Going into a dealership office should compel or forcea customer to buy a vehicle under duress.
That's what XAVIER NAVARRETE, a sales managet witj Countryhills Hyundai tried to do.
They made me a pay REFUNDABLE DEPOSIT WHICH THEY CLASSIFIED AS TOTALLY REFUNDABLE EVEN IF I DONT GET A VEHUCLE WITH THEM.
BY the end of our discussion on that given day, I concluded I wasn't able to get the vehicle which did not have all the features I was looking for in the price. I agreed with the immediate sales person that was dealing with me and agreed I was coming for my refund by the next work day.
I arrived at their office on our agreed date and time, only for the sales person to tell me his manager, XAVIER NAVARRETE said I couldn't get my deposit back.
I asked to speak with him and when he came to me, he asked for me to explain my situation which I wasn't expecting since he already knew why I was at their office. The moment I started explaining to him, he stood up on me (INTIMIDATION), said he wasn't making my refund and that he will hold on to the refund until I'm ready to get a vehicle with them.
I told him he can't force me to get a vehicle from them as the deposit clearly stated REFUNDABLE.. XAVIER NAVARRETE then asked me, what are you going to do? I'm not giving you the money and walked out on me.
Meanwhile the original sales person kept on pleading with me and apologizing on behalf of his RUDE MANAGER.
Their finance manager eventually stepped in and approved my refund back to my payment card.
XAVIER NAVARRETE's is AN APPALING MISCONDOCUT AND DOES NOT DEPICT A GOOD IMAGE LF COUNTRYHILLS HYUNDAI TO THEIR CUSTIMER REGARDLESS OF RACE AND COLOR.