I write this review days after my final call to the dealership as I wanted a chance to cool down and articulate how I was ripped off and ignored.
Jan 13th, I purchased a used Audi A4 from the dealership. Their paperwork all stating 107,xxx on the paperwork however the mileage was 109,xxxkm when I took ownership the Saturday morning. I will state this was a car I had been looking for, SLine, Manual, rims ect.
I reached out the dealership, I spoke with Gianfranco via text/phone to express my interest. Who set up an appt for me to test drive the car. He did mention the car was @ The Audi dealership being repaired as there was a faulty Oil Pressure sensor I would have to wait a few days. He also went into detail about the previous owner of the car and how meticulously cared for the was. As soon as the car came back I was scheduled in with Gurmeet as Gianfranco was off to view and test drive the Audi. This is where all the lies became evident. The previous owner was in situation and needed to trade the car in. The car was at a mechanic (not dealership as previously discussed) to be repaired and I mentioned the inconsistencies to the sales rep (Mr. Gurmeet Bains) Gianfranco insisted it was over $2000 in repairs the Audi dealership had completed, even though I had a copy of the invoice for some private shop in Vaughan.
All in all, I was still happy about the car and purchased it Jan 13th. Feb 15th a check engine light comes on and says the oil pressure sensor (Which was just replaced) had failed. I immediately call the dealership who took days to get back to me (To date Sam the used car manager has not returned a single call) ultimately to tell me they cannot do anything and the shop that had repaired the car had wants $100/hour for diagnosing the car. In the end, I sucked it up and pay the money to have the car repaired through a shop I have used for years.
March 1st again a check engine light, I take it back to the mechanic who tried a multitude of trouble shooting. To find out the Valve seal and piston rings in Cylinder 4 had failed. Again calling the dealership to ask for help with this, again the run around. Days on end to return calls or texts. Sam never once worked in my favor nore picked up the phone to call. Only March 10th did GianFranco call me back saying "The car had been modified" (Which it hasn't and I offered to tow it to them for inspection which they had refused) so there was nothing they go do. Gianfranco washed his filthy hands of it, offered me up some name of Anne-Marie. To which I haven't bothered contacting given this dealerships track record. Now the car sits 60 days after purchase needing a motor replacement or rebuilding.
To say someone like Sam represented any business that I owed would be a crying shame. He doesn't value customer's time or patience but more importantly he does not empower his staff to make decisions in the interest of future business. We are in the process of purchasing a car for my wife we will NOT be returning to any dealership under the Policaro umbrella.
I also asked numerous times for any assistance before submitting this review, as I realize situations like this (Unhappy customers) hurt the reputation of businesses especially with ones such as this with so many mixed reviews. They could careless.
Choose wisely who you spend your money with.