I approached Hyundai Gallery, in order to purchase a 2019 Elantra GT N Line. I met with the sales consultant, Ricardo Patino, and we agreed on the values for the full transaction - including new car, trade in, and accessories. I agreed to a $500 deposit, and we confirmed an appointment to finalize the sale just a few days later.
When I returned days later to finalize the sale and finance, the agreement had changed. They inflated the cost of their vehicle and added some additional fees. This wiped away the value of my trade and increased the amount to be financed by $7000!
I refused the purchase, and advised them in writing that I would be cancelling the purchase and seeking a full refund on my deposit.
Days later, I met with the GM David Labindao. He informed me that they would not refund my deposit - because they had incurred costs. He could not produce proof of these costs, but held firm in his position.
I alerted him to the fact that I was informed by his finance manager - Harrison Lam - that the deposit was refundable if we did not complete the purchase. I also alerted him to the fact that they had changed our agreement - resulting in a $7000 increase to me!
Despite this, his position was unchanged and I did not get my deposit.
I recommend to anyone seeking to purchase a Hyundai - avoid Hyundai Gallery. They are liars. They are thieves. And they will steal from you. #HyundaiGallerySux