"Reliable excellent Service"
Many thanks to Lexus you do it again and again .... brought my ES Hybrid in for service and snows..always feel so good getting back in my clean car after knowing what was done and any potential questions I had are all answered... Great team work... at the Service Department.
Adam and Alan amazing so grateful to be looked after so well.
Nancy Weber Bates
"Great Lexus experience"
We had a very pleasant experience. This is the first Lexus for us. We are very happy with all aspects of the dealership that we have dealt with so far. The staff were very knowledgeable and answered all our questions to our satisfaction.
"Outstanding service by service dept. and Tom Hiscott"
There were three important features which were and are important to our decision to buy the new 2020 RX350 from Lexus of London.
- Importantly I have a 2009 Lexus 450 hybrid which I purchased from them before I moved out west. When I returned in 2011 I have received extra-ordinary service from them. Their service staff are 10 out of 10. Romeo Nissan who heads up this area is quite frankly STELLAR.
- Tom Hiscott who sold this 2020 RX350 is superb and helped us in our decision. He is excellent in every way. He accommodated us even we had some difficult scheduling to work out. Tom is extremely personable and simply outstanding.
- We were also assisted by Jordon who oriented us to the technology and superb features of the vehicle even though we were short on time. And she is both very competent with very strong, personable and caring way of assisting us. She too is very very good at what she does.
Lexus of London should be very proud on how well their customer’s are treated. I have called the General Manager and extolled praise on his staff.
- Tire lady
I came in because I had a slow leak in one if my tires. As always the service department was courteous and looked after my problem in a timely manner
We are always impressed with the quality of service at the Lexus of London Dealership. All of the staff are helpful, knowledgable, and friendly. Thanks
"Great service, as usual."
Great service plus great car detailing. Will definitely come back. Dealership is first rate in appearance, service and quality of work. We have purchased four vehicles here and will do so again.
Unannounced visit with flashing idiot lights. Service Advisor got Adam to troubleshoot and clearly explain situation. Said they could do work next day and also recall work from the next week at same time. We were on way to Stratford Festival for 2 shows; they got us a loaner and were present to exchange vehicles on Friday at 5:30pm. Couldn’t, ask for better service. Thanks
"Outstanding Service, friendly people, great Product !"
You could not ask for better service...everybody is friendly and helpful , of course the Car's are excellent ….Thank you guys...Keep up the great work....
"Best Dealership in London"
This dealership by far is the best in London. All departments care about their clients and the service department is outstanding. This dealership goes out of the way to achieve customer satisfaction and not only represents an amazing vehicle the Lexus, but they make you feel part of their Lexus family.
"An excellent dealership"
From the second I arrive until my car is returned I am always treated to the utmost respect for my car, my time and my money.