmed up and ready when I got there. The whole experience was simple and easy. I would recommend Brandie and her service team at Don Wheaton to anyone.

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Yes
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