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Capital Chevrolet Buick GMC - Service Centre

4.7

120 Lifetime Service Reviews

13103 Lake Fraser Dr SE, Calgary, Alberta T2J 3H5

120 Reviews of Capital Chevrolet Buick GMC - Service Centre

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October 21, 2019

"Service"

- Lorance

Service is good. Service completion close to time estimate. Only negative is failing to add vehicle health check list after oil changes. Missed on last two oil changes. One should not need to ask for this!

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Recommend Dealer
Yes
Employees Worked With
October 06, 2019

"Worst Buick Service Centre in Calgary"

- Digory

My wife took our Buick Enclave to this dealership with the side detection and rear back-up detection showing errors. The errors were due to the fuse blowing as one of the modules were shorting out. We had our local mechanic determine the problem was the left side detection module had failed. My wife took the vehicle to Capital Chev with the mechanics report. They informed her that they needed to replace both side detection modules and also troubleshoot the rear detection system (verbal quote was over $3000). When questioned, the service representative told us that the modules were 'matched' and both had to be replaced (lie). I asked if they had separate part number to which he replied yes so they could be replaced individually. He then told me that the mechanic told him they were very corroded and looked like both were failed (he hadn't checked them with a meter to see if they were shorted). I requested that they just change the one that we knew was failed. The service tech then informed me that they needed to pull the bumper to replace the module. This was an outright lie as I had inspected the module before I brought it in, and it was very accessible in the rear quarter panel (couple of screws and an electrical plug). It should be a maximum 15-30 minute job. We were charged $300 in labor. We received the failed module back when we picked up the vehicle and it is a totally sealed unit, so there is no way the mechanic would know if the unit was corroded inside or not. I was lied to several times during my communications with this service department. I would like to think that they didn't proceed down this path because they were dealing with my wife and that they assumed they could just tell her that all these parts needed to be replaced and she would proceed without questioning it because she wouldn't know better, but it really looked that way. This is the first negative review I have written about a dealership, but I would avoid this service department at all costs and definitely not recommend them for any kind of work. They were blatantly dishonest and did not have my best interest in mind. BTW - After insisting that they replace the single module that we had already troubleshot, the system worked fine. The part cost $720 and I was charged another $420 in service and fees.

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Recommend Dealer
No
Employees Worked With
October 04, 2019

"Friendly service,family atmosphere "

- Mike

Brought my 2014 GMC truck in for oil change ,found sweating cooling lines ,Brian ,service adviser looked into truck history for warranty ,expired couple weeks before . Brian Worked with GMC and warranty manager to work out possible coverage.Never seen a dealership go so far to make it right . Very happy and would definitely recommend Capital GMC to my friends. Outstanding

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Recommend Dealer
Yes
Employees Worked With
October 01, 2019

"Front line staff are exceptional. You leave feeling that..."

- Nilfnolf

Front line staff are exceptional. You leave feeling that they care about you and your vehicle. Peter Mitchell consistently exceeds my expectations. Work on my vehicle has always been done right the first time. I am disappointed at the discontinuation of muffins and doughnuts in the customer lounge.

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Recommend Dealer
Yes
Employees Worked With
August 01, 2019

"They don’t have a clue what they’re doing"

- Saturn driver

Phoned a few days ago wanting to make an appointment for an oil change and tune-up and was told they don’t do tune-ups! I have been going to them for years since they were Southgate in Midnapore. Ever since they moved, every time I call for an appointment we go thru the same ridiculous routine of trying to find me and my car in their system. They only seem to have a record of the car I drove 20 years ago! So since I wanted a tune-up I made an appointment at Jack Carter and had a great experience! Capital has lost my business forever.

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Recommend Dealer
No
Employees Worked With
Sales receptionist
July 29, 2019

"Claire Sheryl and peter"

- barry

Have dealt with Sheryl on a number of vehicles very helpful and professional Which has allowed me the knowledge to purchase the protection for my vehicles to insure I'll be just as happy with my vehicles appearance and driveability for years to come.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Daizel Mercado, Robert Verhoef
February 17, 2019

"Amazing service. "

- Ruth123

Took my 2017 terrain in to ask questions about dash lights dimming. Both staff members were sincerely interested in finding a solution. We left the vehicle and it was washed when we returned. A solution wasn’t found as this seems to be normal but they checked voltage on the battery and fuses. I would recommend this location!!!

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Yes
Employees Worked With
February 11, 2019

"Amazing Service "

- Amoro

The service of this dealership is by far some of the best I’ve seen in years, the staff was friendly, knowledgeable and exceeded all my expectations

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Yes
Employees Worked With
Other Employees : Ron Davis
February 05, 2019

"Brian Ellis - Excellent Service "

- Jill

I stopped in to ask about a part. I was going to go to a smaller mechanic thinking I was saving money. The parts person connected me with an informed man who connected me to Brian. Within 20 minutes my Yukon was lifted and I was being shown the issue to ensure I got the right part. I was then told I could have it fixed right away. Another small but significant mistake by this other mechanic was revealed and fixed as well. In the end I was on my way in a very short time and Very well educated and informed of my vehicle needs. I used to fear the dealership but don’t after the kindness Brian and his team showed me.

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Recommend Dealer
Yes
Employees Worked With
February 04, 2019

"Great service "

- cheekyface

Great service and very friendly! Answered all of my questions instantly and very helpful in every way. I highly recommend coming here and make sure you talk to Melissa she was just wonderful :)

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Recommend Dealer
Yes
Employees Worked With
Melissa Giesbrecht
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