On January 18, I brought my car in for a recall fix and an oil change. Since my car had been sitting since the Tuesday previous, we had to boost it to get it started that morning. We have witnesses who helped out.
I brought my car in, and the service shuttle dropped me off at the outlet mall. After about an hour and a half, I received a phone call from the service department informing me that the cable that opens the hood had snapped. Now as I mentioned previously we had the hood open no problem that morning. They informed me that it would be approximately $318 to fix, and an extra hour or two on top of the work they were doing. After telling them that I had had the hood open earlier that morning and asked what they had tried, they tried telling me that it spontaneously snapped. I then told them that I would give them a call back and called my husband and my dad (who was a mechanic for 30 years). Both confirmed my suspicions that this scenario is highly unlikely. I asked them to stop working on it and to send the shuttle so I could pick up my car. It came an hour later. When I got back to the dealership I talked with Byron (?) the service technician. I asked him what they had tried to get the hood open and all he would say is “all our basic tricks”. I asked if they had tried some tips that my dad had suggested and he responded with the same four words to each of my questions. I finally got fed up, asked for the keys, took them and turned to leave. With a rather smug voice I heard him call out “I hope you get your hood open soon!” I turned around and said some regrettable things, but the waiting room full of people deserved to hear what I really thought of them.
I took my car home and noticed that the cable suspiciously snapped on the inside right behind the pull lever. Each piece of cable was exactly the same length, like it had been cut. The Monday after I brought it to my brother-in-laws shop, where him and I both worked on trying to get the hood open. After about 15-20 minutes we got it open, and all it needed was a good hard tug.
Leduc Hyundai, I hope you never do anything like this again. It was awful service. Your technicians are good at creating issues and doing cheap oil changes but I will never take any vehicle there again.
PUBLIC BE WARNED.