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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
May 14, 2021
Fantastic group of people who work very well together. I alway feel like I am the most important customer on every visit. Whether it be for service or to get a new vehicle. alway feel like I am the most important customer on every visit. Whether it be for service or to get a new vehicle. More
by Jasen
Employees Worked With
Other Employees :
Adam McCallum
Helpful May 13, 2021
The experience is pretty good. I would say Allen has done a good job. If I want to buy a new car, I probably gonna buy one from him again. a good job. If I want to buy a new car, I probably gonna buy one from him again. More
by Feng
Employees Worked With
May 13, 2021
I would like to say how impressed we were with the professional, helpful experience we had to purchase a vehicle from Kevin Gittens at Lexus of London. His explanatory friendly manner made the procedu professional, helpful experience we had to purchase a vehicle from Kevin Gittens at Lexus of London. His explanatory friendly manner made the procedure so much easier for us and would certainly recommend him to friends. Stella O'Reilly More
by Stella O
May 12, 2021
Very friendly , professional and knowledgeable. Provided options for the work to be done . No concerns with any of the service. I always appreciate the car wash too. Thank you options for the work to be done . No concerns with any of the service. I always appreciate the car wash too. Thank you More
by T.j.
Employees Worked With
May 11, 2021
My service appointment was on time and exceeded my expectations. My car was immaculate when I was finished. The service area was well maintained and distanced from other customers. expectations. My car was immaculate when I was finished. The service area was well maintained and distanced from other customers. More
by cargirl
Employees Worked With
Jordan Skellett
May 11, 2021
Always excellent service, very consistent in looking after the customer. Great management and very good service department people. Very good all around experience and would recommend to my friends. after the customer. Great management and very good service department people. Very good all around experience and would recommend to my friends. More
by jleitch03
May 07, 2021
The Lexus of London service team service is a 10 in my books. I have been dealing with them for over 8 year now and looking forward to many more. books. I have been dealing with them for over 8 year now and looking forward to many more. More
by rheubach
May 06, 2021
Awesome experience when deal first time with Lexus of London. We work with Sue and she was great , very professional ,friendly and made the process easy. Quick and clear communication and honesty , it w London. We work with Sue and she was great , very professional ,friendly and made the process easy. Quick and clear communication and honesty , it was pleasure to deal with . Thank you Sue. Ewa &Stan. More
by rajfurewa
May 05, 2021
Always a fantastic experience with Lexus of London. I've worked with Rick in Sales for two vehicle purchases and he is always professional, friendly, and makes the encounter smooth and painless. Karen is Se worked with Rick in Sales for two vehicle purchases and he is always professional, friendly, and makes the encounter smooth and painless. Karen is Service communicates very well and is always a pleasure to speak with. Thanks again! More
by JY
May 05, 2021
I recently purchased a Lexus RC 300 F Sport 1 two door coup. It was a revision from what I came in for.... I am incredibly pleased with my purchase and the service I received. coup. It was a revision from what I came in for.... I am incredibly pleased with my purchase and the service I received. More
by Photomish
