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I waited for my truck( 1.5 hrs) no one informed me it was... - Anthony
I waited for my truck( 1.5 hrs) no one informed me it was done an hour prior to me asking for an update. Then they could not find my key
This was the trucks first service- I was told it would take 30-45 min. I was there a total of 2 hrs
Top Reviewed Service Specialists At This Dealership
Parts Consultant & Tire Specialist
Took my wife's Yukon for servicing to Northgate and won't... - thomasbottolfs
Took my wife's Yukon for servicing to Northgate and won't be returning to our previous garage. Exceptional service and staff. Highly recommend them!!
I just have my Yukon serviced at the dealership and Brian... - range447
I just have my Yukon serviced at the dealership and Brian was my service provider.
He was very accommodating answered all my questions. The truck was done on time and problem fixed. He did followed up a few days later to make sure that everything is good.
LEN CROTTY ROCKS!Respectful, kind and attentive. I felt... - Heather Peters
LEN CROTTY ROCKS!
Respectful, kind and attentive. I felt taken care of as soon as I walked in the shop! If you are not servicing your vehicle here, you are missing out on the extraordinary!
Thanks Len, very grateful for you and your team!
Front Counter Parts Person
They help us and he explained everything including all... - Ariel.m.gabi
They help us and he explained everything including all the things work about the truck.
Came in with what I thought was a mail in my tire.Found... - fionabeland-Quest
Came in with what I thought was a mail in my tire.Found out only the bleed was corroded.
No charge and a car wash!!!
Awesome staff and they did not ask me if I had been there before!!!
Ashley and Ryan were awesome in the front and Tech Kali was great as well!
Upfront, integrity friendly staff, fix what ever the... - Mjscottt
Upfront, integrity friendly staff, fix what ever the problem keeps you updated and would highly recommend
Well I wish I could say something positive... but shop... - tbraun
Well I wish I could say something positive... but shop local, support local screwed us with this particular business. My boyfriend took his truck in because the gas tank takes a half an hour to fill due to the gas pump clicking off CONSTANTLY as if it were full. Who wants to stand out in -30°C pumping gas for 30 minutes, right? So call Westlock Motors, service department tell him sure, we'll look at, they run a diagnostic, explain what's wrong and a quote to fix the problem, $800! So boyfriend says yes, fix it (his truck is pretty well his job). So almost 4 hours later he gets his truck back expecting that 4 hours and $800 later that its fixed. So he goes to fill it up... nope, not fixed, can't fill it. Not sure why the service consultant would not have checked to see if the problem had been resolved before returning it and charging my boyfriend for 'fixing' the problem. Call the dealer to see what had happened and what could be done to resolve the problem, speak with the manager and he tells us that if we bring it back in they will run a free diagnostic... hmmm so what is the new diagnostic going to say that the last one didn't? How much is it going to cost to fix the new problem since the last $800 didn't fix it..... why would we bring it back? We are feeling completely scammed by this dealership and all they want to say is bring it back in and we'll look at it again? If you didnt catch the problem the first time in the 4 hours you had it, why would we trust that it would be fixed this time? Are we stupid or something? Worst service experience we've had anywhere.
i was in a real crunch after a major part failed (on a... - pete
i was in a real crunch after a major part failed (on a non-GM vehicle). We know davis from a GM I own and bring there for service. Lisa went well above and beyond to source parts from another city, on short notice and get my vehicle in the next day. the work done was above par. I paid a little more than usual but my other non-dealer shop was 3 weeks out with a wait.. I really appreciate it since it was not even a GM. I cannot say enough how impressed I was by them helping me out and getting the job done. thank you!!!!
Great dealership to work with, good service department,... - bowbenchfarms
Great dealership to work with, good service department, very professional and efficient and salesman Bert was awesome
Had an oil change and tire swap booked at this... - Michael Hall
Had an oil change and tire swap booked at this dealership. Took advantage of my wife and upsold her on an alignment , transaxle service and differential service.at 54,000 kms. Jamie is an untrustworthy, lying service writer and we will never return to this dealership.
Great customer service. Had a couple of issues with a... - Pumperpete
Great customer service. Had a couple of issues with a used truck I bought just over a month ago. Kudos to Jonny & Service dept. for promptly & efficiently dealing with issues. Customer satisfaction is important to this dealership & they came through 100%.
Thankyou very much Jonny, very happy customer 😊
Purchased a 2019 3/4 ton diesel SLT. At the time I was... - Joel
Purchased a 2019 3/4 ton diesel SLT. At the time I was very happy with salesperson and the team. That winter I went to plug in my truck and found the block heater cord had been cut. I called the dealership and was told it was due to a recall and the salesperson would have told me. The parts were not in but there was a fix. I booked appointment and had block heater fixed.
This winter as we are in a cold snap and went to plug in again. To my surprise my block heater cord has again been cut. I called into a very unhelpful service desk. I was told there is another recall so cord was cut last service, there is a fix but no parts and there is no timeline for this repair to be done. Possible mid January. This leaves me unable to park truck at work or anywhere outside because I have no plug.
The fact nothin has been communicated and block heater cord cut is appalling from a dealership that just wants to sell expensive trucks and not have any concern for customer. Brutal
The staff at Ron hogdson go way above Beyond. Absolutely... - 01_floppy_trailer
The staff at Ron hogdson go way above Beyond. Absolutely Awesome! Hands down the best service team around.
I recently brought my 2016 sierra in and the whole... - Coreymayer00
I recently brought my 2016 sierra in and the whole passenger side of my truck, led lights did not work, I paid them to look into it.
They had stated I needed all new headlight lights and taillights which in turn would have over 2 thousand dollars. I dug more into it and found it to be a basic fuse and replaced it myself for $2.50 and everything works as it should, don’t go here for any electrical work!
Bought all there warranty extras paint rust 3m ext... - flip1
Bought all there warranty extras paint rust 3m ext warranty vehicle is now 4 years old with 73000 km and the right fender is rusted and paint came off they won’t cover this.the rear doors rusted the first year we had it and they repaired that so it’s obvious there’s a problem don’t like having to fight to get repairs done after buying all the extras this is our first and last gm steer clear of summit they don’t honour there warranty stuff makes my decision for my new truck easier though buyers beware
Excellent service! Dependable and respectful service... - Renee
Excellent service! Dependable and respectful service department. After having a very negative and frustrating experience at Schwab in Leduc it was recommended to us to take our truck to Adams. Best decision we made was to see Dean in Adams service department. Dean went beyond our expectations and was able to resolve all the issues we were having with the truck. He went the extra mile to ensure that we were satisfied and happy customers. Dean and his staff understand and respect the term “customer service” and they actually work to ensure customers satisfaction because they want the repeat business. I would highly recommend the service department at Adams because they stand behind their product and work.
Friendly staff and efficient - Paul
Good friendly quick and qualified workers, did all I asked them to do and called me about a couple of other issues before they did the work.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Truck oil change - Braden, Burrows24
I gave a good rating because of the prompt service & fitting in my oil change when they were very busy & I’m sure almost booked up that morning with other appointments, the service representative was very kind & polite & helpful.
great service - Melyork
We had car trouble passing through Clairesholm on Oct 17, our Honda Accorda broke down but after a short period of time and very fair charge your group had us up and running, great job by all, it is nice to know that great service s still available, A Hugh thanks for the service.
We have to say after seeing Marketplace about dealerships getting people to pay for service not needed we were a little worried. Maretplacee should now do a show on dealers who are outstanding at there jobs to give the public the confidence to trust what they are being told is truth..
Mel and Nancy
Wolfe GMC Buick