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Capital Chevrolet Buick GMC - Service Centre

Calgary, AB

4.2
125 Reviews

125 Reviews of Capital Chevrolet Buick GMC - Service Centre

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June 09, 2021

"Tommy and Dave went above and beyond for my vehicle! They..."

- marie.herman.1

Tommy and Dave went above and beyond for my vehicle! They helped seal leaks in the car for free to help me out! Awesome service

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Recommend Dealer
Yes
Employees Worked With
Dave and Tommy
Jun 10, 2021 -

Capital Chevrolet Buick GMC responded

Hi Marie. Thank you for your review and positive feedback. We really appreciate it! Have a nice day! -Andrea

February 27, 2021

"From day 1, buying my new 2019 GMC Truck from Clair, to..."

- Mike

From day 1, buying my new 2019 GMC Truck from Clair, to receiving regular LOF maintenance over the past couple years. And now having to do a minor insurance claim repair in the collision shop. My experience has been exceptional. Time for a review. Which I've never cared to do in the past. But this seemed most worthy. Most recently the service from Erin Whelan in the Collision Center. She provide me with the best customer service I have ever experienced. From quick email and phone call returns, she always seemed to be on top of things. Big shout out to the collision repair team as well as my truck came out looking brand new again. From inside and out! I was very impressed. Feels like day 1 of driving the new truck again. Thank you all at Capital Chevrolet Buick GMC.

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Recommend Dealer
Yes
Employees Worked With
Mar 01, 2021 -

Capital Chevrolet Buick GMC responded

Hi Mike. Thank you for your positive and very detailed review! We really appreciate your feedback and are glad to hear that you are satisfied with the work that we've done on your truck! Happy driving! -Andrea

June 25, 2020

"I purchased my car used (7 months old) back in October of..."

- Brendan Chapman

I purchased my car used (7 months old) back in October of 2018, and the purchase went smoothly. Everyone was great throughout the purchase, however, we made sure in our contract that maintenance would be covered for two years from the date of my purchase, not from the original purchase. Our sales lady told us it would be from my purchase and made an amendment to the contract. Fast forward to today and they won’t even give me a simple oil change for free. They are claiming my 2-year maintenance ended in April (it is currently June, expected if to last until October) and they have “never heard of someone ever doing that”. I couldn’t even get a service in April because of the pandemic. The lady I spoke to on the phone also said it was something “I would have to figure out”. Great customer service. Don’t count on these guys being reliable after the purchase of your vehicle. Safe to say I will never be bringing any work back to Capital Chev.

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Recommend Dealer
No
Employees Worked With
Tristen Mysyk
May 15, 2020

"Thank you Brian Ellis for the Great service"

- dsogg

I have been dealing with Brian Ellis since the days of the old dealership and the new one. My son also deals with Brian we have always found Brian to be client first and I can attest the number of extra hours Brian works should also get further recognition. Brian has always followed up with phone calls to let me know what stage either one of my vehicles are at, and also calls to ensure I was completely satisfied with the work Brian does and the Service Technicians. Brian I did and email Bruce however no email at the company. Never the less my sincere thanks for all your hard work and it is also a Pleasure to have known you over the years. Until the next visit thank you once again. Don .

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Sheryl Hrynuik
May 15, 2020 -

Capital Chevrolet Buick GMC responded

Hi Dsogg! We really appreciate that you took the time to share your recent experience with us and your continued business! It's great to hear that you and your family have always had great service from Brian Ellis and we'll be sure to pass your kind message on to him. We look forward to your next visit and until then, happy driving! - Richelle

April 13, 2020

"First time customer happy with quick turn-around"

- jamest

Made an appointment at 1:30 for some recalls on my 2019 Silverado and was in and out of the dealership in under 1.5 hours.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : DealerRater will not post unless I select some names but I honestly can't recall who I dealt with so I checked all the names under "Service"
May 06, 2020 -

Capital Chevrolet Buick GMC responded

Thanks for the kind review Jamest and for doing business with Capital Chev. It was a pleasure working with you and if you ever need anything in the near future, we'd be happy to help! - Richelle

October 21, 2019

"Service"

- Lorance

Service is good. Service completion close to time estimate. Only negative is failing to add vehicle health check list after oil changes. Missed on last two oil changes. One should not need to ask for this!

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Recommend Dealer
Yes
Employees Worked With
October 06, 2019

"Worst Buick Service Centre in Calgary"

- Digory

My wife took our Buick Enclave to this dealership with the side detection and rear back-up detection showing errors. The errors were due to the fuse blowing as one of the modules were shorting out. We had our local mechanic determine the problem was the left side detection module had failed. My wife took the vehicle to Capital Chev with the mechanics report. They informed her that they needed to replace both side detection modules and also troubleshoot the rear detection system (verbal quote was over $3000). When questioned, the service representative told us that the modules were 'matched' and both had to be replaced (lie). I asked if they had separate part number to which he replied yes so they could be replaced individually. He then told me that the mechanic told him they were very corroded and looked like both were failed (he hadn't checked them with a meter to see if they were shorted). I requested that they just change the one that we knew was failed. The service tech then informed me that they needed to pull the bumper to replace the module. This was an outright lie as I had inspected the module before I brought it in, and it was very accessible in the rear quarter panel (couple of screws and an electrical plug). It should be a maximum 15-30 minute job. We were charged $300 in labor. We received the failed module back when we picked up the vehicle and it is a totally sealed unit, so there is no way the mechanic would know if the unit was corroded inside or not. I was lied to several times during my communications with this service department. I would like to think that they didn't proceed down this path because they were dealing with my wife and that they assumed they could just tell her that all these parts needed to be replaced and she would proceed without questioning it because she wouldn't know better, but it really looked that way. This is the first negative review I have written about a dealership, but I would avoid this service department at all costs and definitely not recommend them for any kind of work. They were blatantly dishonest and did not have my best interest in mind. BTW - After insisting that they replace the single module that we had already troubleshot, the system worked fine. The part cost $720 and I was charged another $420 in service and fees.

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Recommend Dealer
No
Employees Worked With
October 04, 2019

"Friendly service,family atmosphere "

- Mike

Brought my 2014 GMC truck in for oil change ,found sweating cooling lines ,Brian ,service adviser looked into truck history for warranty ,expired couple weeks before . Brian Worked with GMC and warranty manager to work out possible coverage.Never seen a dealership go so far to make it right . Very happy and would definitely recommend Capital GMC to my friends. Outstanding

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Recommend Dealer
Yes
Employees Worked With
October 01, 2019

"Front line staff are exceptional. You leave feeling that..."

- Nilfnolf

Front line staff are exceptional. You leave feeling that they care about you and your vehicle. Peter Mitchell consistently exceeds my expectations. Work on my vehicle has always been done right the first time. I am disappointed at the discontinuation of muffins and doughnuts in the customer lounge.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kelsie Smith
August 01, 2019

"They don’t have a clue what they’re doing"

- Saturn driver

Phoned a few days ago wanting to make an appointment for an oil change and tune-up and was told they don’t do tune-ups! I have been going to them for years since they were Southgate in Midnapore. Ever since they moved, every time I call for an appointment we go thru the same ridiculous routine of trying to find me and my car in their system. They only seem to have a record of the car I drove 20 years ago! So since I wanted a tune-up I made an appointment at Jack Carter and had a great experience! Capital has lost my business forever.

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Recommend Dealer
No
Employees Worked With
Sales receptionist
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