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Good overall experience - Anonymous
Purchased a preowned vehicle. Had a great experience with Dave Perry. He was knowledgeable and professional throughout the process. He was very polite and personable for a car sales person. Was able to negotiate a fair price, but wouldn't budge on any extras. The sales manager (Omar) initially came off hard-nosed and standoffish, but I guess he was playing the role for his job. He was more courteous in the end and was able to make a fair deal.
I was given a Brand new 2915 TLX with an after market Radiat - Chander
Bad experience in dealing with the General Manager. Returned the car after 4 Year lease. Called Honda Customer Service. No response.. will consider legal action . Service Manager was good
A Great Car Buying Experience - Ken L
Our first car purchased from Performance Acura . Samantha, our Sales Rep was very knowledgable and helpful. The purchase price was the best in the Province and the manager, Kem ensured our experience was a great one. We love the car and are very satisifed with the purchase and our trade-in allowance. A great experience.
Exceptional in every way! - Acura Happy
I just bought my second vehicle at Sterne, their commitment to excellence and serving their customer is rare and most welcome. Thank you to Michael Buttery and Steve Jones and the entire team at Sterne. I have been dealing with Sterne for 12 years and have always received exceptional service.
Catherine, Newmarket Ontario
Car sale - HappyEric
I recently bought an Acura TLI elite from Rob. He found us the exact car we were looking for at a great price. We were so impressed with Rob who was reliable, very friendly & extremely knowledgeable about all the products. He was thorough & very attentive & spent a lot of time showing us all the features of the car & especially the electronics & then set it up for our personal needs. He has a very professional attitude & knowledge way beyond his years & if you are thinking of buying a car Oakville Acura is the place & Rob is most definitely the man to see.
Eric Bentzen Bilkvist. & Jenny Mackay
PROFESSIONAL AND TRUSTWORTHY - Ya Ya
In 2010 I bought three new Acuras from Downtown Acura, one for myself and two for daughters. I met their service manager Steve Fleming whom I was immensely impressed with. Soon thereafter Steve moved to Markham Acura. Every time I need the most insignificant service or job done to my Acura, I travel one hour each way to consult with Steve. My daughters also find Steve direct, honest and extremely trustworthy. He is a very nice man! My daughters travel even further to ensure that their cars are taken care of by Steve. Honestly, I would buy Acuras for the rest of my life if I could be assured that Steve would always be available to help out. Highly, highly recommended!!
A Wonderful Experience - Colli3girl
We had a super experience buying our new vehicle at Schlueter Acura! John Edwards was our wonderful salesman and made buying our new Acura RDX a spec easy, and enjoyable. He was very knowledgeable and took the time to ensure that we understood how our new.navigation system worked and how to work all other functions in our loaded a spec. I confidently left the dealership able to “play” in my new car and just enjoy all it had to offer. The dealership also has a very friendly staff as well as a comfortable waiting room (beside a completely decked out kitchenette full of tefreshments) and a great parts and service area. I love my new car and highly recommend this dealership AND the new, totally revamped, 2019 Acura RDX.
Satisfied customer - Philip
I traded in my car for a Pre-owned ACURA MDX-2016. From the first minute we were greeted by the salesman Nadir, we felt welcome and comfortable to deal with. He took every effort to get us what we were looking for and make our purchase decision easier. He was very descent, professional, and trustworthy. All the services for certification were done and four new tires were the cherry on the top. I appreciate Nadir and recommend dealing with him and ACURA Erin Mills Team.
Great Service - cargirl1
July 26, 2019. When I took my RDX in for service at the scheduled time I learned that the service would be longer than I had anticipated. My service advisor Paul said he would what he could do and half an hour later, to my surprise the service was complete and my car was ready!
HORRIBLE CUSTOMER SERVICE. DONT BUY OR SERVICE HERE. - Disatisfied Customer
This dealership has the worst customer service. My brand new vehicle has been in service 4 times in 4 weeks and I am being told that it's in my mind! Owner and staff are rude. Was told they don't have teh computer "fix" yet but it should be done soon. Seriously! So in the meantime if my car continues to have issues as it has had, and I am injured or I injure someone what happens then? My neighbor bought a brand new vehicle here also and it burnt on fire yesterday! Do not buy 2019 RDX's. They are HORRIBLE vehicles and not safe.
Would never recommend anyone purchase or service a vehicle here!
Lied and mislead - Corey
We dealt with Ken when buying a used car. He intentionally mislead us saying things were included when they were actually extra charges. Never gave us the options on them just put them on when they are suppose to be options. Also never showed us the bill when we put the deposit down so we were made to believe the extra charges was just the HST. When called and asked about him not going over the bill with us and making false and misleading statements he blamed it on the next person. Would avoid him at all costs.
Terrible Service - 2013HondaAccord
The general manager of Camco Acura, William Chu, blatantly and adamantly denies responsibility for an issue regarding my vehicle. Upon purchase of the vehicle it had reoccurring rear brake problems and was in the shop many times for it. Upon taking the vehicle to another certified repair facility it was determined that the rear calipers are seized and advised me to follow up with Camco Acura thinking that they are a reputable dealership and would not want to damage the Acura nor the Alpha Auto Group reputation. I would like to commend both the Service Manager, Orly and the Service Advisor, James, as both have attempted to work with the General Manager to come to an arrangement. The service adviser told me on many occasions that he believes this repair should be paid for by Camco, William Chu refused. Mr.Chu told me had full confidence in his service team would not let this leave the shop on purchase with this issue. I find it suspect that one minute he has full faith in his service team, yet the next when advised by them that this is something the dealership should pay for he refuses. I approached Mr.Chu with the service advisor to have a discussion about this matter, and he was rude and disrespectful, he did not listen to any of my points or take into account any of the evidence presented to him. I believe that this was largely due to the fact that I am only 20 years of age and he believed he could bully me. His solution was to offer the parts at discount, which still resulted in a $800 bill. I found this extremely insulting. I would strongly suggest that you take your business to Gatineau/Casino Acura for your next purchase. I would like to advice Mr.Chu that a complaint will be made to Alpha Auto Group, OMVIC, and that this review will be posted on all forms of review medium.
Very good experience - Constantin
Purchased an used Acura TLX and got a good deal thanks to William Miao, Sales Rep. Very friendly and proffessinal. I will recommend this dealership.
Bad service experience - Davindra
I was lead to believe that my vehicle was going to be repaired under a recall after speaking to Acura Canada. I took it to Policaro Acura where they diagnosed it and sent me a email with the diagnosis. After speaking to Acura Canada it turns out they sent a completely different report to them. You can’t trust Acura Canada or Policaro Acura.
Overcharged and dealer agrees...but still waiting for refund - KG
If you have used Pickering Acura in the past 2 years to service your vehicle(s) then you want to check your invoices for accuracy (the problem may go back further but I was not getting my vehicles serviced here). If you have seen the invoices you know they are not simple to read with so many line items etc. and I always assumed that I was being charged what I the invoice showed in the quote BUT THAT WAS NOT THE CASE.
When I took my vehicles in for service such as a Maintenance B the invoice quotes $249.95 + HST and Fees but when you add up all the line items that go into the final amount your charged the total I was charged was $258.38 + HST and Fees. Now you may say so what for a difference of $8.43 + HST but on a % basis I was charged 3.4% more than what was quoted selling price - so for every $1,000 you spend on service your charged an extra $34 for nothing! BUT THIS IS NOT THE BIGGEST PROBLEM - review your bills closely and look for the Environmental Fees, not only are you charged them on the individual service items (i.e. included in the Maintenance B package for example) but be careful that they are not also charging it to you a second time on the last line item of your invoice (these fees ranged from $6.11 to $26.92 on 6 invoices I questioned the dealer about).
In the end the average error on the invoices I looked at was 3.3% (i.e. - I was charged 3.3% more than I should have been) and I have been dealing with the service manager for over 2 months to get my refund. The manager has acknowledged that there are errors and offered a service credit but the problem was it was for only roughly 1/2 of the amount I was overcharged because they did not look at all my bills - I had to send them a complete calculation (in excel to make it simple) but have been waiting almost 3 weeks with no word (I suspect they will respond to this review on a timely basis!).
The lesson learned is that in the end don't trust that the "system" or "process" is working - when you get your bill take the 10 minutes to look it over and add it up in the dealership - it could save you hundreds of hard earned $'s.
Hoping this helps someone
JULY 30TH UPDATE - interestingly enough (as I suggested above) I received an email today from the manager apologizing for delay in responding to me and promising to make things right. Will update once again when something substantial happens