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Capital GMC Buick - Service Centre

Edmonton, AB

3.4
106 Lifetime Reviews Review Dealership

106 Reviews of Capital GMC Buick - Service Centre

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February 12, 2021

"Disappointed and disgusted for purchasing a GMC Denali at..."

- Denali Driver

Disappointed and disgusted for purchasing a GMC Denali at this dealership! I live in remote northern Canada and was expecting customer service to be top priorty when I came to this dealership in 2019. Yesterday I wanted to order oil and air filters so that I could do the minimum of maintenance on my truck and was told by a lady (forgot her name) in the parts department that she could not help me, rather not take a credit card over the phone. She even asked her manager! In our current world of physical distancing due to Covid-19 i would've expected parts delivery to be a preference. Sure my salesman from 2019 Goldie tried to fix this after the fact but no thanks, I'll spend my money elsewhere. I will "not" recommend Capital GMC to anyone!

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Recommend Dealer
No
Employees Worked With
Feb 19, 2021 -

Capital GMC Buick responded

Hi there, Thank you for taking the time to let us know about this, and know that we value your feedback to help us to improve our business. We are very sorry to hear that your experience was not satisfactory and understand your frustrations. If you would like to chat with our Parts Manager, Amanda, she would be happy to discuss it further. Kind Regards, -Brittany

February 19, 2020

"I was upset to say the least to find a bill for $500 for..."

- Vern

I was upset to say the least to find a bill for $500 for something caused by failure of the front diff that caused the driveshaft to hit the oil filter and caused the seal to fail. Why would warranty work not cover this action caused by failure of the front yoke of the diff. The truck was towed by GM roadside assistance and dropped to the closest dealer which was capital GMC. I do not recommend this service centre to family or friends or to anybody else. I felt I was charged just so they could make extra off of stuff that should’ve been covered by warranty

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Recommend Dealer
No
Employees Worked With
Hailey Johnston
Mar 12, 2020 -

Capital GMC Buick responded

Hi Vern, Thank you for taking the time to let us know about this. We are very sorry to hear your experience was not satisfactory and would love the opportunity to make things right. If you could please contact our Service Manager, Amanda, she would be happy to discuss this further. Kind Regards, -Brittany

February 05, 2020

"Natashia Nickerson went above and beyond. Not only is she..."

- Jody

Natashia Nickerson went above and beyond. Not only is she approachable, honest and friendly..she follows through with what she says. 100% recommend. Very happy customer.

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Recommend Dealer
Yes
Employees Worked With
Feb 18, 2020 -

Capital GMC Buick responded

Hi Jody, Thank you very much for the kind words. We are so glad to hear Natashia delivered such a positive experience. Until next time, Happy Driving! -Brittany

February 01, 2020

"!!! PLEASE READ IF YOU ARE CONSIDERING BRINGING YOUR..."

- Bernard

!!! PLEASE READ IF YOU ARE CONSIDERING BRINGING YOUR BUISNESS TO CAPITAL GMC !!! I don't even know where to start ... I brought my vehicle in on January 13th , Nathashia was the one who we dealt with when we dropped off the vehicle, she has been nothing but one of the worst customer service i have ever had .. its been 15 days today that my vehicle has been in the shop , i had to call over 20 times in the last week to get updates on my vehicle, Natashia shouldn't be working in the service industry if she cannot provide the right services , so forward a bit , what they are working on is under warrenty so i asked them for a loaner , they said we dont have a loaner but if you find a vehicle to rent we will pay up to $60 a day but it had to be a GM product , well couldn't find one in Edmonton so i had to get in contact with GMC Canada, wich they told me to go ahead and rent the car and ask the rental company to write down on the receipt No gm product , so that was done , now ive had the rental for 2 weeks now , ive called natashia plenty of times , left plenty of voicemails without getting anything back , today i had enough , so i called capital gmc and spoke with a gentleman named: SVEND PETERSON total unprofessional piece of xxxx , when he answered the phone the first thing i noticed was wow , what an unprofessional manager , i asked him what was going on with my vehicle as well as who was going to pay for the rental , he told me you are ! Who do you think ? So now ive been ignored for days , ive been laughed at by the "manager" on the phone , ive been lied to by Nathashia who told me to go ahead and rent a vehicle, now i am stuck with a $2600 bill ( thats beside the warranty work ) and now a $1200 from the rental company . SVEND PETERSON SHOULD NOT BE WORKING IN A PUBLIC PLACE HE IS A TOTAL PIECE OF xxxx , THEY ALL LIED , NO ONE EVEN CALLED TO SAY MY VEHICLE WAS READY! SO PLEASE PLEASE PLEASE DO YOU RESEARCH AND READ ALL OF THE BAD REVIEWS ON HERE BECAUSE THEY ARE ALL TRUE !!!!! DO NOT DO BUISNESS WITH CAPITAL GMC THEY ARE CROOKS ! IM NOT SURE WHY THEY ARE STILL OPERATING AS A BUISNESS BUT I WILL MAKE SURE THAT I PASS ON THIS TO EVERYONE I KNOW SO YOU DONT GET YOURSELF INTO A MESS LIKE I AM !!!!!!!!!!!!! I REPEAT STAY AWAY FROM SVEND PETERSON AND NATASHIA !!!!!!!!!!!!!!!! I WISH I WOULD OF RECORDED THE PHONE CALL I HAD WITH NATASHIA WHEN SHE GAVE ME THE GO AHEAD TO RENT THE VEHICLE. OH AND THE MANAGER , SVEND DID HANG UP ON ME WHILE I WAS STILL SPEAKING, WHAT A PROFESSIONAL PIECE OF ART. Try and support local mechanics that would work for you and not just steal your cash like these big buisness, they have zero care about their customers they can say whatever they want i was proven by all of the people that i spoke with how unprofessional they were . The only good person i met there was 1 years ago his name was Shawn but i dont think he is there anymore . I still have $7000 worth of repair to get done BUT WILL DEFINITELY BRING ELSE WHERE CAN'T WAIT TO PICK UP MY VEHICLE AND NOT STEP FOOT AGAIN IN THAT BUILDING . And please CAPITAL GMC DO NOT COMMENT ON MY REVIEW SAYING SORRY LIKE YOU DID TO EVERYBODY ELSE , CALL ME DIRECTLY MANAGER OR OWNER YOU HAVE MY PHONE NUMBER. IVE ALREADY BEEN IN CONTACT WITH A FEW PEOPLE THAT HAVE LEFT REVIEWS LIKE MINE AND WE ARE GOING TO DO WHAT WE CAN TO MAKE THE WORD GO AROUND MORE THEN GOOGLE REVIEWS. THIS NEEDS TO BE ON THE NEWS !!!!!!!!!!!!!! IM NOT MAD BECAUSE OF THE COST I AM BEYOND FRUSTRATED BECAUSE I WAS TOLD SOMETHING AND NOW EVERYTHING IS ALL OF THE SUDDEN DIFFERENT . NOT A WAY TO TREAT ANY CLIENTS WETHER YOUR SPENDING A DOLLAR OR A THOUSAND !

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Recommend Dealer
No
Employees Worked With
November 11, 2019

"Very bad experience, not recommended."

- lindabancarz

Engine light came back on,no return phone call,called 3or 4 times.wanted a call back to see if they would do anything.poor service.

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Recommend Dealer
No
Employees Worked With
Other Employees : Ryan Arthurs
Nov 26, 2019 -

Capital GMC Buick responded

Hello Linda, Thank you for taking the time to let us know about this. We take our customer service very seriously and would love the opportunity to discuss this further. We have been unable to reach you so if you can contact our management team at your earliest convenience that would be great. Kind Regards, -Brittany

August 27, 2019

"Great Experience!"

- Joanie

All of the staff at Capital GMC Buick were were very friendly and helpful when I took my vehicle in to be serviced. It was a very pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
Wendy Smereka
August 19, 2019

"Excellent service "

- Jocelyn

Cole was extremely friendly and talkative when I brought my Trax in. He always has a smile on his face, it’s so nice to see from young ones these days!

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Recommend Dealer
Yes
Employees Worked With
Cole Royer
August 15, 2019

"Excellent!"

- hwheels

Tracey Millikin from accounting was very kind and helpful about vehicle services eg. oil changes. Great customer service goes along way these days and I appreciated her help and friendly smile!! Thank you.

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Recommend Dealer
Yes
Employees Worked With
Tracey Millikin
August 01, 2019

"photography"

- paige

jack is such an amazing photographer and he is very very helpful. i would highly recommend this place to anyone! thank you very much for the great job!

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Recommend Dealer
Yes
Employees Worked With
jack helmhold
Aug 15, 2019 -

Capital GMC Buick responded

Hey Paige, Thank you so much for the review, we really appreciate it. It was our pleasure to serve you. Until next time, Happy Driving! -Brittany

June 08, 2019

"Warranty "

- Troy

I came there few months ago regarding warranty work and I had a lot of questions regarding my truck warranty and mau was patient and made it simple to understand what was covered in that extended warranty. They worked with me on a good overall pricing too and the coverage was more than I expected. Really happy and would recommend!!!

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Recommend Dealer
Yes
Employees Worked With
Jul 04, 2019 -

Capital GMC Buick responded

Hey Troy, Thank you for the review, we truly appreciate it. We are thrilled to hear the team made your service experience positively memorable. We look forward to serving you again. Happy Driving! -Brittany

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