Karen Campbell

Estimated repair was correct and completed repair was under cost estimate. Completed repair was fully explained prior to payment. All questions were fully answered. Staff focused on my service issue throughout our interaction.

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I always feel confident about the service to my vehicle and the way that the service representative is prepared. Nikkole Nolet noticed the issue with the timing cover on my Lexus that is being watched at each checkup. She is very pleasant and professional.

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Karen Campbell was my service advisor. She was friendly, polite and efficient -great. My rx450h was ready exactly at the time karen said, washed. I couldn't ask fro more.

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Comprehensive attention from the time I booked appointment by phone (prefer to online booking I did have to call twice to finally speak to a person who could pull up my records to discuss. Very much appreciated the loaner while warranty service was being done and even more appreciated to my door delivery upon completion since I do not live in London. I would highly recommend your dealership and have every intention of purchasing my next car there when it becomes necessary. Thank you!

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We purchased our second Lexus ES350 at this dealership yesterday and our experience was great. We would like to thank Kevin Gitten, Thomas, Tiffany, Chris and the rest of the team behind the scenes that made our purchase experience so awesome because it is the people that really make the difference!!!

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Service intake was smooth and quick. One Service advisor was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way in less than twenty minutes. Again, noted and appreciated. Car back cleaned and serviced. Lexus Service level is one of the main reasons that keeps me coming back.

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Excellent service- very helpful and efficient. Karen always keeps you informed as to progress and any additional items requiring attention. Mechanics and service Manager will discuss items with you to come up with the correct solution.

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Very professional. I received an estimate of the repair which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comfortable chairs. I was asked if there was anything I needed while I waited and they washed and cleaned my RX inside and out. The customer service experience was exceptional.

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Excellent service that makes me drive from Kitchener. It has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around.

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I live in Stratford and had made an appointment for alignment in Kitchener. My service advisor Karen was able to make an appointment 2 weeks sooner and for less cost. The service department also found I had a faulty shock absorber. Karen was able to get the part and have my car service in 24 hours. She also arranged for a loaner so I could return to Stratford. All the staff I dealt with was friendly, courteous and followed Civid 19 protocols. I will return for future service and possible purchases.

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