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To date I have had 5 Acura's 4 from Acura Erin Mills. I... - cecilenrobinson
To date I have had 5 Acura's 4 from Acura Erin Mills. I have had the pleasure of working with Alan all these years and am extremely impressed with the quality of service he has provided. Excellent 100% of the time.
Buying my RDX was the most enjoyable buy of a vehicle... - Debbie F.
Buying my RDX was the most enjoyable buy of a vehicle that I have ever had. Not only is the car amazing, Oakville Acura made the experience seamless with absolutely no stress.
I highly recommend this location. The sales manager and all staff are to be commended on their excellence.. in
The sales and service here are excellent. I have recently... - rpittendreigh
The sales and service here are excellent. I have recently purchased my 3rd Acura here. Ryan and Monica in sales are both very knowledgeable, understanding and a total pleasure to deal with.
I have dealt with Nathan, the service manager for several years, he has always been courteous and great to deal with.
The sales and service are well above any past experiences at other dealerships.
Last week I had service on my wife's and my vehicle, Adam was my service advisor and like the rest of the team, fantastic to work with.
Both our vehicles were ready on time, work explained in advance, no surprises on the bill and both cars washed.
Always a friendly smile and hello from other staff.
Very professional and caring dealership.
Acura of Hamilton Service department once again has done... - Shelly
Acura of Hamilton Service department once again has done an over the top job with our vehicle, a big thank you to the service manager Chris Bolton for getting us in quickly, Adam Groot for quickly getting the parts in. as we were only in town for a short time and to Mike Cowen in my opinion one of the Brest mechanics around! Thank you so very much !!!
David L was extremely helpful. I purchased an TLX from... - Brittclaire2013
David L was extremely helpful. I purchased an TLX from him, and I love 3 hours away. He arranged so that the vehicle would be ready for my to take the same day if I decided to buy it. He was knowledgeable, friendly and willing to help make a deal. I had an excellent experience at Sherway Acura and I would return.
The pre-owned sales manager, Ali Naqvi, let us down.We... - stevenhause
The pre-owned sales manager, Ali Naqvi, let us down.
We called him two days after we received our Acura RDX from him - telling him that we had an error message on our infotainment centre. Basically it would no longer play music.
We bought an Acura certified pre-owned RDX Elite 2019 with only 22,000km. Clean car fax. One owner. He asked if it was doing it still and we said no so he said to just monitor it and let him know if it happens again. He said that he had spoken to his technicians and they didn’t give him any advice.
We searched the Internet and apparently there was a Service Bulletin for the infotainment centre that should’ve been performed earlier this year that FIXES THIS EXACT PROBLEM!!!
We took our car to another Acura dealer and their service people looked after us tremendously. They immediately knew what the problem was and they had the parts for the service bulletin. They were able to complete it while we waited.
Warning to people buying Acura RDX 2019 cars 2020 and 2021 to make sure that the service bulletin for the infotainment centre is completed before picking up the car.
And get them to update the GPS while their at it.
Horrible customer service. We took our 2019 acura rdx to... - Balkaran01
Horrible customer service. We took our 2019 acura rdx to the dealership at least 5-6 times and the problem we were facing with the infotainment system was never fixed. We spoke over the phone with the general manager who just took as an absolute joke. Completely unacceptable behaviour from this dealership. We were forced to continue to drive a problematic vehicle and continue to give the monthly payments without the problem being resolved. We are no experiencing problems with the parking sensors as well. The infotainment shuts off randomly and it is getting very frustrating.
I recently brought my Acura TLX 2021. Zak did a great... - N.D
I recently brought my Acura TLX 2021. Zak did a great job, got some great offer. Still keeping it touch with him if anything and helps me out ASAP.
A+ for Zak
lack of customer service - auto2020
To be fair, the vehicles are fine... but when it comes to service with this dealership, you may want to lower your expectation. It is mission impossible to speak to anyone from service department over the phone. Whether you leave a voice message for service manager or coordinator, they don't call you back - they are quite consistent doing so. They dont' call you when ordered part arrives even if they said so. People from parts department are friendly. Also be warned of shuttle bus service, if you live near by, you might just consider walk.
This dealership is located in a very well convenient location, but unfortunately most staffs look not motivated and lack of energy to service customers.
Had my new Acura RDX towed to Pickering Acura this... - Brian M
Had my new Acura RDX towed to Pickering Acura this morning after having electrical issues. Had excellent service and they had the car back to me by 2:15 with the electrical issues repaired. This was even a Saturday and I didn’t purchase my vehicle from them. Everything covered by warranty and great updates from Arash. Couldn’t ask for better service.
Tommy Wong your the best! Big thank you for all your... - Hong
Tommy Wong your the best! Big thank you for all your extraordinary service that giving me my lovely car. I will for sure come back for my next and next. If anyone wanna get an used car, don’t waste your time, Tommy will be your trustworthy first choice!
July 2/20 car was 15th in the queue for warranty work,... - FmrFan
July 2/20 car was 15th in the queue for warranty work, July 24th car surprisingly no longer qualifies. Not trustworthy, no explanation, stay away!!!!
Great service - jvanderzyde
Always straight forward and honest. I have had these guys service my vehicles for over 10 years, and they always try to do a good honest job.
Have nothing but good things to say about our experience... - dlfedak64
Have nothing but good things to say about our experience buying a used vehicle at Performance Acura. Sales Manager Stacey Ames was a treat to work with, as was our Sales Person Joe Balsom. Both were friendly, knowledgeable and answered all our questions. The vehicle was as described - even its minor flaws were brought to our attention. When there was a question about the oil life (after we had brought the car home), Stacey covered the cost of the oil change. On pick-up day, I even received a bouquet of flowers for Mother's Day - along with my 2014 Mustang GT convertible! I would recommend this dealership based on our experience.
Alicja Vigna Is one of the Best Sales Person at the... - mi6biohaz
Alicja Vigna Is one of the Best Sales Person at the Dealership. I wouldn't buy from any one else but her. I visited multiple Acura Dealerships, Sherway, Policaro just to name some. Everyone wanted more money for the 2022 MDX. But when I visited this dealership spoke with Alicja Vigna. She gave me the price with all the options I wanted and the Financing rate. Saved $11 by weekly and 1% on financing. Twice I asked her you sure about the numbers and she ran them again. Came back with same numbers, signed the Papers. Amazing person to deal with and my wife's Next SUV is going to be from her also.
Great Experience - Jim Cambridge
Best experience buying a new vehicle. Brandon Shatkosky, my salesperson, was very professional, helpful and explained the operation of my new 2020 MDX very well. The car is amazing and is very
intuitive on how all of the cockpit controls are laid out. Jim Cambridge
It is with great pleasure to write this review about my... - Robert
It is with great pleasure to write this review about my recent experience with Sterne Acura. I was dealing with Alex for the entirety of my car search, from finding the right car to the final purchase. All correspondence was extremely knowledgeable, time sensitive, and specific to my needs. Working with Alex was like having a personal realtor but for a car purchase. I was looking into the potential of buying a new Acura and within a week, from what Alex learned about my specifications, he found the perfect car for me.
Taking the time to come on here and write a review is the least I could do. Negotiations were seamless and comfortable, I feel like I could not have received a better price elsewhere. There was no feelings of 'did I pay the right price?", or "could I have gotten a better deal?".
As soon as Alex heard about my now new car, he contacted me right away and told me what had just come in to the dealership. Nothing but 5 stars for this dealership and service