Brian Ellis

I’m a long time customer at Capital Chevrolet Buick GMC for service on my 2013 Sierra Slt. I met with Kym when I decided to upgrade into a 2022 Sierra Denali. Kym was great to deal with and so was Khloe in for service on my 2013 Sierra Slt. I met with Kym when I decided to upgrade into a 2022 Sierra Denali. Kym was great to deal with and so was Khloe in finance. The overall purchasing experience was super easy with no pressure from either Kym or Khloe. Recommend the dealership highly More

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Everything about this dealership is awful. From their salesmen to their service department. I’ve never experienced such poor customer service. From their salesmen to their service department. I’ve never experienced such poor customer service. More

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This is my third truck bought at this dealership. I’ve always been pleased dealing with Cliff Albert and happy with the ongoing service I get from the service department with my vehicles. always been pleased dealing with Cliff Albert and happy with the ongoing service I get from the service department with my vehicles. More

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Fantastic dealership, we have purchased all our personal and business vehicles here (I think it’s 10 now?). Their customer service is untouchable! and business vehicles here (I think it’s 10 now?). Their customer service is untouchable! More

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I just have my Yukon serviced at the dealership and Brian was my service provider. He was very accommodating answered all my questions. The truck was done on time and problem fixed. He did followed up a few was my service provider. He was very accommodating answered all my questions. The truck was done on time and problem fixed. He did followed up a few days later to make sure that everything is good. More

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I am a 30+ year customer and these guys keep "Dropping the Ball"...."Poor Quality of repairs and No warranty for their work"!... I took my Cadillac to them for service because my back wheels were squeaki the Ball"...."Poor Quality of repairs and No warranty for their work"!... I took my Cadillac to them for service because my back wheels were squeaking. I was told my car needed a back brake job. I did not ask, but they suggested they could save me money by grinding the edges of my old rotors plus installing new brake pads. They told me this would fix the problem so I agreed. I paid them to do a rear brake job (over $400). A week after I got my car back, the squeaking was back and I also developed a bad vibration in the back of the car when I applied the brakes on the highway. I called them and talked with my service advisor ( Tommy), and he said I would probably need new rotors. I told him I would pay for the cost of the new rotors but the rest of the labor cost of the original brake job should be under warranty. He informed me that none of the previous work they did was under warranty because of the rotor grinding that they recommended, so I would have to pay for another rear brake job( another $400+). I told him I would not pay for the same brake job labor twice! Originally I relied on their advice and knowledge to check my car properly and make the necessary recommendations and repairs. They failed to do this and did not repair it properly. I do not think I should have to pay a mechanic twice because he initially misdiagnosed the problem. So, how does this save me money and how many times do they expect a customer to pay the labor for a rear brake job?...Now, my car feels like I have no back brakes! In the future I will take my car someplace else for repairs and buy my new vehicles elsewhere. I WANT MY MONEY BACK!! More

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The entire experience of buying my Kia was excellent! We had fantastic customer service from Kelsie in the finance department and Mark, who sole me my car. Thanks! had fantastic customer service from Kelsie in the finance department and Mark, who sole me my car. Thanks! More

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Customer service was amazing. I had a great time test driving the vehicles. Thanks Ted for your patience . So far I’m glad I made the trade from Ford to Buick driving the vehicles. Thanks Ted for your patience . So far I’m glad I made the trade from Ford to Buick More

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Thank you Brian Ellis for the Great service I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to be client first and I can attest the number of extra hours Brian works should also get further recognition. Brian has always followed up with phone calls to let me know what stage either one of my vehicles are at, and also calls to ensure I was completely satisfied with the work Brian does and the Service Technicians. Brian I did and email Bruce however no email at the company. Never the less my sincere thanks for all your hard work and it is also a Pleasure to have known you over the years. Until the next visit thank you once again. Don . More

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First time customer happy with quick turn-around Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours. Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours. More

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