My Enclave had a power steering failure, and I was told it was a recall issue. Long story short, my car spent over a month at Westwind/Davis waiting for parts and repairs. I was promised that someone would call with status updates and that never happened. During that time, my phone calls and messages asking for an update were never returned. I would drive down there in the vehicle they eventually loaned me to check on the progress. I got my car back for a few weeks and the same problem happened again, yesterday. I am very frustrated with the length of time and poor workmanship or parts. I am not sure whether it's the garage or the manufacturer's problem right now.
The first time the power steering blew, I was in Fort Macleod and had to have my car towed. I was charged almost $500 for just the parts and repair and I still don't know if that will be refunded back to me.
I am not a happy customer and up until this point I have always owned a Chev/GMC vehicle. These recent events are making me question my loyalty to this brand...
I finally got my car back after another week in the garage, I did sit down with the owner and he explained the problem and why it happened three times. He apologized for the length of time it took to fix and the lack of communication, which they are working on. Interestingly, I went to their website and found they had a live chat capability. So within in minute or so I was chatting with someone about my problem. I got the phone number for some customer care people in Ontario. I think more resources should be put into answering and returning phone calls, than chat. Most people just want to talk to a real person. I am glad that the issue is resolved and I appreciate that they listened and understood my frustration with the whole incident. Thank you Tim Davis for taking the time to help me out!