When I arrived at my oil change and recall appointment, I was greeted by a woman who brought me into her office, sat me down and told me “I’ve looked at your kms and I’ve booked you in for our 72,000km service and the recall.” I firmly responded by saying “I just want an oil change and the recall.” She responded “Oh that is included in the service,” and that was the end of that conversation.
When I finally was told the work on my car was done (7 hours later instead of 2), I sat down to pay my bill for the oil change, and was handed an invoice for over $700! Immediately I asked the lady at the desk, “For a free recall and an oil change!?” She tried to explain that that was the price for the 72,000km service, which I did NOT book. I explained to the service manager that I had only booked an oil change and the recall and had no idea why they were now trying to charge me over $700 for work I didn’t want or need done. With the employee that morning she never once said the price of this service and she didn’t make it seem like an option. She didn’t even go through everything it included. When I explicitly said I just wanted an oil change and she responded by saying oh that is included, I was COMPLETELY mislead. This was my first time at this dealership so they had no idea what kind of maintenance I had done on the vehicle previously and they had no right, based on kms alone, to make the decision on what my car needed without discussing it with me in detail. I did not need all of these things that were “suggested”. I say suggested in quotations because it really didn’t feel like I was given a choice when I was sat down in her office and nothing about the details of the service was explained to me.
In the end, Jared, the service manager, offered to only have me pay half ($350), which made this the most expensive oil change I’ve ever had. Going into an oil change expecting to pay $60-$100 and having to pay $350 was less then ideal. They also noticed my windshield wiper arm was broken and told me they would order in the part and get it fixed the following week. I never heard back from them.
I then took my car to the Crowfoot Hyundai dealership to have them replace the windshield wiper arm and could not say better things about their customer service. When the vehicle was going to take longer than expected they lent me a loaner vehicle and had the part aired in. What a difference!
Not long after my appointment at Calgary Hyundai, I noticed my vehicle making odd noises. It wasn’t super apparent but just as I was about to head out on holidays the noise got progressively worse. My low oil pressure light came on and when I stopped to check my oil, there was next to nothing in the tank. I immediately had a friend pick me up some oil and called the Crowfoot dealership to book an appointment. I knew my car was making noises because I was driving it with low oil, but I needed to know WHY there was no oil. At the appointment at Crowfoot, their mechanic could not find any external or internal leaks that would have caused my engine to have no oil. He said it was likely that the last place I had it serviced at, just didn’t top it up. So, I went to Calgary Hyundai for an oil change, and they apparently did this amazing $700 service that included an oil change, and they didn’t even top the oil up! The one thing that I wanted done at my appointment there and they don’t do it! This could have caused some serious permanent damage to my vehicle. I then had to pay $260 at Crowfoot Hyundai for them to do an oil change and an oil flush and for their diagnoses, which I was willing to pay because they actually did what I asked them to do.
Overall, I am extremely disappointed with the service I received at Calgary Hyundai and I hope that I can bring more awareness to others of the staffs misleading tactics to get more money out of customers. The fact that they didn’t even do the work properly and cost me more money fixing their mistakes is unacceptable. I thought I could trust dealerships with my car, but apparently that isn’t true.