Peter Mitchell

Updated Oct 10/11 2023 Thanks once again Brian for the great service always appreciated. Thanks to the Front Desk staff, Staphanine and Team, also with the Mechanics who in my view do a great job. Dean, great service always appreciated. Thanks to the Front Desk staff, Staphanine and Team, also with the Mechanics who in my view do a great job. Dean, I hope you see this as you have a great bunch of folks, Peter, Jim etc., It was nice to get picked up both days LArry and Max. Have been a customer for well over 25 years and purchased a few cars along the way. Just updating this as of March 29 2023 as I just wrote another review on the Dealer Review site. Not sure why I cannot send a Google review anymore, hopefully Brian you will see this and the other one I did a few days ago. Thank you Brian Ellis for the phone call and your continued great service and professionalism. You also do follow ups on services if I happen to get you, even on that note you are a very good individual and in my opinion you deserve to be recognized for your service knowledge experience and Customer care. More

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The best! Brian Ellis, Jim McSorley. Top servicemen I’ve met! Keep up the good work. Brian Boyd. Brian Ellis, Jim McSorley. Top servicemen I’ve met! Keep up the good work. Brian Boyd. More

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I’m a long time customer at Capital Chevrolet Buick GMC for service on my 2013 Sierra Slt. I met with Kym when I decided to upgrade into a 2022 Sierra Denali. Kym was great to deal with and so was Khloe in for service on my 2013 Sierra Slt. I met with Kym when I decided to upgrade into a 2022 Sierra Denali. Kym was great to deal with and so was Khloe in finance. The overall purchasing experience was super easy with no pressure from either Kym or Khloe. Recommend the dealership highly More

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This service wasn't even worth 1 star, but that's the lowest that I can rate, so.. I initially called in and asked about upgrading the software in my radio so that I can gain Apple Carplay & Android A lowest that I can rate, so.. I initially called in and asked about upgrading the software in my radio so that I can gain Apple Carplay & Android Auto functionality. The girl on the phone said that can be done and even better, I wouldn't be charged anything as it's just a software upgrade, so I scheduled a service appointment. When I got there, the person who was checking in my car asked why is was there. I again explained that I wanted my radio upgraded so that I could have the Apple CarPlay functionality added. He booked it in and I sat in the waiting area for 1.5 hours. They called my name, so I went to the Service Desk and was presented with an invoice for more than $200. I was upset as I was told that it would be free, but I paid because I really wanted the upgraded functionality. I went to my car and tested both Bluetooth and USB. but the radio was exactly the same. No new functionality. In fact, it was still connected to my phone via Bluetooth, so obviously no upgrade to the software was done. The invoice stated that they did an update to a newer version on the same infotainment software and that's why they charged me over $200, but updates are available over the air, for no charge. I am obviously VERY angry at them charging me over $200 and gaining NO NEW FUNCTIONALITY and refusing to do anything about it. I just bought this car a few days ago and had intended on using this dealership to do all my maintenance to maintain my third party warranty, but that will obviously no longer happen. If I have my way, I will make sure as many people as possible are warn away from this dealership and I guess I will have to dispute the charge with my credit card company as I was NOT given the service that I paid for. More

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Everything about this dealership is awful. From their salesmen to their service department. I’ve never experienced such poor customer service. From their salesmen to their service department. I’ve never experienced such poor customer service. More

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Capital worked hard to deliver the car on time, and in the time frame that I had requested. One inconvenience is that the rear axle seal started leaking after bringing the car home with only 94 kms. but the time frame that I had requested. One inconvenience is that the rear axle seal started leaking after bringing the car home with only 94 kms. but Capital and the team are working really hard and quickly to rectify the issue as soon as possible. Everyone has been amazing to work with and would definitely recommend buying here. Thank you to everyone we have worked with to make this deal happen. More

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Fantastic dealership, we have purchased all our personal and business vehicles here (I think it’s 10 now?). Their customer service is untouchable! and business vehicles here (I think it’s 10 now?). Their customer service is untouchable! More

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DK was our salesman. He turned such a difficult process into an easy one. Fantastic guy. An asset to Capital! We would recommend him to anyone shopping for a vehicle. into an easy one. Fantastic guy. An asset to Capital! We would recommend him to anyone shopping for a vehicle. More

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I APPRECIATE THE COMBINED ADVANTAGES THAT GM AND CAPITAL OFFER ME . THE HIGH MILEAGE CLUB AND MENU PRICING MAKE IT MORE AFFORDABLE FOR ME TO KEEP MY CAR LOOKING FRESH AND RUNNING RELIABLY. PETER MITCHELL IN OFFER ME . THE HIGH MILEAGE CLUB AND MENU PRICING MAKE IT MORE AFFORDABLE FOR ME TO KEEP MY CAR LOOKING FRESH AND RUNNING RELIABLY. PETER MITCHELL IN SERVICE IS ENERGETIC AND ACCOUNTABLE AND MAKES OUR RELATIONSHIP PERSONAL. PARTS STAFF AND MANAGER ARE HELPFUL BY LISTENING WELL . CAPITAL HAVE SET THEMSELVES APART IN QUALITY PEOPLE AND COMPETITIVE PRICING . I ANTICIPATE BUILDING ON OUR 12 YEAR RELATIONSHIP WHICH IS RESPECTFUL AND UNCOMPLICATED . IT IS FUN FOR ME TO KEEP MY CAR RUNNING WITH THE PROFESSIONAL CARE THROUGH CAPITAL. THANK YOU DUANE More

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Thank you for being very helpful and working with us on our new purchase. I have dealt with other dealers in the city for both sales and service and my dealings with Capital have by far been the best to da our new purchase. I have dealt with other dealers in the city for both sales and service and my dealings with Capital have by far been the best to date. More

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