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Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre

4.1

18 Lifetime Service Reviews

10727 - 82 Avenue NW, Edmonton, Alberta T6E 2B1

18 Reviews of Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre

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December 31, 2018

"Excellent Service "

- Michelle

Another great experience when visiting Don Wheatons. I brought my vehicle in for service and Len was a great help in getting my service done in a quick and timely fashion. While I was waiting Brandie was great in helping the time go by quick. Such a pleasant experience.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Len Crotty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Peter Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandie Martin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 08, 2019 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Michelle!

December 07, 2018

"Excellent Service"

- Heatherh

From the first moment I met Julie, I was very impressed with her professionalism, and keen knowledge of the vehicle. From sorting out of the cost to learning the basics of the XT4 I was completely confident about my purchase. I needed to return to the dealership today and everyone I reacted with was friendly and helpful. Thanks for this.

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Recommend Dealer
Yes
Employees Worked With
Julia Bodrug
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kerri Morrow
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 04, 2018

"Not impressed "

- Tyrone Chevy 2016

The service personnel were great at getting my truck in for repairs the only thing I’m not impressed with is I bought brand new 2017 Chevy ltz. I have to keep being it in for repairs like rubber for sunroof and wire shortages and speaker issues and door panel was worped and the windshield washer sprayer was not working correctly. Brand new truck and I have nothing but issues. The service team are great but like I said not happy with the purchase experience or the repairs needed all the time. I’ve lost time at work trying to fit in my truck

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Recommend Dealer
Yes
Employees Worked With
Jeff Bedford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Gouchie
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandie Martin
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 02, 2018

"Best Customer Service Experience"

- DKOPP

Hands down John was awesome and the best service ive ever experienced i was helped out and my issue was covered through warranty which was awesome. Definitely recommend seeing John if your getting service done. He exceeded my expectations. Thanks John

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Recommend Dealer
Yes
Employees Worked With
John McAvoy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 07, 2018

"Cadillac service"

- My last Cadillac

My 2016 was prebooked for a 9 am complimentary oil change and tire rotation that I was going to wait for. I arrived at 820am and the service rep Len, informed me that my car was due for a 30k km fuel injection cleaning and that it wasn’t covered under warranty? Which took me by surprise but I agreed to the $290 something cost. Len then informed me that it would take hours to complete and asked if I need a ride home. Reluctantly, I accepted the ride and @ 920 am 5 of us boarded the shuttle which proceeded on a 2 hour and 15 min journey around the city before dropping me off in Sherwood park. At aroun 1 pm, I received a call from Len who informed me that I had a tire with a nail in it. I ask d him to repair it. Len called back an hour later and stated that all of the wheel security features ( which I was conned into buying when I purchased the car) were all over torqued and stripped but that they could remove them but it again, wasn’t covered under warranty and would be the shop rate for about an hour $100 plus an hour. I informed Len, that Don Wheaton were the only ones to work on the car ( including the last tire rotation) and that’ it in fact should be covered under the warranty . Len then informed me that his boss was unreachable to make the decision so I told him to leave the lock nuts alone and that I would do it myself. Len called back and informed me that his boss would take care of the cost of the stripped lock nuts that they had previously installed. After arranging my own ride back to Don Wheaton ( I couldnt bear another 2 plus hour tour of Edmonton) , I went to the service desk where Len happily welcomed me back and handed me a bill for $412 . After looking at the total, I start d calculating out loud to Len, oil change free, fuel injection clean $290 something, I guess that I’m paying $100 plus to repair a tire with a nail in it? Len responded with, the fuel injection clean was only for the labour and that the cost of the “actual “ cleaner was extra. I am now completely disgusted with not only the service department but also with the car. In short, if you want to feel violated by a greasy bunch crooks, slide on in for your complimentary service and shuttle . This experience has turned me off both Don Wheaton and Cadillac.

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Recommend Dealer
No
Employees Worked With
Len Crotty
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 24, 2018 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hello Dana, I am sorry to hear of your experience. I have spoken with Len and would like the opportunity to apologize to you directly and see how I can make things right for you. I have tried to call and left a voicemail but have not heard back as of yet. Please give me a call at 780-431-5530 at your earliest convenience. Thank you, Peter Wilson, Fixed Operations Manager

February 25, 2018

"Serviced my yukon Denali "

- ahmad

Thank you Peter for understanding my problem and taking care of my suv and doing the best work to make the customer feels not to worry problem will be fixed.

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Recommend Dealer
Yes
Employees Worked With
Peter Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 25, 2018

"Serviced my yukon Denali "

- ahmad

John is very professional advisor and always has a smile on his face and will take care of you as soon as you enter the service department, he will do his best to finish your car as soon as possible. Thanks for all your help John.

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Recommend Dealer
Yes
Employees Worked With
John McAvoy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 27, 2018

"Executive service "

- Cory Gardner

Brandie made the arragments for my oil change and the intall for some accessory items on my 2017 Chevy as easy as drive up switch keys and move on with my day. The loner truck they gave me was a slightly nicer model of the same style truck, it was warmed up and ready when I got there. The whole experience was simple and easy. I would recommend Brandie and her service team at Don Wheaton to anyone.

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Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Len Crotty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 14, 2017

"Why does an oil change turn into a $8000 quote"

- alexp

I understand dealerships need to make money but why does it have to feel so underhanded. I go in for an oil change and check the brakes. I end up spending $1,000 and they did not do my brakes. Rather I get a laundry list of items to the tune of around $8,000. I told them I would just come pick up the vehicle as is and I still got a $1,000 bill for a bunch of service and inspection work that I imagine I did not need. Then, because I was visibly upset, they offer to do my brakes with no labor charge as long as I pay for parts. Good offer but why not just charge reasonable rates to begin with. I will now get my brakes fixed at another establishment for much more than was offered to me out of principle. I don't care about the money. Fortunately, I'm in a situation where I can afford the payments, but the tactics used by service departments is sickening. Be honest, charge me your best rates and don't give me a list of work that is not needed immediately. Alex

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Recommend Dealer
No
Employees Worked With
Aug 29, 2017 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hello Alex, Thank you for your feedback and I apologize for your last experience with us. Both myself and my service advisor, John, have reached out several times and left messages. I would love the opportunity to speak with you directly and resolve this issue for you. Please contact me at 780-439-0071 at your earliest convenience. Thank you, Peter Wilson, Fixed Operations Manager.

March 16, 2016

"Trailer Brake"

- VichenZ

So when i bought the truck it didn't come with a factory installed trailer brake. I told the salesman I would like a factory trailer brake installed. After a few months of not being able to do it because it is not a very common thing for trucks that don't come with them to have them installed afterwards, David Mussell called me up and said hey listen sorry it's taken so long but I've went out and found somebody that can install them for you and for your inconvenience we're gonna front the bill. Really appreciate you guys taking care of this for me. Thank you

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Mussell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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