Brian Ellis | Page 2

I am a 30+ year customer and these guys keep "Dropping the Ball"...."Poor Quality of repairs and No warranty for their work"!... I took my Cadillac to them for service because my back wheels were squeaki the Ball"...."Poor Quality of repairs and No warranty for their work"!... I took my Cadillac to them for service because my back wheels were squeaking. I was told my car needed a back brake job. I did not ask, but they suggested they could save me money by grinding the edges of my old rotors plus installing new brake pads. They told me this would fix the problem so I agreed. I paid them to do a rear brake job (over $400). A week after I got my car back, the squeaking was back and I also developed a bad vibration in the back of the car when I applied the brakes on the highway. I called them and talked with my service advisor ( Tommy), and he said I would probably need new rotors. I told him I would pay for the cost of the new rotors but the rest of the labor cost of the original brake job should be under warranty. He informed me that none of the previous work they did was under warranty because of the rotor grinding that they recommended, so I would have to pay for another rear brake job( another $400+). I told him I would not pay for the same brake job labor twice! Originally I relied on their advice and knowledge to check my car properly and make the necessary recommendations and repairs. They failed to do this and did not repair it properly. I do not think I should have to pay a mechanic twice because he initially misdiagnosed the problem. So, how does this save me money and how many times do they expect a customer to pay the labor for a rear brake job?...Now, my car feels like I have no back brakes! In the future I will take my car someplace else for repairs and buy my new vehicles elsewhere. I WANT MY MONEY BACK!! More

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The entire experience of buying my Kia was excellent! We had fantastic customer service from Kelsie in the finance department and Mark, who sole me my car. Thanks! had fantastic customer service from Kelsie in the finance department and Mark, who sole me my car. Thanks! More

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Customer service was amazing. I had a great time test driving the vehicles. Thanks Ted for your patience . So far I’m glad I made the trade from Ford to Buick driving the vehicles. Thanks Ted for your patience . So far I’m glad I made the trade from Ford to Buick More

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Thank you Brian Ellis for the Great service I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to be client first and I can attest the number of extra hours Brian works should also get further recognition. Brian has always followed up with phone calls to let me know what stage either one of my vehicles are at, and also calls to ensure I was completely satisfied with the work Brian does and the Service Technicians. Brian I did and email Bruce however no email at the company. Never the less my sincere thanks for all your hard work and it is also a Pleasure to have known you over the years. Until the next visit thank you once again. Don . More

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First time customer happy with quick turn-around Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours. Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours. More

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Gavin & Sheryl were incredible. Both made me feel important, not just another sale. I dislike vehicle shopping. I hope I don't have to again. important, not just another sale. I dislike vehicle shopping. I hope I don't have to again. More

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Craig was great. This is my second time buying a truck in this dealership and I have had great experiences with dealership, especially working with Craig. Goran Tarbuk this dealership and I have had great experiences with dealership, especially working with Craig. Goran Tarbuk More

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Great experience with (new guy) Gavin and Cliff Our previous car died on us. Brian was excellent in helping us figure out if it can be fixed economically. He is fantastic and patient! With no wheels Our previous car died on us. Brian was excellent in helping us figure out if it can be fixed economically. He is fantastic and patient! With no wheels, Gavin drove us back n forth while we looked at buying new and pre-owned. He is awesome! And amazing with kids! I wud buy a car from him in a heartbeat!! Such a genuine, honest guy. More

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Found the car fitting our needs We looked around at different dealerships and found the car fitting our needs. Manual transmission, towable, space enough for a Brake Buddy and enough We looked around at different dealerships and found the car fitting our needs. Manual transmission, towable, space enough for a Brake Buddy and enough storage space. The Spark LS is a nice small car answering all those needs. is complete and fun to drive. More

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Service is good. Service completion close to time estimate. Only negative is failing to add vehicle health check list after oil changes. Missed on last two o is good. Service completion close to time estimate. Only negative is failing to add vehicle health check list after oil changes. Missed on last two oil changes. One should not need to ask for this! More

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