Good overall experience - Anonymous
Purchased a preowned vehicle. Had a great experience with Dave Perry. He was knowledgeable and professional throughout the process. He was very polite and personable for a car sales person. Was able to negotiate a fair price, but wouldn't budge on any extras. The sales manager (Omar) initially came off hard-nosed and standoffish, but I guess he was playing the role for his job. He was more courteous in the end and was able to make a fair deal.
Great experience - Jennifer23
Looking to buy my first car, I went into Acura of North Toronto since finding a fairly used Acura TLX online. Price was unbeatable. I went in and asked the receptionist if someone could help me and she introduced me to Andrei. Andrei sat down with me and went over the features of the vehicle, we negotiated a price, and not long after, it was mine! Andrei was very kind, helpful, and super patient. He was very honest when he didn’t know the answer to any of my questions...nonetheless was still very knowledgable. I had a very smooth experience and highly recommend this location! I had been in contact with Andrei throughout the week via email as I only picked up the vehicle a few days after first visiting this dealer. He always responded promptly and made me feel comfortable. No doubts or regrets!!! Thank you Acura of North Toronto and thank you Andrei!!!
A Great Car Buying Experience - Ken L
Our first car purchased from Performance Acura . Samantha, our Sales Rep was very knowledgable and helpful. The purchase price was the best in the Province and the manager, Kem ensured our experience was a great one. We love the car and are very satisifed with the purchase and our trade-in allowance. A great experience.
Thank you....... Mir. - Carguy
Awesome Dealership great people with great product. I just bought a 2016 MDX, Tech Matt Hopkins was very friendly and cooperative in going over the deal and also would like to thank Kelvin financial service Manager.
Andrew Chen Markham Acura - Mani
Andrew has been extremely helpful over the past 10 years. I have leased 2 vehicles and have recommended him to many friends for his outstanding service. Every time I go to Markham Acura , he always greets me with a smiling face and is more than willing to spend time answering any questions I have. He always explains the specifications of the vehicle thoroughly and is very knowledgeable. Even after I’ve purchased the vehicle, he is more than happy to answer my questions and encourages me to come into the store if I need anything. I would recommend Andrew to everyone!
Subramaniam Murugesu (Mani)
A Wonderful Experience - Colli3girl
We had a super experience buying our new vehicle at Schlueter Acura! John Edwards was our wonderful salesman and made buying our new Acura RDX a spec easy, and enjoyable. He was very knowledgeable and took the time to ensure that we understood how our new.navigation system worked and how to work all other functions in our loaded a spec. I confidently left the dealership able to “play” in my new car and just enjoy all it had to offer. The dealership also has a very friendly staff as well as a comfortable waiting room (beside a completely decked out kitchenette full of tefreshments) and a great parts and service area. I love my new car and highly recommend this dealership AND the new, totally revamped, 2019 Acura RDX.
Excellent Service - Anu
We recently leased Acura 2019 from Erin Mills Acura, they provided excellent services, prompt response, competitive and great price given by Sonamjeet Singh who helped us.
My RDX 2019 - NSOUSA
Recently i updated from TLX Tech to RDX T and must say, quick and superb customer service execution by Rob Scaglione, he follows up negotiates, explains technical side clear and clean, many thanks to Acura Oakville and to Rob S for all the services. Until the next one!! NS.
Paul in service is brutal - BarryZ
I’ve purchase 3 vehicles over the years at Barrie Acura, I’ve recently had to speak to Paul in service on two occasions. This first time I gave him a pass, we can all have a bad day. I should’ve gone with my gut, my second encounter was the same as the first. His disrespectful tone and his everyone’s an idiot attitude are a disgrace for Barrie Acura.
Buying a new car - greg123
I found Ken courteous knowledgeable,and ready for any questions I gave him.
Absolutely no complaints.I would definitely consider buying with him in the future and recommending him to friends
poorly run - DKC
I called to order a set of winter wheels and tires for my wife's 2019 RDX, they gave me 2 options but only had the 1 in stock, which was fine. they quoted $1900+_ approx. for the set they had in stock. I asked to pick them up later that day (Friday November 9) was pushed from parts to service (annoying but not a big deal, they were not installing on the car) they didn't call back as promised to confirm they were ready for pickup Friday or Saturday. My wife called a couple of times on Monday but could only get voicemail, so I called got someone in service, now they don't have them in stock but will later that day again annoying but ok, now they want $200 more then Friday go back and forth a few times with no luck give up on them, call Maple Acura they do it a complete set for $1,700+_ and have them in stock. will now move the service for the 2 MDX (2007 and 2014) to maple as well as all service for the 2019 RDX.
Service Department - Janet P Bigras
Had driver side wiper arm replaced last year. Went in last week to get passenger side replaced. They replaced a perfectly good driver side wiper arm again and left the rusted out one on the passenger side. I was pre-occupied and in a hurry so I didn't check the repair before I left. I assumed they had done their job. When I got home I realized the mistake and called them. They told me they would fix it at no charge to me. When I got there, one gentleman in the service department again said no charge and when it was done, they charged me $37.00. Total BS! I made a mistake but they did too! Who the xxxx replaces a totally good driver side wiper arm and leaves a rusted out passenger side!!! Do your job and do it honestly!!! Won't go there again!!!
Update: The Service Manager called me at home to apologise for this incident. There was some misunderstanding on the part of an employee but it has been resolved to my satisfaction. Due to the effort to contact me and the resolution offered to me, I will not hesitate to deal with Camco Acura in the future. Thank you!
HORRIBLE CUSTOMER SERVICE. DONT BUY OR SERVICE HERE. - Disatisfied Customer
This dealership has the worst customer service. My brand new vehicle has been in service 4 times in 4 weeks and I am being told that it's in my mind! Owner and staff are rude. Was told they don't have teh computer "fix" yet but it should be done soon. Seriously! So in the meantime if my car continues to have issues as it has had, and I am injured or I injure someone what happens then? My neighbor bought a brand new vehicle here also and it burnt on fire yesterday! Do not buy 2019 RDX's. They are HORRIBLE vehicles and not safe.
Would never recommend anyone purchase or service a vehicle here!
Very good experience - Constantin
Purchased an used Acura TLX and got a good deal thanks to William Miao, Sales Rep. Very friendly and proffessinal. I will recommend this dealership.
Horrible Service & Experience - KingB34
This has to be the worst experience ever in regards to purchasing a used car. The salesmen and service advisors seem to not care what so ever about the customers at all. When I initially looked at the car I purchased, one of the headlights was not working. As stated by the sales person, it would be fixed as apart of the safety. Fast forward to the date of pickup, the headlight was not fixed and the exterior of the car was not detailed as promised by the sales person. After questioning how the car had passed safety with a unfunctioning headlight, the mechanic claimed to missed that part. After coming to the conclusion the headlight would be fixed at their expense, I was told I would be notified as soon as they receive the part. It is now two weeks later I have not heard back from the service manager or sales person who said they would be in contact with me when the part arrives. I then took it upon myself to give them a call and see what the status of the part was. They had told me that the part has been at the dealership for about a week and they were waiting for me to give them my next available date. After hearing this I was very frustrated seeing how I would’ve never known the part had arrived without giving them a call. We then agreed on a date for the replacement and the service manager told me “Upon arrival ask for me & I will personally take care of it”. The day of replacement has now come, and I arrive at the service reception desk. After speaking to the receptionist about my appointment, he has no clue what I’m talking about and states the part is not even in stock. To my understanding there is a communication problem throughout the dealership. The service manager did not notify anyone that I was scheduled for today and was not even there to meet me as he said he would be. After going back and forth between the service advisors, general manager and sales manager I was told the headlight would be replaced within the next hour. After waiting 4 hours in the service department, my headlight was finally replaced. After this experience I would never buy another car from Policaro Acura, or any dealership that associates with The Policaro Group. The whole situation has left me very disappointed and frustrated, and I do not recommend anyone give their business to this dealership.