My Car (2011 Hyundai Sonata) was at center Thursday
morning 11am for Recall and I did ask to do wheel alignment, So I dropped my car and received call in morning that must need to replace RH front lowe
morning 11am for Recall and I did ask to do wheel alignment, So I dropped my car and received call in morning that must need to replace RH front lower joint and LH outer tie rod end and I was told this repair is must if want a go for alignment, So about $650 spent to get it done. My son picked up the car and told me that, Car still going little bit on right and I rad the report when i reached home that RH front wheel alignment still need attention. I also know, my tires are not in good shape and I will replace them soon. So, I was little upset that I spent $650 to get the alignment right but still is not done 100%. I had couple of questions with my service, So I called twice to Devan (Service Manager for my car) yesterday and left message but did not receive any reply and this morning when I put my concern to your department in review of service, I received his missed call regarding about my poor service customer review not returning my call about yesterday but unfortunately I was in a meeting could not pick up call. I returned his call this afternoon around 1545hrs and still haven't my call return. I am surprised about the customer service at your center that don't have time to return call for the customer is about two days now. Anyway my questions was, they should had to call me before get it go that alignment not completed and might be a reason to replace tires or something else. I already spent money on it to do alignment and if I change tires then looks like have to spend money again for alignment, if I informed it all this before then I would go to change tires and other repair before go for alignment.
Anyway, I wished to talk with your service manager on this but he was really busy and don't had time to deal with the customers, So I put all my details here as could not get a chance to talk about my concern and have no wish to go back again and have no wish to talk as well. Please do not call me, its all done.