"Great People "
Biggest problem I have with them (and I expect this may be a standard ) is there reluctance to try repair any part, even if lubrication would fix it .The price of parts is exorbitant .
"Great service as always"
- Angelo T
I was in recently to have my winter tires changed over to my summer tires, when I mentioned an issue with my drivers side window. After an inspection by the technician, it was discovered that I would need to have a motor assembly replaced. This was covered under warranty, so I was quite pleased to not have to cover this unexpected charge. Mike and Karen were both very helpful with the ordering of parts, booking the service appointment, and arranging a loaner vehicle. Thanks again for making me feel like a valued client.
Other Employees Tagged:
"Always Great Service"
Karen Campbell always greets you with a smile! She is bright, enthusiastic and organized. I highly recommend the service at Lexus of London.
- Jamal Rahim
Always a pleasure visiting Lexus of London. Recently had RX serviced along with tires changed,
Karen was very professional and service was completed sooner then expected. Looking forward to my next visit.
"Excellent and first class"
I have purchased 3 vehicles from this firm since 2016 with the assistance of a very knowledgeable. sales advisor, Sue Vincent She like the dealership was superb in assisting me in making the right choice for the product I was purchasing. I have dealt with many dealerships over the past 73 years, Pontiac, Buick Mercedes,Ford,Lincoln, and Chrysler, I rate this sales Rep, and Dealership at a 10+, were as the others would be a 5-8.I run our family business which originated in 1927, and is still functioning. I know what it is to give customer service so I feel I am qualified to give the ratings I have. An excellent group of employees, and a pleasure to do business with. Gearld Inch
" Service for air-bag replacement"
Many thanks to Ms. Campbell for her outstanding service to me personally. I would certainly recommend anyone to this dealership for sales, warranty and service.
St. Marys, Ontario. (March 2020)
Since purchasing our two new Lexus vehicles in 2017, we have gone nowhere but Lexus of London for servicing...because there is nowhere that offers such excellence! Great value for dollar, prompt completion of scheduled maintenance, lovely amenities in the waiting area (or a loaner if you need one)...this service team is the best! Thanks, everyone!
Friendly,welcoming personnel. Clean, comfortable waiting area. It was near lunchtime when our service was scheduled and we are from out of town so we were able to attend the lunch bar in the attached Toyota section of the facility.....also clean, comfortable and inviting.
"My Review of Lexus of London"
Great service, knowledgeable and friendly staff, what more can I say. That's all I look for in a service team. Less is often more.
"It is first class. Looked after me from the word "Go"...."
- Nellie B
It is first class. Looked after me from the word "Go". I left my oil change to the last minute and then had an unplanned, long road trip to go on. They worked in the oil change the same day. Thank you very much.