"Great 1st experience"
We recently purchased our 1st Lexus from this dealership, and it probably won’t be the last. We have never enjoyed the car buying task, despite having owned many many cars in our lifetime.I must say however that right from our first step inside the door, to the most recent trip back to the parts and service team, our experience has been nothing but positive. Despite making an unplanned stop at the dealership without an appointment that first day, Rhonda greeted us with a smile and arranged to have a sales team member meet with us almost immediately. We ended up making a purchase that day, and between Sue and Thomas, we have never had a transaction completed that smoothly and quickly, and no stress!
The follow up has been great, our questions have been answered quickly and a couple little items have been taken care of smoothly.
"Pleasant, positive and caring!"
My car buying experience with Sue Vincent was very positive. She listened to my expectations and then followed through. All emails were replied to in a prompt and caring manner. Lauren was also helpful, along with Stephanie behind the scenes. We're very happy with the car. My 104 year old mother-in-law gave it the high five! Now that's a stamp of approval!!
- Ravi Pandey
I'm glad I choose Lexus. Had a great experience with London Lexus Dealership, at the same time, I would like to thank miss Sue Vincent for helping us choose the most suitable vehicle and giving us the best service!!
Highly Recommend anyone to meet Sue Vincent for your purchase!! Thank you Again!!
"TOP NOTCH All The Way."
- Daniel D. Dakin
Absolutely love the car and can't say enough about the fabulous treatment. I found my car on the Lexus of London website and contacted them to arrange a test drive. Sue contacted me the next day to follow up, the car was off site for detailing and as soon as it returned I was off for the test drive. Sue stayed after hours to make the deal happen. Can't say enough about the attention to detail Sue, Lauren, and the rest staff put into this sale to make it seamless. Thanks again so much Sue, Lauren, Stephanie, Chris and rest of the staff at Lexus of London.
Very smooth ride, classic design and the safety features are excellent. Wonderful selection of interior and exterior.colors. I have received many compliments from neighbours and friends - especially with the 20 inch wheel.
"Just bought a new Lexus NX "
Absolutely great service. Professionalism displayed by all I dealt with ie sales, finance, service etc.
Dealership very well presented and in spotless condition. Would definitely recommend to friends.
"Our second Lexus but first brand new vehicle ever"
The one we traded in on this purchase/lease was a 17 year old Lexus ES 300 that still had lots of life in it, However we were ready to make the switch to a hybrid crossover and felt the UX 250h was perfect for us. Sue and Lauren both did an excellent job of guiding us through this, answering our numerous questions about the vehicle and the leasing process. The fact that this took place during the COVID-19 pandemic made their service all the more exemplary.
- Larry Weber
I was totally satisfied with the professional assistance provided by Sue Vincent. Since I drove from Kitchener to the London dealership and received a most welcome salesperson who was prompt and very knowledgeable of their line of vehicles made the whole purchase very satisfying.
All in all I was very satisfied not only with my vehicle I chose but also in the manner I was treated.
"Wonderful experience purchasing our new car!"
We were looking for our new, sporty “fun” car. Everyone we dealt with at Lexus was positive, informative and personable. Sue Vincent went the extra distance to help us in the process supplying us with information and knowledge about the car, the process and our options. We also enjoyed the dealership works as a team. True professionals. By the way, we are loving our car!
"Excellent buying experience. "
Must say it was an excellent experience from the initial web contact right to the car pickup day. Very friendly and knowledgeable staff. To my surprise I was offered to test drive my car for a day. Keep in mind that this entire transaction took place during the difficult time that we all are going trough. The Lexus of London team earned five stars from me.