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Good overall experience - Anonymous
Purchased a preowned vehicle. Had a great experience with Dave Perry. He was knowledgeable and professional throughout the process. He was very polite and personable for a car sales person. Was able to negotiate a fair price, but wouldn't budge on any extras. The sales manager (Omar) initially came off hard-nosed and standoffish, but I guess he was playing the role for his job. He was more courteous in the end and was able to make a fair deal.
I was given a Brand new 2915 TLX with an after market Radiat - Chander
Bad experience in dealing with the General Manager. Returned the car after 4 Year lease. Called Honda Customer Service. No response.. will consider legal action . Service Manager was good
A Great Car Buying Experience - Ken L
Our first car purchased from Performance Acura . Samantha, our Sales Rep was very knowledgable and helpful. The purchase price was the best in the Province and the manager, Kem ensured our experience was a great one. We love the car and are very satisifed with the purchase and our trade-in allowance. A great experience.
Exceptional in every way! - Acura Happy
I just bought my second vehicle at Sterne, their commitment to excellence and serving their customer is rare and most welcome. Thank you to Michael Buttery and Steve Jones and the entire team at Sterne. I have been dealing with Sterne for 12 years and have always received exceptional service.
Catherine, Newmarket Ontario
Andrew Chen Markham Acura - Mani
Andrew has been extremely helpful over the past 10 years. I have leased 2 vehicles and have recommended him to many friends for his outstanding service. Every time I go to Markham Acura , he always greets me with a smiling face and is more than willing to spend time answering any questions I have. He always explains the specifications of the vehicle thoroughly and is very knowledgeable. Even after I’ve purchased the vehicle, he is more than happy to answer my questions and encourages me to come into the store if I need anything. I would recommend Andrew to everyone!
Subramaniam Murugesu (Mani)
Lorrie Pitoscia is AMAZING! - J
Purchased a 2019 RDX from Lorrie last week and she was absolutely amazing! She was lovely and completely honest about anything we asked! Worked with us to get us a great price and her overall customer service is the best I have experienced at a dealership!
When we picked up the vehicle Lorrie spent ~1 hour with us walking us through all the buttons and settings of the car which was extremely helpful...this was despite her fighting off what seemed like a horrible cold!
Excellent service and would highly recommend Lorrie!
Service - Gurdeep
I have taken my MDX for my brother to few places for knocking noise. No other dealer able to duplicate the noise ( dealership words). I have take his vehicle to Erin Mills Acura, without an appointment they managed to give me loaner vehicle and diagnosed the problem and took care of it as part of good will after talking to Acura. Now I have taken my wife's RDX and my father in law's 2006 MDX and they have added all our Acura's to their loyalty program. Kudos to service team espically to Harry.
A Wonderful Experience - Colli3girl
We had a super experience buying our new vehicle at Schlueter Acura! John Edwards was our wonderful salesman and made buying our new Acura RDX a spec easy, and enjoyable. He was very knowledgeable and took the time to ensure that we understood how our new.navigation system worked and how to work all other functions in our loaded a spec. I confidently left the dealership able to “play” in my new car and just enjoy all it had to offer. The dealership also has a very friendly staff as well as a comfortable waiting room (beside a completely decked out kitchenette full of tefreshments) and a great parts and service area. I love my new car and highly recommend this dealership AND the new, totally revamped, 2019 Acura RDX.
Perfect Service from Nat and Paul - Larry
I now have two Acura vehicles - an RDX and a TLX. They both have been running very well, and my services with the Barrie Acura dealership has worked very well for me. I treat them right, and they treat me the same way. Very happy, and would recommend them at any time.
Buying a new car - greg123
I found Ken courteous knowledgeable,and ready for any questions I gave him.
Absolutely no complaints.I would definitely consider buying with him in the future and recommending him to friends
poorly run - DKC
I called to order a set of winter wheels and tires for my wife's 2019 RDX, they gave me 2 options but only had the 1 in stock, which was fine. they quoted $1900+_ approx. for the set they had in stock. I asked to pick them up later that day (Friday November 9) was pushed from parts to service (annoying but not a big deal, they were not installing on the car) they didn't call back as promised to confirm they were ready for pickup Friday or Saturday. My wife called a couple of times on Monday but could only get voicemail, so I called got someone in service, now they don't have them in stock but will later that day again annoying but ok, now they want $200 more then Friday go back and forth a few times with no luck give up on them, call Maple Acura they do it a complete set for $1,700+_ and have them in stock. will now move the service for the 2 MDX (2007 and 2014) to maple as well as all service for the 2019 RDX.
Terrible Service - 2013HondaAccord
The general manager of Camco Acura, William Chu, blatantly and adamantly denies responsibility for an issue regarding my vehicle. Upon purchase of the vehicle it had reoccurring rear brake problems and was in the shop many times for it. Upon taking the vehicle to another certified repair facility it was determined that the rear calipers are seized and advised me to follow up with Camco Acura thinking that they are a reputable dealership and would not want to damage the Acura nor the Alpha Auto Group reputation. I would like to commend both the Service Manager, Orly and the Service Advisor, James, as both have attempted to work with the General Manager to come to an arrangement. The service adviser told me on many occasions that he believes this repair should be paid for by Camco, William Chu refused. Mr.Chu told me had full confidence in his service team would not let this leave the shop on purchase with this issue. I find it suspect that one minute he has full faith in his service team, yet the next when advised by them that this is something the dealership should pay for he refuses. I approached Mr.Chu with the service advisor to have a discussion about this matter, and he was rude and disrespectful, he did not listen to any of my points or take into account any of the evidence presented to him. I believe that this was largely due to the fact that I am only 20 years of age and he believed he could bully me. His solution was to offer the parts at discount, which still resulted in a $800 bill. I found this extremely insulting. I would strongly suggest that you take your business to Gatineau/Casino Acura for your next purchase. I would like to advice Mr.Chu that a complaint will be made to Alpha Auto Group, OMVIC, and that this review will be posted on all forms of review medium.
HORRIBLE CUSTOMER SERVICE. DONT BUY OR SERVICE HERE. - Disatisfied Customer
This dealership has the worst customer service. My brand new vehicle has been in service 4 times in 4 weeks and I am being told that it's in my mind! Owner and staff are rude. Was told they don't have teh computer "fix" yet but it should be done soon. Seriously! So in the meantime if my car continues to have issues as it has had, and I am injured or I injure someone what happens then? My neighbor bought a brand new vehicle here also and it burnt on fire yesterday! Do not buy 2019 RDX's. They are HORRIBLE vehicles and not safe.
Would never recommend anyone purchase or service a vehicle here!
Very good experience - Constantin
Purchased an used Acura TLX and got a good deal thanks to William Miao, Sales Rep. Very friendly and proffessinal. I will recommend this dealership.
Horrible Service & Experience - KingB34
This has to be the worst experience ever in regards to purchasing a used car. The salesmen and service advisors seem to not care what so ever about the customers at all. When I initially looked at the car I purchased, one of the headlights was not working. As stated by the sales person, it would be fixed as apart of the safety. Fast forward to the date of pickup, the headlight was not fixed and the exterior of the car was not detailed as promised by the sales person. After questioning how the car had passed safety with a unfunctioning headlight, the mechanic claimed to missed that part. After coming to the conclusion the headlight would be fixed at their expense, I was told I would be notified as soon as they receive the part. It is now two weeks later I have not heard back from the service manager or sales person who said they would be in contact with me when the part arrives. I then took it upon myself to give them a call and see what the status of the part was. They had told me that the part has been at the dealership for about a week and they were waiting for me to give them my next available date. After hearing this I was very frustrated seeing how I would’ve never known the part had arrived without giving them a call. We then agreed on a date for the replacement and the service manager told me “Upon arrival ask for me & I will personally take care of it”. The day of replacement has now come, and I arrive at the service reception desk. After speaking to the receptionist about my appointment, he has no clue what I’m talking about and states the part is not even in stock. To my understanding there is a communication problem throughout the dealership. The service manager did not notify anyone that I was scheduled for today and was not even there to meet me as he said he would be. After going back and forth between the service advisors, general manager and sales manager I was told the headlight would be replaced within the next hour. After waiting 4 hours in the service department, my headlight was finally replaced. After this experience I would never buy another car from Policaro Acura, or any dealership that associates with The Policaro Group. The whole situation has left me very disappointed and frustrated, and I do not recommend anyone give their business to this dealership.