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CMP Chevrolet Cadillac Buick GMC - Service Centre

3.9

52 Lifetime Service Reviews

1313 36 St NE, Calgary, Alberta T2A 6P9

52 Reviews of CMP Chevrolet Cadillac Buick GMC - Service Centre

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November 11, 2019

"No words can explain the problems i had when the truck i..."

- Stampsone

No words can explain the problems i had when the truck i bought had some issues and CMP basically wiped their hands of me once they got their money.Service dept is no better infact worse

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Recommend Dealer
No
Employees Worked With
Nov 25, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Hello. Thank you for the review. I am having trouble finding you in our system under the name provided. Please call me directly so we can resolve these issues for you. Sincerely, Chris Quinton, New Vehicle Sales Manager.

September 30, 2019

"Doug is a very knowledgeable service provider. Always..."

- Nightsofneep

Doug is a very knowledgeable service provider. Always goes above and beyond what's necessary. That's why I always take my vehicle's to get fixed at CMP autobody. He actually cares about you and your vehicle.

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Recommend Dealer
Yes
Employees Worked With
Doug Dingwall
Oct 02, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Thank you Ian, for taking the time to write this review. Doug D is very knowledgeable, hard working and dedicated to customer service. You have been a valued and longtime client of ours and we will continue to provide that level of service to you or any friends and family you might send our way. Thanks again, Doug Turn, Manager -CMP Collision Centre.

August 29, 2019

"“ THE BEST OF THE BEST”"

- Key West Homes

I have bought a lot of vehicles both personally and for my company. The last few years I have almost exclusively bought my vehicles from Cmp not because they sell better vehicles we know they’re all the same. It’s the service, the service department is outstanding. Every now and then, you feel compelled to express your gratitude. The service manager in my most recent a recent experience went above and beyond thanks Cmp. Sincerely, KEY WEST HOMES BRADD ANDERSON

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Recommend Dealer
Yes
Employees Worked With
Sep 05, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Hi Bradd, It was a pleasure working with you to help resolve the issue with your vehicle. Thank you for taking the time to leave your positive review. These reviews are great for us and our staff. Sincerely, Robert Kadlec, Service Manager.

May 13, 2019

"Excellent Service!"

- CSBC

Michael was very personable. He explained the process and services required thoroughly. Service was quick and efficient. The waiting area was also comfortable, which I appreciated while I waited for my service to be completed.

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Recommend Dealer
Yes
Employees Worked With
Michael COX
May 14, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to leave Michael a review. We appreciate your business and look forward to continuing to provide excellent service to you! Sincerely, Robert Kadlec, Service Manager.

April 27, 2019

"Appointment 830 1235 still not done "

- Truck guy

Why make appointment oil change takes 30 mins max! OMG never go back unless for warranty work. How can it take this long with an appointment! Oil changes elsewhere from now on. Is it because it was my last free one who knows!

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Recommend Dealer
No
Employees Worked With
May 03, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

We are disappointed to hear about your last service experience. Please call me directly so that I can look into what happened during your service and resolve the issues. Sincerely, Robert Kadlec, Service Manager.

March 27, 2019

"Excellent service, transmission problem"

- PmPatty2012

Service rep Dean was very efficient, kept me posted during the process, received car back sooner than expected, car repair was still under warranty which saved me huge amounts of money.

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Recommend Dealer
Yes
Employees Worked With
Dean Alsen
Apr 02, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Thank you so much for making our day! I know how much this kind of feedback means to all our staff. We appreciate your loyalty as a customer and look forward to continuing to work with you as we strive to improve. Sincerely, Robert Kadlec, Service Manager.

February 20, 2019

"Go to Rich Payter for service"

- Gmctruck

I have been to CMP and always find someone willing to go the extra mile even though some are just happy to have a job. But Rich is not like that he will keep you informed and even if it’s after hours he makes sure everything is done the right way. Drive in and look for Rich. He is my go to guy and never have issues.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Villeneuve, Matthew MacDonald
Feb 21, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Thank you! We are happy to hear Rich has delivered such great service to you. Looking forward to seeing you again and thank you for your business. Sincerely, Robert Kadlec, Service Manager.

February 15, 2019

"For service advisor rich"

- Jimwildman97

Was very good and recommend excellent to rich for caring about my truck and keeping me informed in what was going on with it through out the day while u had it

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Recommend Dealer
Yes
Employees Worked With
Rich
Feb 18, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to leave us a review. We are happy to hear you had such a great experience. See you at your next appointment. Sincerely, Robert Kadlec, Service Manager.

February 14, 2019

"They are GM but have issues some days"

- Jim no start

Below is my email I sent after waiting too many days for a simple problem. I usually don’t write to a businesses and give feedback unless it was exceptional in one direction or another.   Unfortunately my experience with CMP service depart was a tale to tell on how many things can possibly go wrong, plus how poor the communication was.  I’ve attached just a snapshot of the emails, text messages and number of calls it took to CMP, and below is a log of my events over 5 days to get my truck repaired.   Monday February 4, 2019 Truck would not start using my phone ap at 3:35am Truck would not start using key fob at 3:45am Truck would not start with key at 4am.  At this time when key was turned on it showed full voltage and when turned to start it made no noised and everything went black.  Repeated numerous times and result was same. I then used the My Chevrolet Ap and scheduled an appointment for 7:30am Tuesday February 5th. I got an email Appointment Confirmation: CMP Automotive Ltd as per attached at 5:15am on February 4th as per attached email to Robert Kadlec and cc’d smackenzie.  I replied saying “I authorize you to tow vehicle and repair also.” Then I got a second email @ 7:49am from Chris Caponero saying to contact GM Roadside Assistance as per attached email.   I called and arranged to have truck towed to CMP.  Towing company texted me and confirmed they would tow vehicle later that day and they would call me to unlock door for driver.   All of this happened Monday evening.   Tuesday February 5, 2019 No emails, no calls.   Wednesday February 6, 2019 As I had not heard anything I emailed both yourself Robert Kadlec and smackenzie @ 7:41 am but got no replies.  See attached email 2 days later than scheduled appointment, and disappointedly nothing is done. I then called CMP and talked with Crystal Cheung.  She informed me there was no record of my truck being there.  I then forwarded her the GM ROADSIDE ASSISTANCE email which had the original email for Appointment Confirmation: CMP Automotive Ltd. She then called me back to inform me they had found the truck and that a service advisor would get a hold of me shortly.  Now if you see email attached W47 text messages Rich replied and said he would keep me informed on the status of my vehicle.  This never happened once from Rich.   Next I get a text from Amanda saying truck is done but she can’t tell me what the repair was, and to contact Rich in the morning.   Thursday February 7, 2019 After numerous calls and texts I got a call from Rich around 10am telling me truck was not even in the shop and he doesn’t know why Amanda sent me a text saying otherwise. I explain all of the above to Rich and he says sorry we are busty and there is a cold snap.  I remind Rich that truck was scheduled for 7:30am Tuesday, and the only reason it is not is shop is die to CMP issues.  This has nothing to do with the cold weather or order customers should be being looked after, but me just not being looked after.    I then try to call back more times than I can count with no answer, plus text as per email mentioned above with no answers.  Next I have Lewis call Rich and yourself Roger more times than he can count to find out status on truck.    I then arrive at airport and get your shuttle driver to pick me up which was nice. On arrival you met me and tried to assure me I was appreciated and helped me take stuff from my truck to a supplied rental.  The young fellow there was outstanding!   Friday February 8, 2019 I waited till 1pm and called and was told truck was fixed.  I asked what was wrong and sat on hold for 10 minutes to get a reply that cable on starter was loose.  I appreciated the answer and that all was good. At 1:45 Rich called me to tell me the same thing. I arrived just before 4pm to pick up truck.  Dropped rental back with the nice young fellow there. Then paid for truck and it was about 4:10. Invoice clearly shows R.O. OPENED 12:33 06FEB19, then INVOICE DATE 13:13 08FEB19.   I was informed a porter would bring me my truck and to wait in drive through bay. I waited patiently, then waited some more, then some more and watch people pay for their vehicles and leave with them too many times and still had no vehicle.   Finally around 4:50 I got someone to go find what was happening as my truck was still not there.  They finally found the guy looking for my truck and after a bit they finally came to me to ask what colour my truck was.   They were looking for a black truck and mine is white.   In conclusion I got to leave at 5:15 knowing I was going to need ot put more of my time into this simple repair sending this email. Jim    

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Recommend Dealer
Yes
Employees Worked With
Rich Payter
Feb 18, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Thank you for your feedback. We do take it to heart and try to improve from it. Since your conversation with our Service Management we have already implemented some changed based on your experience in order to improve our level of service.

February 08, 2019

"Excellent service"

- Stewart

I brought my car in for service and was met by service advisor Rich Payter. Rich was very professional and listen to my concerns. I'm extremely happy and satisfied with the service and with Rich. I would definitely recommend CMP Auto and Rich to my family and friends

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Recommend Dealer
Yes
Employees Worked With
Rich Payter
Feb 12, 2019 -

CMP Chevrolet Cadillac Buick GMC responded

Stewart, thank you for taking the time to leave Rich a great review! He looks forward to working with you in the future for all your vehicle service needs. Sincerely, Robert Kadlec, Service Manager.

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