HORRIBLE DEALERSHIP! I saw a 2018 Sonata advertised on their website and contacted the internet sales manager (Josh). We discussed price, trade-in amount and shipping (I live in Regina and do not want to travel to Alberta due to Covid-19).
I was informed the vehicle will be delivered within 4-9 days and the delivery truck driver will pick up my traded Honda Accord. So on April 20th, I paid for the vehicle in full, and once receipt of payment was confirmed we signed the purchase agreement and other docs. I sat back expecting my car to be delivered as promised.
Eighteen days later, I received a call asking for my assistance to take my Accord to a local Honda dealership in Regina where the GM of West Edmonton Hyundai, Dwayne, had a friend who will purchase the Honda from them, so they don't have to ship it to Alberta. This friend of Dwayne attempted to low-ball me by offering a lower amount than the agreed trade-in value. They thereafter threatened to cancel the deal if I do not take the $1k hit, despite the agreement we already in place.
I am disgusted at their filthy tactic just to make an extra undeserved $1k profit. I have asked for a refund, but they have been silent. West Edmonton Hyundai has held my money hostage for three weeks while they have refused to deliver the car.
Shame on West Edmonton Hyundai!