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Amazing experience!! - Leahforward
Being new to the province, we were looking for a vehicle that was suitable for the upcoming winter. From first arriving to the office, Andy went above and beyond in ensuring that we found a vehicle that was right for us and had everything that we were looking for. He was patient through the entire process and after happily deciding on the Tucson, Andy spent time sitting with us and going through all the features of the vehicle. We also worked with Kati Carlson, who was so wonderful in going through our financial situation and very quick with completing our documents. The entire team at Grande Prairie Hyundai is amazing and we are so happy with our experience with them!
New vehicle purchase - Tucson
Just picked up new vehicle and very happy with everything. sales person(Chetan Veeranah) was very patient and helpful. Would recommend him as a sales person.
Top Reviewed Specialists At This Dealership
Richard and the whole staff at Southtown Hyundai were... - Bethany
Richard and the whole staff at Southtown Hyundai were very friendly, helpful and accommodating. They went above and beyond a dealerships expectations :) will be back!
Simple Service done - Hyundai Customer
Just in to get my tires changed and an oil change but as always the service staff were super friendly and efficient at getting my car work completed. They always inform me of the work they have done and keep me up to date with any recalls the car needs, as the factory letters that inform me of the same are super slow to get to me. It was a good experience overall.
Great Service - Zoe
Amazing customer service and attentional detail.
I have a Hyandai dealership closer to my home but will always pick Precision due to the customer service.
Car sat for a month waiting for service - won't return calls - PolySciV
Took our car in for the gear selector stuck in park. They claim they fixed it with a brake switch. Next day, same problem. Took it back. They claim they made a mistake on the brake switch install and fixed it. Next day, same problem. Dropped it off and suggested they check the TRS. The car has been there for nearly a MONTH and barely any contact since. They won't return calls, messages, or update us on the car. When we finally did get a hold of someone a while back they said they hadn't touched the car in 3 weeks because the person doing the paperwork was on leave and no one else could do it. Starting to wonder if they damaged our car and are trying to hide it since they won't talk to us anymore.
Great Friendly Dealership - Mary
I always enjoy going into South Trail Hyundai because everybody is so friendly and helpful. I’m very happy that Kylian was able to find me exactly what I was looking for.
Expensive - Customer
Every time you come in for a service they try and up-sell you on extra service. If you check your owners manual it states that you do not need services. They are also more expensive then other shops. 40 extra dollars to change tires from summer to winter as compared to tire shops.
Always a Great Waste of Time & Money - kcduval
I've never had worse service in my life. In fact, this is the first review I've ever written about anything as I usually can't be bothered to take the time and energy.
The gist of it: Hyundai made me a new key, but in doing so they screwed up my entire electrical and my car will no longer start half of the time. I've taken my vehicle back 3 times since, and they admit it's an electrical problem from reprogramming the key, but do not know how to fix it, nor have they ever offered to reimburse or compensate me for the major problem they initiated.
More recently, I had a "peace of mind inspection" to ensure my car was safe. They reported that my flex pipe was broken but everything was fine. After going to two other mechanics, it was confirmed my flex pipe was fine and my ball joint was very loose, putting myself and anyone else in my car in great danger.
This is only surface stuff; there were many more issues that I don't want to bore you with. After e-mailing about my disappointment and wasting my time and money there repeatedly, I was reimbursed for half of their services, with no apology given.
They must be used to getting such e-mails....I'm honestly disgusted by their service managers and their whole service department's lack of integrity.
Very friendly and helpful - yacsog
I bought a Palisade from this dealership. The managers I met were very friendly and helpful.
So far I'm satisfied with Palisade. The only downside is bluelink. One of the managers taught me how to use it very well, so I manipulated this App properly. Sometimes bluelink worked very well, but in other cases it did not work well.
Fraud - Tahseen Khraisat
I had one of the worst customer service experiences. I went to pay up the remaining balance on the car loan this weekend. I was surprised to find out that the balance was 4000 dollars more than I expected. It turns out that an optional extended warranty insurance premium was added to the contract in 2016 without full disclosure. I went to the dealership today to discuss this with management. The receptionist went and asked the manager who advised to get an appointment for another day. This was strange when clearly the location was not busy at all. The receptionist offered to book an appointment initially but when he found out about the issue he told me to call a number and leave a message to book an appointment. When I asked why he wouldn't book the appointment himself like he originally offered, he threatened to call security to kick me out. At which point, I said ok I'll file a complaint. He subsequently told me to get out and he opened the door to make sure I did. Unprofessional and disgusting behavior which should not be tolerated. Do not ever buy a car from this location.
EXTREMELY SHADY - cassie9859
I just moved from Calgary so this was my first experience with Integrity and upon first glance, I would have given my visit five stars. The service staff was great and prices were about average for a dealership service. However, this morning when I went to brush my car off, I noticed that my license plate cover had been changed from Crowfoot (where I purchased the vehicle) to Integrity. While this may not seem like a big deal to some, I find it EXTREMELY SHADY AND PETTY. First of all, any alterations made to my vehicle need to consented to. It is my property, there for the removal is theft. Secondly, I did not purchase my vehicle at Integrity, so therefore it should not be an advertisement for Integrity. If you want to advertise your dealership, advertise it on the vehicles you sell. Do not capitalize on the fact that vehicles purchased at other dealerships come through your shop. It is very disappointing that there is no other Hyundai dealerships in Lethbridge.
Very poor service - Sabina
From the very first visit to fix something simple 5 years ago we encounted with problems: fixed one thing but the sunroof shild9 was broken. The sales team then fixed the problem by selling us a new car, adding some incentive like VIP membership.
The service since then was so poor, just today the lady in service made me wait 5 hours before attending to me. And clearly said i would be waiting. When i asked why even with VIP she lies saying: well the walk ins also VIP. 5 hours waiting! The service department manager whether we had bad or good experience never never looking in the eye greets. Once i had to remind to change AC filter.
Liars and Thieves - Car Buyer
I approached Hyundai Gallery, in order to purchase a 2019 Elantra GT N Line. They were advertising aggressive pricing on all 2019, and I was excited to benefit from some great programs and savings. I met with the sales consultant, Ricardo Patino, and we agreed on the values for the full transaction - including new car, trade in, and accessories. I offered them a $500 deposit, and we confirmed an appointment to finalize the sale just a few days later.
When I returned days later to finalize the sale and finance, the agreement had changed. They inflated the cost of their vehicle and added some additional fees. This wiped away the value of my trade and increased the amount to be financed by $7000!
I refused the purchase, and advised them in writing that I would be cancelling the purchase and seeking a full refund on my deposit.
Days later, I met with the GM David Labindao. He informed me that they would not refund my deposit - because they had incurred costs.
I alerted him to the fact that I was well within my consumer right to rescind on this transaction, and that I was within the grace or honeymoon period to get my refund back.
Despite this, he stood firm in his position.
I recommend to anyone seeking to purchase a Hyundai - avoid Hyundai Gallery. They are liars. They are thieves. And they will steal from you. #HyundaiGallerySux
New vehicle purchase - ValerieJ
The sales team, Kourosh,Shaun and Milan were all easy to deal with. It was the best and easiest vehicle purchase we have ever made. No pressure tactics and they met our budget requirements.
Warranty - Willyum7
About a year ago my antenna cover flew off on the highway on my Hyundai Genesis Coupe & they covered it under warranty & installed it themselves.
A year later it flies off again, but this time they do not want to cover it because "it just doesn't come off"
The first time it flew off & I literally heard it hit my car as it bounced off the trunk.
Also they were the ones to install it the first time & they won't even cover that warranty on the install.
Go here if you want to feel like xxxx after :)
Be careful! - Hugo
Worst place ever to buy a car. Just don't go!
They are lier. Have false advertising online. And also sold me a car with scratches.
Grande Prairie Hyundai