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Lexus of London

London, ON

4.9
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,610 reviews

April 28, 2021

Carmen and the Service Team did an excellent job and looked after my vehicle as requested and in a timely manner. Thank you. Car was returned nice and clean. More

by jbhanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
April 27, 2021

Great work done on time and with courtesy. They met the Covid challenges well and still got me in and out on time. They took the time to fill me in about my car and it's service needs! More

by drtim888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

Karen Campbell is the most honest reliable service advisor. I have been dealing for years with Karen. Always a pleasure and always positive. Would recommend her to all my friends. More

by feisan@rogers.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

It is a great service overall. I am very satisfied with my purchase of my car. Allen helped a lot and I really appreciate it. Thank you! More

by Pavel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

I had my winter tires removed and summer tires mounted yesterday. I was greeted in the service bay and as usual had professional assistance from Karen, and pleasant interchanges with John Rossini, Lauren More

by Don Blay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

I received excellent service from Kevin Gittens and Lexus of London. Kevin was a great sales agent. He was very knowledgeable about Lexus vehicles and made sure that I test drove different vehicles in orde More

by jcarvalho.dc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2021

Wonderful experience! Larry was patient and detail-oriented when arranging new lease options and test driving with me, and he showed good expertise in car industry and models of cars of Lexus. More

by meisiyuan2016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2021

Wonderful experience! Allen explained the car details and answered questions very clearly! He followed the whole process and helped me verified my info step by step. Very patient and friendly! Thanks More

by lilliandu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2021

I thoroughly enjoyed my experience purchasing a car at Lexus of London. Kevin was informative and intuitive about the car that would best suit my needs, and Thomas made the purchasing process pleasant and More

by S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2021

Awesome sales experience with Kevin i am in sales as well as he was a pleasure to deal with - love the vehicle and the dealership More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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