Steve Hillerud
Steve Hillerud at Wolfe GMC Buick - Edmonton

Steve Hillerud | Page 2

Service Advisor

Wolfe GMC Buick - Edmonton

18325 Stony Plain Rd NW
Edmonton, AB T5S 1C6

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139 Reviews

Steve has been in the automotive industry from high school since 2006, he has been with Western GMC for over 10 years now. He has taken many GM Certified courses to gain the knowledge he has today in the GM & Automotive world as well as had some hands on experience. He enjoys helping our customers anyway that he can.

Dealership Experience

19 yrs

Industry Experience

19 yrs, 11 mos

Languages Spoken

English English

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rated

139 Reviews

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139 Reviews of Steve Hillerud

December 13, 2022

Dealership Rating
Employee Rating

I took my vehicle in for a simple diagnostic and warranty job. The whole process turned out to be the service advisor constantly trying up upsell me on things that I didn’t need. It’s all just charge charge More

by topshelfbowen
Recommend Dealer
No
Dec 14, 2022

Wolfe GMC Buick - Edmonton responded

Our service advisors are trained to present all maintenance recommendations to our customers according to GM's requirements. The decision is up to the customer whether or not they would like to proceed with the recommended maintenance. In addition, our team apologizes for the misunderstanding of whether the old parts were wanted back or not. On the service order, both options were circled which lead to the confusion. However, when approached, our team was prompt to give the old parts back.

July 28, 2022

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Employee Rating

Brenda is amazing! She worked so hard to help me with my request. Hats off to her and her team! More

by wayne
Recommend Dealer
Yes
Jul 29, 2022

Wolfe GMC Buick - Edmonton responded

Thanks for rating your experience with us so highly, Wayne. Brenda and her team work hard to make our customers' requests a reality. We are so delighted that your experience was no exception. Our team looks forward to servicing you again!

May 27, 2022

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Exceptional service department. Renee is very knowledgeable and helpful. Renee should be considered to train others in this department in affiliated dealerships. More

by Polly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Renee Neudorf , Karen Nome

May 27, 2022

Wolfe GMC Buick - Edmonton responded

Thank you for the awesome review, Polly. Renee is amazing at what she does and definitely takes the time to keep our customers well-informed. We will take your suggestion up to our supervising team members in efforts to increase our customer satisfaction. Our team looks forward to seeing you again.

May 17, 2022

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It was smooth and efficient service. I am sure next time will be equally good More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2022

Wolfe GMC Buick - Edmonton responded

Thanks for the great review, Don. The Wolfe GMC Buick team does whatever we can to deliver smooth and efficient service. We look forward to seeing you again to deliver this 5-star service.

May 10, 2022

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Great dealership, always a pleasure to work with from sales to service. Will buy my next car here for certain. Service department is great to work with, always friendly & fast, and they get my car fixed More

by Michael L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Airey, Renee Neudorf

May 10, 2022

Wolfe GMC Buick - Edmonton responded

Thanks for the great review, Michael. Our team strives to offer the best customer experience by delivering fast and friendly service. Wolfe cares, and we are so delighted that your experience was a pleasurable one. We look forward to seeing you again!

May 03, 2022

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The service department is doing great job! I would recommend this service dealership to others! Just continue the nice work! More

by Hermie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2022

Wolfe GMC Buick - Edmonton responded

Thanks for the positive review, Hermie! Our service teams believes in quality work and customer service, and strives to achieve this with every service order. We are so pleased that your experience was a great one!

May 01, 2022

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Employee Rating

Great service, friendly, informative, answered questions, neat personal, comfortable waiting area, wi-fi service while waiting More

by mariont5533
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2022

Wolfe GMC Buick - Edmonton responded

Thank you for taking the time to leave us a review. We are delighted that you took advantage of our Wi-Fi and enjoyed the comfort of our waiting area. Our team believes in great customer service and will always do our best to be as informative and friendly as possible. We look forward to seeing you again!

April 28, 2022

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Employee Rating

No masks were worn! I believe that any business should wear masks…I do for your protection and staff should for my protection! My appointment was for just a recall…end More

by jjanow
Recommend Dealer
No
Apr 29, 2022

Wolfe GMC Buick - Edmonton responded

Thank you for reaching out to us. At Wolfe GMC Buick, we are compliant with all COVID-19 protocols outlined by Alberta Health Services and the City of Edmonton. If requested by our customers, our team will gladly put on a mask. The OnStar app is unable to provide visual or physical inspections on parts that are not equipped with sensors. These type of inspections require visual checks for certain fluids or physical manipulation of parts to properly diagnose servicing.

April 25, 2022

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Employee Rating

Very good service. Sent a video of exactly what needed to be done and let me know exactly what it would cost. More

by Jamie_mcpherson00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Karen Nome

Apr 25, 2022

Wolfe GMC Buick - Edmonton responded

Thanks for the 5-star review, Jamie. Our team does what we can to make the experience that much better for our customers. We are so glad you appreciated our service. We look forward to seeing you again!

April 19, 2022

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Employee Rating

They are friendly, professional and thourough and give incredible customer service every time we take our Buick envision to be serviced ! There are never any surprises as they communicate well! More

by Lloyd and Jane Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Airey, Dean Anderson, Chantelle Kelly, Renee Neudorf , Shawn Green, Karen Nome

Apr 19, 2022

Wolfe GMC Buick - Edmonton responded

Thank you for taking the time to leave us a review. Our service team takes extreme care of all vehicles our customers bring in, and will always deliver superb customer service. We are so delighted that your experience with us was an incredible one. We look forward to seeing you again!

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