Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre
Edmonton, AB
36 Reviews
36 Reviews of Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre
Sort by
June 26, 2023
Worst experience we’ve have ever had. Tires were mounted incorrectly when purchased and we took it in for service the female was laughing in the inspection video about that and when we to Tires were mounted incorrectly when purchased and we took it in for service the female was laughing in the inspection video about that and when we told them we purchased the vehicle there they would not honour fixing the problem made lots of excuses but when we read the certification inspection checklist it says that was checked I guess that is not true. The female service manager Teryn was very rude to us cause it seems she is allowed to be with no consequences. We will NEVER purchase another vehicle from this dealership ever again would have been nice to hear from someone like we asked her higher up terrible customer service.Also talked to Dileep still never heard back it’s been a week he said he would get back to us haha still nothing. Would be nice to her from someone. Oleh sold us the vehicle did he make sure things were not just checked off that they were really checked? Beware of Don Wheaton Ed Clark More
by dclark.4
Helpful September 16, 2022
For 15 years, service with Len has always been friendly and well informed. Brandie in sales makes things convenient and enjoyable. and well informed. Brandie in sales makes things convenient and enjoyable. More
by brian
Employees Worked With
Brandi Martin, Len Crotty, Carl McNamara
April 27, 2022
Don Wheaton picked up Sherwood GMC's shortcomings and ran. They're a very professional dealership that demonstrates care and responsibility for their customers and their customer's vehicles. They will go ran. They're a very professional dealership that demonstrates care and responsibility for their customers and their customer's vehicles. They will go the extra mile! A+ More
by Jmacbeth1
Employees Worked With
Mohammed Khan
July 09, 2021
Poor service. Waited 30 min in the service bay in my car and no one even approached the car to ask which service I was there for. I finally had to approach the service desk to have someone speak to me, and and no one even approached the car to ask which service I was there for. I finally had to approach the service desk to have someone speak to me, and even then he continued to dial his other customer on the phone. As a woman in my 50s I felt insulted and dismissed. More
by Darla
Employees Worked With
Did not see the name plate of the employee at the outside service desk.
May 12, 2021
LEN CROTTY ROCKS!Respectful, kind and attentive. I felt LEN CROTTY ROCKS! Respectful, kind and attentive. I felt taken care of as soon as I walked in the shop! If you are not servicing your vehicle here, LEN CROTTY ROCKS! Respectful, kind and attentive. I felt taken care of as soon as I walked in the shop! If you are not servicing your vehicle here, you are missing out on the extraordinary! Thanks Len, very grateful for you and your team! More
by Heather Peters
Employees Worked With
Len Crotty
May 09, 2021
John McAvoy an HONEST and Excellent service advisor. i took my 2014 Chevy cruze for service and all of his team has gone above and beyond in customer service. Happy to get my car serviced here.. Thanks Jo took my 2014 Chevy cruze for service and all of his team has gone above and beyond in customer service. Happy to get my car serviced here.. Thanks John. More
by Mittul Patel
March 07, 2021
Very poor attitude toward female drivers, failed to communicate issues of vehicle to service personnel and very abrasive demeanor. Donegan full of s&@t when dealing with customer issues Very displeased communicate issues of vehicle to service personnel and very abrasive demeanor. Donegan full of s&@t when dealing with customer issues Very displeased with the treatment from buying to service. Will not return. More
by pgregory
November 26, 2020
Don Wheaton on Whyte Ave is great. Have purchased vehicles and had vehicles serviced here. Brandie in Sales, and Len in Service, both are amazing. vehicles and had vehicles serviced here. Brandie in Sales, and Len in Service, both are amazing. More
by mike.a
November 25, 2020
This is the worst service department ever! If you expect courtesy and empathy you are sorely mistaken! This place refused to help us change a tire on a vehicle in their lot! We paid for keys to be cut and t courtesy and empathy you are sorely mistaken! This place refused to help us change a tire on a vehicle in their lot! We paid for keys to be cut and they never cut them properly so we couldn't get into the car. We asked to borrow a tire wrench but they refused to help so we had to use vice grips to get the luggs off. I couldn't believe the customer service, it was disgusting watching them come watch us suffer in the cold when it would have taken 5 minutes for them to assist and in the end after the place is closed thats when we realized that the stupid keys didn't even work! DONT EVER USE THIS PLACE FOR SERVICE, GO ANYWHERE ELSE! Once you pay they don't care! Thanks for nothing Don Wheaton! Shannon More
by Shannon
Employees Worked With
Carl McNamara
September 16, 2020
Bought a GMC Terrain. My experience at the dealership was good -- staff were helpful and the service was good. No high pressure tactics and the negotiations were reasonable. Dan in sales was great. I was good -- staff were helpful and the service was good. No high pressure tactics and the negotiations were reasonable. Dan in sales was great. I recommend this dealership. More
by Matthew C.
Employees Worked With
Dan Gibbons
