Phoned a few days ago wanting to make an appointment for an oil change and tune-up and was told they don’t do tune-ups! I have been going to them for years since they were Southgate in Midnapore. Ever since they moved, every time I call for an appointment we go thru the same ridiculous routine of trying to find me and my car in their system. They only seem to have a record of the car I drove 20 years ago! So since I wanted a tune-up I made an appointment at Jack Carter and had a great experience! Capital has lost my business forever.
Have dealt with Sheryl on a number of vehicles very helpful and professional
Which has allowed me the knowledge to purchase the protection for my vehicles to insure I'll be just as happy with my vehicles appearance and driveability for years to come.
Took my 2017 terrain in to ask questions about dash lights dimming. Both staff members were sincerely interested in finding a solution. We left the vehicle and it was washed when we returned. A solution wasn’t found as this seems to be normal but they checked voltage on the battery and fuses. I would recommend this location!!!
I stopped in to ask about a part. I was going to go to a smaller mechanic thinking I was saving money. The parts person connected me with an informed man who connected me to Brian. Within 20 minutes my Yukon was lifted and I was being shown the issue to ensure I got the right part. I was then told I could have it fixed right away. Another small but significant mistake by this other mechanic was revealed and fixed as well. In the end I was on my way in a very short time and Very well educated and informed of my vehicle needs. I used to fear the dealership but don’t after the kindness Brian and his team showed me.
Service Advisor, BRIAN ELLIS, is a gem! He always takes great care of us and is personable and easy to work with. We are so grateful for his attention to detail and exceptional customer service. Thanks, Brian!
Cliff has great customer service skills and always works with a professional yet comfortable angle. He is always looking to help in any way that can help the customer as well as the company. I would gladly refer anyone I know to him if they are looking for a vehicle.
Great service, very accomidating and helpful. Will continue to come again. She happily Ran thru all my questions and financing available for a yukon. Told us options were available for new and used and introduced us to clair. Very satisfied. We have bought here before and bring our cars for servicing.
Always a pleasure to to deal with sheryl
This dealership always goes above and beyond to make my experience seamless. From renting me cars to squeezing me in for last minute oil changes they have always been exceptional
We bought our vehicle from Clair Hojnocki and he was very knowledgeable and customer focused. He makes sure still that we get looked after. I have never had that service from any other dealership.