Karen Campbell

I have purchased or leased a Lexus continuosly from this dealership since 1998. I have been consistently impressed with essentially everyone I have encountered with their professionalism, compassion, and a dealership since 1998. I have been consistently impressed with essentially everyone I have encountered with their professionalism, compassion, and a culture which makes the customer feel that they are the most important person. Amongst all the Lexus staff that I have encountered, two stand out. One is Jillian Cook who was the point person for my recent purchase of an NX. She stood out as the consumate "listener", who understood my current unique circumstances and worked tirelessly with Stephanie Shearsby to make the deal a reality. The second individual is Romeo Nissan. Once again, as with Jillian, his main strength is that he listens and makes the customer feel "special" and valued. These qualities are of immense value in service delivery (I compare my treatment at Lexus with the local Mercedes-Benz dealership). I would strongly recommend the Lexus dealership to anyone interested in a new vehicle purchase. More

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Very professional and friendly staff. Special thanks to Romeo and Karen who as always go above and beyond. Special thanks to Romeo and Karen who as always go above and beyond. More

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The lounge and display area is bright and cheery, service reps are knowledgeable which makes the discussion on repairs understandable. I’m 67 and have been to other dealerships, Lexus of London is superb. reps are knowledgeable which makes the discussion on repairs understandable. I’m 67 and have been to other dealerships, Lexus of London is superb. More

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Rick recently assisted me with the my new 2023 RX. He is a complete professional who is not only knowledgeable, he is a wonderful person. An absolute pleasure to deal with you, Rick! He is a complete professional who is not only knowledgeable, he is a wonderful person. An absolute pleasure to deal with you, Rick! More

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Karen was very friendly. She explained the recommended service for our vehicle at the current mileage, as well as the cost. Our vehicle was serviced quickly, as well as wash She explained the recommended service for our vehicle at the current mileage, as well as the cost. Our vehicle was serviced quickly, as well as washed before it was returned to us. More

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Friendly staff, clean. Costly for oil changes. Overall very helpful. Could do extras for return customers as we spend a lot of money to go there. Costly for oil changes. Overall very helpful. Could do extras for return customers as we spend a lot of money to go there. More

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I had my vehicle in oil change service, Dale was very profession. Is a pleasure to work with him. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing ser profession. Is a pleasure to work with him. Lexus of London arranged a service loaner and my vehicle was detailed when I picked it up. An amazing service experience as always! More

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I have mixed feelings about Lexus of London dealership. The people working there r generally pleasant, professional and welcoming. However, the dealership premises feels outdated and cramped. I am hopeful The people working there r generally pleasant, professional and welcoming. However, the dealership premises feels outdated and cramped. I am hopeful that they could improve to the high standards expected. More

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I had a large screw in my tire causing a leak very close to the tire edge. It was questionable whether it could be fixed directly. The other option was a new tire - which would be more profitable for the to the tire edge. It was questionable whether it could be fixed directly. The other option was a new tire - which would be more profitable for the dealership. They fixed it directly - quickly and efficiently - and also did a great car wash including the floor mats More

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Karen was great. i keep my tires at different pressures than factory specs and that was done properly. Wait time was roughly as stated. Good coffee too i keep my tires at different pressures than factory specs and that was done properly. Wait time was roughly as stated. Good coffee too More

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