My second Denali from Western GMC and I am sure I will be back again. Purchasing a new vehicle is very easy and handled so well when dealing with Aaron and Chantal, hence the reason I have returned for another truck. Renee in service has always made my service visits enjoyable and although I have only dealt with her boss (Don I believe) once he was very professional.
"Great service by the department but hard to deal with steve "
I came in for some warranty work and when I was explaining the situation in detail to steve he seemed very smug like I didn’t know what I was talking about. I have had a few other fiends that visited this dealer with good reviews except for fir steve. Overall the experience was good from the dealer.
"Well done ! "
The service manager Don was extremely helpful by being fully involved in the process with gm and figuring out a solution to my problem. I faced a major repair just after the warranty period expired on my 2500 duramax. Don and gm stood behind their product and stepped up significantly, covering a majority of the bill. Gm and western Gmc have exceeded my expectations in customer service. I will be looking to purchase other gm products at western knowing that should an anomaly occur outside of a warranty period the unique circumstances will be considered.
"My service experience "
- Great service
Renee Neudorf was very helpful with my 2010 equinox she has service my car for years she is always knows how to take care of me and my car great service and thank you western g m c for having a great person in the front that why I always go there for service and manager don fricker is great also
- The Andersons
When we were dealing on our new truck our salesman James Mancini was by far the best salesman we could of asked for. He went out of his way to make sure that we got the absolute best deal and that we were 110% satisfied with our purchase. Don, the service manager, was great to answer all our questions we had about our new truck and Ashley made all the finance and paperwork smooth and hassle free. Definitely will go back!
Other Employees Tagged:
James Mancini ,
"Everyone I communicated with was very professional."
Friendly and professional.
Knowledgeable. Don Fricker went out of his way to accomodate my needs.
Ashley Brewer expalined all the finances to me thoroughly.
Shananne Foran helped me to get the best deal and set up my vehicle and explained everything in a way I could understand. I am recommending these people to a friend who is looking for a new vehicle.
Other Employees Tagged:
"Overhaul very good experience in the end"
- Nick boily
Buying the right truck is not easy , but when you are dealing at western GMC , life gets a little easier . They take the time to help you make the right decision and its appreciated.
Thanks guys , looking foward to buying from you again and again !!
"Absolutely Phenomenal Experience for years!"
I've been a Western customer since 2012. Absolutely phenomenal experiences every time. I've been in 15 odd times; oil changes, new accessories, everything. Truly a top dealership. I absolutely recommend Western! Thanks very much for the excellent service Doug and team!
"Buying and Service experience. "
- Larry Snow
I have been buying vehicles from Western GM since 2005. I just purchased a 5th vehicle. I have always had success with every vehicle, no major mechanical with any. Any minor issues or recalls were promptly addressed by their exceptional Service department as soon as I called in. All of my children also know that Western GM is the ideal place to buy vehicles. They along with me refer people to shop their faithfully. Recently I bought a new truck and I decided to price around to make sure that I was getting a good deal at comparable pricing. Niels Jensen and the rest of the management team totally looked after pricing and worked with me to help me pick the options available to dress up my truck even more. I can't express enough how happy I am dealing there. I would totally recommend this dealership and its expert people.
"Repair (replace) rear suspension compressor and sensor."
I am always pleased with the reception and service I receive at western GMC Buick. excellent people right from the service adviser (Cindy Smith) to the service manager ( Don Fricker ). the best dealership I have ever dealt with.