Ontario Acura Service Centres

Service department - Azadeh

It was my first time to go to this dealership and what a great experience, defenetly we go back for a nice service they provide.

Excellent from the first appointment - Fran

I am very grateful for the outstanding service that I received from the first appointment. Thank you for doing such a fantastic job and giving me back my car in such a wonderful condition. You would never be able to tell that the bumper was cracked. Also as a Grandmother with busy grand-children my car was cleaner than when I brought it in. Whiteoaks Collision also checked my wiper blades and did necessary replacements at a very good price. During this time of distancing due to the Corona Virus I was put at ease. I can promise you I will be back and so will my friends. There will be no distance too far!

Amazing Service - A Gel

Thanks to Miguel and Shab for going above and beyond during my last service appointment. With such amazing service will be looking forward to my next visit

We are new to the Barrie area and have been very pleased... - Safety.bill

We are new to the Barrie area and have been very pleased with the service and attention to detail the Dealership has provided. We get appointments when we want them and are shuttled to nearby shopping. The service area is neat and spotless. The staff are very responsive!

Great service - DAK

Always courteous and friendly. I always enjoyed a very good service up to expectations and beyond. Absolutely no complaint and a pleasure to deal with this dealership.

I live far away from this dealer. But when I find the MDX... - Vanluong

I live far away from this dealer. But when I find the MDX I like. I talked to Rob Scaglione he is very good guy. Best customer service. I recommend to anyone’s

Mercedes Benz Service - Albert8500

Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.

Great service - jvanderzyde

Always straight forward and honest. I have had these guys service my vehicles for over 10 years, and they always try to do a good honest job.

lack of customer service - auto2020

To be fair, the vehicles are fine... but when it comes to service with this dealership, you may want to lower your expectation. It is mission impossible to speak to anyone from service department over the phone. Whether you leave a voice message for service manager or coordinator, they don't call you back - they are quite consistent doing so. They dont' call you when ordered part arrives even if they said so. People from parts department are friendly. Also be warned of shuttle bus service, if you live near by, you might just consider walk. This dealership is located in a very well convenient location, but unfortunately most staffs look not motivated and lack of energy to service customers.

Fast and excellent workmanship and service! - Elantra Lady

My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!

Bad service experience - Davindra

I was lead to believe that my vehicle was going to be repaired under a recall after speaking to Acura Canada. I took it to Policaro Acura where they diagnosed it and sent me a email with the diagnosis. After speaking to Acura Canada it turns out they sent a completely different report to them. You can’t trust Acura Canada or Policaro Acura.

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

Zero Empathy on Oil Consumption issue - AB

My 2012 MDX is burning oil at a rate of 1L/2560KM. There is a recall for this problem (google "Acura oil consumption"). Camco simply closed my file and said it was within range. I will now need to check oil at every 3rd fill up on a so-called premium brand vehicle. Brutal.

Crooks - FmrFan

Lied about brake service needed, suggested full brake job, my mechanic said rears were perfect. Just plain liars. Unbelievable how they tried to get about $1600 from me for a $300 job. Will never use this dealership again

Excellent service from Alan Vong at Erin Mills Acura - Ela56

Today, for the first time at this dealership I felt very welcome. Alan Vong was very professional and informative. The necessary service was done in a timely matter. Thank you Alan

Worst experience ever - denrobi

Aside from being lied to when I bought my car (hitch capacity), the service was the worst I have received in 40 years dealing with dealerships. First time visit, they replaced brand new brakes with lower quality pads, and now getting pulsing. Second experience (windshield replacement) I was showered with bullsh*t, and nonsense to get the work completed after 3 days..It has been a costly mistake but I going too have live with. I wouldn't trust their work to put air in my tires. Beware of this dealership.

HORRIBLE service department - harryliar

this has to be WORST SERVICE department i have ever dealt with in my 30 years of owing cars. not only do the service advisers all have a big attitude, they also tend to confuse you & stretch the truth (some people would call it lying) in order to get more of your money .... on top of that the mechanics don’t seem to know what they’re doing because more than once I had MORE problems with my car after the service visit. When I called them out on that and escalated to the Director (?) of the service department I ended up being verbally threatened and intimidated … not a pleasant experience at all …. Needless to say that I won’t be going to back ……