On and about May 8th, my wife and I went to this dealership to look for a vehicle through Drive Canada. We discussed what our needs were and were shown a vehicle that was at another dealership of the same group. We were told that the vehicle was between 9 and 10,000.00. We went to the other dealership and took the vehicle out for a test drive and decided to take it. When we returned to the dealersip to start the paperwork, we were informed that she had given us the price for another by mistake and that this one was just over 11,000.00. We understood this as everybody can make a mistake. We were told that the mileage was 94,000kms.
During the filling out of paperwork, it was suggested that we request a cashback of 4,000.00 to pay off one of our credit cards to assist in improving our credit rating and we agreed with this. When we returned to the dealership to pick up the vehicle and sign the papers, we seen the mechanical inspection recorded the mileage at 98,435 instead of the 94,000 as first quoted. The vehicle was supposed to be all checked over and everything fixed that needed fixing and was given a clean bill of health. We signed all the papers and took the vechicle home. After we had the vehicle home, we noticed that there was a problem with the key remote unlocking system. This was a problem the day we test drived the vehicle and I thought it was supposed to be fixed before we picked up the vehicle but it was not. I called the dealership about it and returned it to the shop for repair. I was informed after the check that they could not deal with it and it would have to go to a GM dealership to be repaired and we were informed that in this case would have to have a new key programed for the vehicle and we would have to cover half the cost which amounted to 143.34 to us. These instructions were implemented by the general manager.
We were informed on May 8th, the day that we signed the papers that our cheque for 4,000.00 was to be sent to us within a week or so. We waited and waited and no cheque. I made several phone calls to the business manager we were dealing with and requested her to call us but she did not return our calls. I called and finally got hold of a credit manager and explained our situation. Very shortly afterwards I received a call from the business manager and said she would look into it for us and get right back to us. We waited and waited again with still no call back. on or around the middle of June, I called back and left another message but no return call so I called back and the business manager did answer and explained that for some unknown reason the producing of the cheque somehow got missed. She said that it would be ready in a few days and she will mail it out as soon as she got it. Meanwhile we went on vacation from the 22nd of June till the 9th of July. The check arrived in our mailbox that day but it was for only 2500.00 instead of the 4000.00 that we were supposed to get. I called the business manager right away and left her a message. Having not heard from her in the morning, I tried again around 3pm and got her on the phone. She said that she only had 2500.00 showing on her records and when I explained that it was 4000.00 she said that she would check it out and get back to me right away. This was on Monday, July 9th. On Thursday, July 12th, I still had no response from her so I drove out to the dealership and met with the general manager to discuss this problem we were having with their business manager and he was going into a meeting and would look after it as soon as possible and get back to me. While talking to the general manager, I expressed my concern about the incompetence of his business manager and he totally disagreed with me and said that she was an exellant worker. I believe that after this incident with her screwups, she should have a review of her job discription. I did receive a call shortly after I left the dealership from the business manager stating that she had the check in her office for the balance of 1500.00. I just told her to mail it as I was not going back there anymore.
I will be contacting the Better Business Bureau and laying a complaint to them about this dealership. I believe that they are lacking in customer service and definately have some incompetent employees and displaying a very poor business operation.
It is unfortunate for us to have to go through this type of situation with a newer dealership and it should never have happened. I told the GM this morning that I would not deal with them anymore and I would not recommed them to no one. He did not seem to care.