lack of customer service - auto2020
To be fair, the vehicles are fine... but when it comes to service with this dealership, you may want to lower your expectation. It is mission impossible to speak to anyone from service department over the phone. Whether you leave a voice message for service manager or coordinator, they don't call you back - they are quite consistent doing so. They dont' call you when ordered part arrives even if they said so. People from parts department are friendly. Also be warned of shuttle bus service, if you live near by, you might just consider walk.
This dealership is located in a very well convenient location, but unfortunately most staffs look not motivated and lack of energy to service customers.
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