Steve Hillerud
Steve Hillerud at Wolfe GMC Buick
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Steve Hillerud

Service Advisor

Wolfe GMC Buick

18325 Stony Plain Rd NW
Edmonton, AB T5S 1C6

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4.7
134 Reviews

Steve has been in the automotive industry from high school since 2006, he has been with Western GMC for over 10 years now. He has taken many GM Certified courses to gain the knowledge he has today in the GM & Automotive world as well as had some hands on experience. He enjoys helping our customers anyway that he can.

Dealership Experience

17 yrs

Industry Experience

17 yrs, 11 mos

Languages Spoken

English English

4.7

134 Reviews

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134 Reviews of Steve Hillerud

January 19, 2024

Dealership Rating
Employee Rating

My experience with Vic was amazing. From start to finish he was very professional and made the whole experience a walk in the park. Highly recommend anyone looking for a vehicle to cont More

by jagchungh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vik Thakur , Khadijah Haddad

November 11, 2023

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Vik is friendly, and a wonderful person. From start to finish, the entire experience was 5 stars! More

by Ericka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 22, 2023

Wolfe GMC Buick responded

Thank you for the glowing review! We're delighted to hear that Vik's friendliness and wonderful personality made your entire experience 5 stars from start to finish. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. We appreciate your kind words and thank you for choosing us!

April 13, 2023

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Employee Rating

At first, there was a little confusion regarding spacers that were needed for the summer tires with rims, but that was sorted out the winter tires came off and the summer tires were installed. I had a very More

by lmb92344
Recommend Dealer
Yes

Other Employees Tagged: Renee Neudorf, Lance Gororo, Quentin Siffledeen, Rose Larracas , Megan Drier, I had the pleasure of meeting Doug the General Manager, easy to see why the team works so well together.

Apr 18, 2023

Wolfe GMC Buick responded

Thank you for Rating us so highly. It's great to hear that everything was sorted out and went smoothly. We are glad to hear that each one of our team members made your experience so outstanding. Our team appreciates your review and kind words. We hope to see you again soon!

January 30, 2023

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Staff consistently pleasant & professional; but this last encounter was very frustrating as it took "4" visits to solve a simple repair!!! First visit, I was called 2 hours after leaving my vehicle, only to More

by Chatty Cathy
Recommend Dealer
Yes

Other Employees Tagged: Renee Neudorf , Karen Nome

Jan 30, 2023

Wolfe GMC Buick responded

Thank you for your response and feedback. Please reach out to our service advisors and inquire about our Oil Change 4 Life program. We would be happy to assist you, but require some more information. Our phone number is 780-486-3334. We look forward to hearing from you.

Feb 06, 2023

Chatty Cathy responded

According to the information you have on your website....the Oil Change 4 Life program applies to "newly purchased vehicles", of which mine is not. Although my 2012 Enclave has served me well so far, I am not sure how much "Life" it has left and am unsure if this offer would apply. I shall, nonetheless contact your service department in the next few days.

January 12, 2023

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I’ve always had good, quick and efficient service with my vehicles at Wolfe GMC and traveling from Yellowknife for work and being far from home, having to rely on my vehicle makes it a huge deal. I was happy More

by DV
Recommend Dealer
Yes

Other Employees Tagged: Brett Meaden, Milly Muhammad, Rose Larracas , Megan Drier

Jan 12, 2023

Wolfe GMC Buick responded

Thanks for the 5-star review, DV! Millie and the rest of the Wolfe GMC Buick team appreciates the rating, and are glad we could provide you with a great experience at our store! We look forward to seeing you again! Enjoy the new ride!

December 13, 2022

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I took my vehicle in for a simple diagnostic and warranty job. The whole process turned out to be the service advisor constantly trying up upsell me on things that I didn’t need. It’s all just charge charge More

by topshelfbowen
Recommend Dealer
No
Dec 14, 2022

Wolfe GMC Buick responded

Our service advisors are trained to present all maintenance recommendations to our customers according to GM's requirements. The decision is up to the customer whether or not they would like to proceed with the recommended maintenance. In addition, our team apologizes for the misunderstanding of whether the old parts were wanted back or not. On the service order, both options were circled which lead to the confusion. However, when approached, our team was prompt to give the old parts back.

July 28, 2022

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Brenda is amazing! She worked so hard to help me with my request. Hats off to her and her team! More

by wayne
Recommend Dealer
Yes
Jul 29, 2022

Wolfe GMC Buick responded

Thanks for rating your experience with us so highly, Wayne. Brenda and her team work hard to make our customers' requests a reality. We are so delighted that your experience was no exception. Our team looks forward to servicing you again!

May 27, 2022

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Exceptional service department. Renee is very knowledgeable and helpful. Renee should be considered to train others in this department in affiliated dealerships. More

by Polly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Renee Neudorf , Karen Nome

May 27, 2022

Wolfe GMC Buick responded

Thank you for the awesome review, Polly. Renee is amazing at what she does and definitely takes the time to keep our customers well-informed. We will take your suggestion up to our supervising team members in efforts to increase our customer satisfaction. Our team looks forward to seeing you again.

May 17, 2022

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It was smooth and efficient service. I am sure next time will be equally good More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 18, 2022

Wolfe GMC Buick responded

Thanks for the great review, Don. The Wolfe GMC Buick team does whatever we can to deliver smooth and efficient service. We look forward to seeing you again to deliver this 5-star service.

May 09, 2022

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Great dealership, always a pleasure to work with from sales to service. Will buy my next car here for certain. Service department is great to work with, always friendly & fast, and they get my car fixed More

by Michael L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Doug Airey, Renee Neudorf

May 10, 2022

Wolfe GMC Buick responded

Thanks for the great review, Michael. Our team strives to offer the best customer experience by delivering fast and friendly service. Wolfe cares, and we are so delighted that your experience was a pleasurable one. We look forward to seeing you again!

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