I bought my Hyundai Elantra at Country Hills Hyundai in July 2018, I absolutely do not recommend this dealership. I do not enjoy giving bad reviews of business, but unfortunately my experience with this dealership was beyond terrible.
I found that the salesmen were misleading me and my wife, making us believe that they were “giving” us free add ons in the car such undercoat protection and 3M Film protector. At no time did they break down the price of this “given” product. I did a terrible job to review the bill of sale, so if I can help anybody learn from my error, here are a couple of tips... make sure that everything they told you when you selling you your car is on written paper and you have a copy of this paper for personal reference. I remember at one point one of the salesmen made me sign a piece of paper on which they had scribbled all the extra stuff they were “giving” me for my car. I shouldn’t have signed anything so unofficial and unprofessional as a random piece of paper and it shouldn’t have been asked of me. In my opinion the salesmen were misleading and intentionally confusing with the purpose to add hidden extras on the car I would not have chosen.
When I took possession of my car, all the papers related to the extra protection on the car like the Tire Warranty, Undercoat Warranty and the Extended Warranty were not provided and no salesmen was present to complete the transaction or answer questions. I had to phone and email the dealership multiple times to receive my papers. At one point a senior person at Country Hills told me that I did not need the warranties and receipts for the aftermarket products they installed because I was able to see them!
At one point during the purchasing process, I filed a complaint with AMVIC because I felt that the salesman had been unethical with me and my wife. Following the AMVIC complaint one of the senior salesman called me back and aggressively stated that, “the next time you here from us it will be from my General Manager or a lawyer”. I perceived this as a threat and called AMVIC who told me it is my right as consumer to fill a complaint with AMVIC. Do not be intimidated, it's your right as consumer.
Overall our experience at this dealership has been terrible and it is unbelievable that a business where the customer is spending thousands of dollars would treat their customers like this.
One final helpful tip is that when buying a new car, the customer has the right to service their car under warranty at ANY Hyundai dealership in Canada. Dealerships make most of their profit with their service departments and the best way to show unhappiness is to bring your business somewhere else.