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Lexus of London
London, ON
3,595 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,595 reviews
April 26, 2021
Wonderful experience! Larry was patient and detail-oriented when arranging new lease options and test driving with me, and he showed good expertise in car industry and models of cars of Lexus. detail-oriented when arranging new lease options and test driving with me, and he showed good expertise in car industry and models of cars of Lexus. More
by meisiyuan2016
Helpful April 26, 2021
I received excellent service from Kevin Gittens and Lexus of London. Kevin was a great sales agent. He was very knowledgeable about Lexus vehicles and made sure that I test drove different vehicles in orde of London. Kevin was a great sales agent. He was very knowledgeable about Lexus vehicles and made sure that I test drove different vehicles in order to make my decision. He was professional, friendly and never made me feel pressured throughout the entire process. I took my about 2 months to make my purchase and I am very happy with my new Lexus UX 250H that I purchased at Lexus of London. Upon pick, I was treated like a VIP and made to feel welcomed and valued. Kevin took his time in familiarizing me with all the features of my new vehicle. I highly recommend Lexus of London and especially Kevin Gittens who provided with exceptional service. More
by jcarvalho.dc
Employees Worked With
April 24, 2021
Wonderful experience! Allen explained the car details and answered questions very clearly! He followed the whole process and helped me verified my info step by step. Very patient and friendly! Thanks answered questions very clearly! He followed the whole process and helped me verified my info step by step. Very patient and friendly! Thanks More
by lilliandu
April 24, 2021
I thoroughly enjoyed my experience purchasing a car at Lexus of London. Kevin was informative and intuitive about the car that would best suit my needs, and Thomas made the purchasing process pleasant and Lexus of London. Kevin was informative and intuitive about the car that would best suit my needs, and Thomas made the purchasing process pleasant and seamless for me. I would definitely recommend working with this excellent team. More
by S
April 23, 2021
From the moment I walked through the door I was treated with great courtesy by a staff who are knowledgeable and professional. Purchasing a vehicle has always been very stressful for me but not in this c with great courtesy by a staff who are knowledgeable and professional. Purchasing a vehicle has always been very stressful for me but not in this case. I will continue to recommend this dealership to friends and family. More
by Annemarie Fong
April 23, 2021
Awesome sales experience with Kevin i am in sales as well as he was a pleasure to deal with - love the vehicle and the dealership as he was a pleasure to deal with - love the vehicle and the dealership More
by JK
Employees Worked With
April 22, 2021
excellent customer service skills， really professional and patient. know all the information about the car. Nice and Friendly. Especially Larry Liang，a reliable sales ive ever seen before，very patient and and patient. know all the information about the car. Nice and Friendly. Especially Larry Liang，a reliable sales ive ever seen before，very patient and able to answer all the question i had！ More
by el
April 22, 2021
Have always taken great cate of us and given us lots of options this is our 4th vehicle thru them. So that says it all. options this is our 4th vehicle thru them. So that says it all. More
by lingod2
April 21, 2021
Rick Watson was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasu and beyond to secure our desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him, truly he is the best (salesman) Thanks More
by joseph
April 21, 2021
We were welcomed on the first visit (Autumn 2017) to Lexus of London by Rick Watson. He was professional, knowledgeable and friendly, making us feel comfortable and at ease to explore all the features Lexus of London by Rick Watson. He was professional, knowledgeable and friendly, making us feel comfortable and at ease to explore all the features of the latest RX 350. (We owned an older Lexus RX 350 that we bought used from Campbell Toyota in Chatham and we loved it.) Rick impressed us so much with his presentation that we traded in. Our service visits to Lexus have always been a pleasant experience and now with the helpful assistance of Rick Watson again we are driving a brand new 2021 Lexus RX350! More
by ngswatkow
