Shawn Moon

Honest, helpful, Customer focused, Not just interested in a sale but the satisfaction, comfort and ongoing relationship a sale but the satisfaction, comfort and ongoing relationship More

Helpful 0

Report | Print

Shawn is very helpful and has very good Communication and customer service skills i bout my Vehicle from Erin wood Food find some problems Talk to sales manager, and sales manager referred me to service mana customer service skills i bout my Vehicle from Erin wood Food find some problems Talk to sales manager, and sales manager referred me to service manager, Shawn, and he take care of everything until my vehicle is fixed thank you shawn for dedication with your job...👍🏻👍🏻 keep it up More

Helpful 0

Report | Print

Excellent service. Professional and helpful. Really Excellent service. Professional and helpful. Really great service. Helpful and Patient and offered lots of advice and support for any issues. Best Excellent service. Professional and helpful. Really great service. Helpful and Patient and offered lots of advice and support for any issues. Best dealership ever. More

Helpful 0

Report | Print

The best experience I have ever had with a car dealership. Dave and Mark were awesome to deal with. They took care of everything I required and made it a wonderful experience. dealership. Dave and Mark were awesome to deal with. They took care of everything I required and made it a wonderful experience. More

Helpful 0

Report | Print

Erinwood has been my go to dealer for over 20 years. They look after my vehicles as well as my family’s. Chris Scott, Etta , Shaun Moon in service and Rob in sales are a perfect team. I have never been disa look after my vehicles as well as my family’s. Chris Scott, Etta , Shaun Moon in service and Rob in sales are a perfect team. I have never been disappointed. More

Helpful 0

Report | Print

November 19, 2019 After driving an hour and a half to take my truck in to get repairs at a day and time picked by the assistant service manager (9:30 am), I find out th After driving an hour and a half to take my truck in to get repairs at a day and time picked by the assistant service manager (9:30 am), I find out the following day, after no response to email to assistant service manager and a couple phone calls, that my truck was still sitting outside in the rain and hadn't been touched and they didn't know when it would be completed. Totally unorganized service department. I ended up going back (another 3 hrs driving both ways) and picked up my truck and will take it somewhere else to get fixed. You would think that since I had purchased the vehicle there and that I was dealing directly with the assistant service manager because of a previous bad experience, that they would have made the effort to get things done the way they promised but nooooooooooo, the management of this dealership couldn't give a rats. Won't buy another vehicle here nor have anything else to do with this dealership going forward and my suggestion is for others to do the same. More

Helpful 3

Report | Print

Erinwood is family! Martin along with the team provided excellent service. Their patience and willingness to find what was best for ME is truly appreciated and I would recommend anyone looking for a car g excellent service. Their patience and willingness to find what was best for ME is truly appreciated and I would recommend anyone looking for a car go to them. They are a team you can trust! More

Helpful 0

Report | Print

Great Experience with Rob and Victor Rob Ahamad and Victor Nacsimento are an amazing team. We have bought our last 7 cars with their help. They have always provided us with an overview Rob Ahamad and Victor Nacsimento are an amazing team. We have bought our last 7 cars with their help. They have always provided us with an overview of the options of what was available. They listened to our requests and delivered above our expectations. Their knowledge of the all the makes of the cars and their capabilities and options made our search easy. We always felt that they did their best for us. Our latest purchase was a Ford 150 and as they both said we would, we are enjoying driving it. Thank you to Mary for her financial information and assistance. It was great working with her. Chris Scott and Shawn Moon in the service department are also people whom we have worked with for many years. Their knowledge and commitment to the service of our vehicles has left us worry free. We rely on their expertise and advice and have yet to be disappointed. More

Helpful 0

Report | Print

Better Then Excellent On many occasions I needed to come by and receive instruction on all the options my Ford Titanium has in it's commuter. I'm not a computer wiz and Mar On many occasions I needed to come by and receive instruction on all the options my Ford Titanium has in it's commuter. I'm not a computer wiz and Martin takes me under his wing each and every time and explains the function, shows me how to access it and what it's used for. No matter how many times I show up and each time it is without an appointment) Martin goes above and beyond to make me feel comfortable and welcome as he shows me what I forgot. He is fun, does his job with a smile and makes me feel there is not wrong time or bad time to go and see him.. I also have no idea how to set up my phone in the car and Martin has done this for me twice. Once with my original cell and recently for my new cell phone. Again, without an appointment he stopped what he was doing to assist me. I needed a run through again with other functions and he did it with a smile and said "no problem. Lets get it done." , I know one thing for sure if Martin gets transferred or goes to another dealership,. I Go With Him Without Question. Toni Johnson - T.J. More

Helpful 0

Report | Print

Service appointment at Erinwood Ford I went in for a routine service appointment for my truck and because I was heading up North for the weekend and I had my dogs with me the people at Fo I went in for a routine service appointment for my truck and because I was heading up North for the weekend and I had my dogs with me the people at Ford were amazing and let me bring my dogs inside. Thank you so much Martin Menzies for letting me know that it was okay to bring my dogs in and for setting up my appointment. More

Helpful 0

Report | Print