17 Ontario Lexus Dealers

Our ongoing positive experiance we had with your service - Vpatel5

Our ongoing positive experiance we had with your service department staff (Romano) over the last 12 years ,made us committed to buying another Lexus.We had an exeptional,,positive,no hassle experience with your sales team.Steve was very approachable and responsive to any questions we had.Bo made any of the financial aspects easilyy resolved,Brendan was an excellent instructor.All in all one of the smoothest car sales experiance we have had.

It was my pleasure to make deal with Fahab at Erin Park - Manjitdhuga

It was my pleasure to make deal with Fahab at Erin Park Lexus. Fahab is a calm and knowledgeable salesman. He was quick in answering all the questions I had while making RX purchases. I will refer my friends and relatives to him. Wish him all the best!

I am delighted with the service and the kindness that I - shimles besher

I am delighted with the service and the kindness that I received from Ken Shaw Lexus and the staff, and I highly recommend this dealership

I purchased a 2026 RX350H, and unfortunately, my - Pawan Singh

I purchased a 2026 RX350H, and unfortunately, my experience at Don Valley North Lexus was disappointing. I placed my order on 2025-11-01, dealing primarily with sales representatives Greg Krikor and Sandy Glover, as well as finance manager Ada Cheung. Initially, everything appeared to be proceeding smoothly. However, when I returned on 2025-11-07 with a full bank draft, I was unexpectedly asked to sign a new quote, which no longer included the winter package and cargo liner that were in my original agreement. When I insisted and presented the previously signed documentation, my concerns were dismissed. As I was scheduled to leave the country on 2025-11-08, the winter tire price was added to the new quote, which made me feel that the dealership does not honour its agreements and employs questionable sales tactics. Unfortunately, the challenges did not end there. Upon picking up the car on 2025-12-01, I found that the vehicle had not been washed and there was a dent on the driver’s side door. The staff’s response was that these things happen and, as one put it, “it’s a metal box at the end of the day.” After several follow-ups, the dealership did repair the dent, but throughout the process, no one offered an apology or any form of compensation. When service agent Bobby Chan inquired about who would cover the cost of the repair, the dealership eventually agreed to take responsibility. I also sent an email to Jack Varisco and provided feedback to the dealership’s customer service department, but received no response. This appears to be standard practice at this dealership. While the decision to purchase here is yours, I cannot recommend Don Valley North Lexus based on my experience. I am willing to share documentation if needed, but will not upload it here.

Insane experience. - JWSF

Insane experience... Other dealers had offered me $47k to $48k for my trade in. One of the manager here offered me $42k and then personally came to tell me why he thinks my car is only worth $35k to $40k. He explained to me that there is accelerated depreciation on 2024 IS because a facelift is coming for 2026. Sitting on their desk is a bill of sale where they tried to sell a 2024 IS (with higher milage and lower options than my car) for $50k. I asked for my keys to leave, but they decided they want to keep working on the numbers. I ended up stuck at the dealer for 2 hours that day because they didn't want to give me back my keys... few possible scenarios here 1) they mispriced my trade (wrong trim) or 2) they trying to low ball and gaslight me They were selling a 2023 ES Ultra Luxury with CPO. I asked for the CPO checklist and reconditioning report. Took them three days to email me an internal invoice with brake and tire measurements, and an alignment reading indicating out of spec alignment dated yesterday... so few possible scenarios here... 1) they are trying to sell a car CPO while doing no reconditioning 2) someone forgot to do the alignment or 3) they are selling a CPO car with a suspension issue that cannot be resolved. Other dealers had low milage 2024 ES Ultra Luxury asking the same price as their 2023. Either way... really sketchy. Five years ago, I had a great experience at this dealership with one of their other managers. Not sure what is happening at this dealer recently...

I just purchased my first Lexus in September. - frankiep1910

I just purchased my first Lexus in September. What a great experience! Chen, the sales representative, was very helpful and professional. Rahib was very helpful and knowledgeable, demoing the vehicle. Everything went smoothly. I would recommend Oakville Lexus to anyone who is thinking of purchasing a new vehicle. Thank you, Oakville Lexus.

We are very frustrated with the service at Lexus Richmond - AG

We are very frustrated with the service at Lexus Richmond Hill. This experience was very disappointing. After picking up our car from service at Lexus of Richmond Hill, it immediately started making a long, annoying sound when opening the trunk or any door. This problem did not exist before the service. We called multiple times, left voicemail messages, and even contacted other departments, but no one managed to connect us to the service department or return our calls. We expected much better service quality and communication.

There seems to be a major internal communication issue - chrisN

There seems to be a major internal communication issue within the dealership. I contacted the dealership attempting to purchase a vehicle listed on their web interface. As I would be travelling 5 hours to test drive and finalize the deal the first question I asked was "is this vehicle available ?". I was assured it was. Working with sales consultant Desmond Liu we discussed pricing and the fact that this would be a simple cash purchase. I then agreed to travel to the dealership working within the sales consultants' schedule in 2 days time. The day following our discussion I reached out to the sales consultant to reschedule our meeting to an earlier time after changing around my schedule and making hotel reservations. I received a call from Desmond stating "Oh bad news the car is sold" he then went on to state that in fact it had been conditionally sold for several days, but he did not know about it. Is seems that whatever internal process is used to tag a vehicle as sold is not effective and the sales team are attempting to sell vehicles that are not available. In either case this represented a significant waste of my time and effort. It appears that a there needs to be a review of the sales and inventory system with clear communication to sales staff as to what the inventory actually is especially when a potential client is traveling a significant distance to purchase a vehicle.

I give Belair Toyota a rating of 0 but it is not possible - Kimberly

I give Belair Toyota a rating of 0 but it is not possible on the scale provided. Feb 24, 2025 I had the first oil change on my brand new corolla cross done at Belair Toyota. The technician did not put the drain plug on the oil pan correctly. Almost all the oil leaked all over my garage floor. I discovered the problem March 10 and I had to have my car towed to Belair March 11. Initially I spoke with Josianne Parent the General Manager she reassured me my car would be ok and was helpful. I was terrifed the motor of my new car would be damaged. She also told me I wasn't the only one who had this happen and someone was let go because of this issue. I was off on holidays when the problem occurred. I had booked appointments for March 11 which I had to cancel because I had to have my car towed and had no idea how long it would take to get my car back on the road. They redid the oil change and said someone would come and clean my garage floor. They tried twice to clean my garage floor (March 12, and March 28) it didn't work. March 28th I was told by James Hodgson the service manager they would come back and clean my garage floor with a torch if the 2nd cleaning didn't work. . I was initially offered car detailing as compensation. I live out of town and I would have to leave the car there all day so I declined the detailing. I asked for the next service 1 and a free oil change instead and to have my floor cleaned. However after the 2nd failed attempt at cleaning the floor and the continued time I was loosing because of the dealerships negligence and my lack of confidence in them, I decided I no longet wanted a free oil change. I asked for a refund for the oil change, ASAP, the service 1, and for my garage floor to be cleaned with the torch. After emailing several times April 21st I was offered the credit for my oil change, the service one and my floor cleaned. Fanastic a resolution. I confirmed this would be acceptable on April 21st. It is now May 11th I still have not received my refund nor have they cleaned my garage floor. I reached out again to James Hodgson and Josianne Parent April 25th and May 5th. Both emails were ignored. In the beginning I gave Belair Toyota the benefit of the doubt to fix their mess. Mistakes are made everywhere. However now I am appalled at my treatment. I guess they thought I would just give up. I will not give up, and as a result of them ignoring me I decided to write this review. I have lost complete faith in this dealership and I would not recommend their services to anyone. The time and stress this dealership has caused me, seems to mean nothing to them. Their compensatiion offered was nothing from a giant company. I thought Toyota was a reputable company I certainly think differently now. When I purchased this car last June 2 other family memebers also purchased new vehicles from Bank Street Toyota who were amazing. Myfamily and friends are disgusted at how I have been treated. None of us nor our friends will ever go to Belair Toyota.

We recently bought a car through Zuhair Tauqeer, the - farzad

We recently bought a car through Zuhair Tauqeer, the Product Advisor. He is a very professional and helpful individual. He stayed with us every step of the way in order to explain to us all the details and to provide us with super helpful tips.

My experience with Tony Graham Lexus has shown me that - InfoLex550

My experience with Tony Graham Lexus has shown me that their approach to resolving problems is not to fix them — but to make the customer go away. My 2024 Lexus GX 550 had multiple defects that were acknowledged under Lexus technical bulletins. The dealership’s repair attempts caused additional damage to my vehicle, including visible hood dents and braking issues that worsened after service. Despite months of cooperation, documentation, and repeated visits, the problems were never properly resolved. When I had no option left, I exercised my rights and went through CAMVAP, a consumer protection process that primarily addresses the manufacturer, not the dealership. Instead of continuing to work toward a resolution, Tony Graham Lexus chose to cut ties with me as a customer, asked me to retrieve my winter tires, and made it clear they no longer wanted to deal with me — as if pursuing a lawful consumer remedy was somehow improper. This was one of the poorest examples of management leadership and customer service I have ever experienced. There was no accountability, no collaboration, and no willingness to see a complex issue through. Once the situation required attention to detail and persistence, I was effectively shown the door. Whether it’s Lexus Canada or the dealership, both are ultimately responsible for the damage done to my vehicle and the experience that followed. I would strongly caution anyone considering purchasing a vehicle here: if everything goes smoothly, you may be fine — but the moment something requires real problem-solving, don’t expect support.

I can't say enough good things about my experience at - Tina

I can't say enough good things about my experience at Bel-Air Lexus. The customer service provided by Marc Vaillancourt was exceptional from start to finish. He demonstrated integrity and established trust which made all the difference and led me to make my purchase at Bel-Air. If you are looking for quality service that matches the excellence of the brand name - go see Marc and the Bel-Air Lexus team.

I had my 2021 lexus is 300 f sport towed to lakeridge of - Colincairns807

I had my 2021 lexus is 300 f sport towed to lakeridge of Lexus after I hit rock on the 401. I was told I needed a new muffler pipe and a new oil pan for the transmission for a total cost of just over 6000 dollars. I Paid the bill to have the repairs Lexus of lakeridge said needed done. Back in April when I put my summer tires on I noticed transmission fluid on the ground so I brought my vehicle back to Lexus of lakeridge. At this time they told me that the transmission is Cracked and that the technician had missed it back in January. Here is where the fun starts with Lexus of lakeridge. I ordered a new transmission in April and to this day noone can tell me when it will arrive. My last call this morning I was told mid August however I was told mid July back in June. The service manager states to me that it is ordered and I don't know what else I can say other than sorry. I have called Lexus of Canada where I was told it's a parts department issue and they could not help me. I have loved driving my Lexus over the last 4 years. This being said I fear my car will not be fixed and will not buy another Lexus product. I also cannot recommend you buying a vehicle from Lexus of lakeridge.

Doyle was wonderful through the entire purchase process - Sandra

Doyle was wonderful through the entire purchase process and very helpful and responsive. Great experience!

I recently had my 3 yr old IS Fsport 350 ceramic coated. - lrb

I recently had my 3 yr old IS Fsport 350 ceramic coated. I was reluctant to go thru the Kingston dealership, as when I bought the car they were very deceitful with me. A terrible experience. However, after speaking with Josh, attitudes at the dealership seemed to have changed. He was eager to keep me happy, explained everything fully, and seemingly truthfully. He also gave me a very fair price. I had vowed never to go back there, but I can now recommend their service.

Bought 2 cars from them new. - steliostserghanos

Bought 2 cars from them new. Best dealer experience. No pressure on the extras but they were explained why I might want to buy them. Salesperson explained all features and they even delivered the car to the house!

Lexus of Barrie flatly refuses to guarantee that they... - dfb172

Lexus of Barrie flatly refuses to guarantee that they will not sell your personal information. Since I insisted, they refused to perform my recall or service. I am not welcome at lexus of Barrie because I want my personal information safe.