To purchase the 2019 Kia Soul it was agreed between the salesman, manager and myself that a remote starter and winter package of rubberized matts be installed – I specified that a 2way remote was what was to be installed and the salesmen, Morgan Mckay assured that is what it would be after he spoke to his manager Scott Pratt which in the end I confirmed with Scott.. Also, after speaking with finance 3M protection was discussed, it was explained that the hood, fender, bumper and mirrors was included in the 3M package. I asked to confirm, If it would be the bumper and whole hood she confirmed that it would be the whole front end including the bumper and whole hood so I agreed – it cost me more for my final sale but I felt good knowing that I was taking that extra step in protecting my vehicle. Upon my pick up delivery date, I was disappointed for several reasons:
1st - the salesman wasn’t there to see the final step in his sale – to do the walkthrough and assure that everything was up to par. JR who I dealt with for the delivery of my vehicle was understanding and pleasant to deal with
2nd. - the remote was installed but it was not what we agreed upon, it was a one-way, they felt since they were throwing that in for free that is what was good enough &
3rd – For the 3M, the mirrors were done however there was NO Bumper protection, the hood and fender there was only a strip not the whole hood that was mentioned which that was what convinced me to do this ( and after getting a quote from a 3M dealer, dealerships are way overpriced)
You can kind of say I was perturbed at this point, I felt they did what I asked the team at Spruce Grove Hyundai at the very beginning not to do “say anything just so they could get a sale” Also even though Morgan was a friendly & eager salesman to be part of this sale, I have yet to hear a word from him, even though I requested some information that he said he would look into and get back to me.
It was and is suggested that they improve on communication, they follow thru and they need to educate the finance department on what is actually included in any of the packages they offer to upsell so it doesn't cost the customer more in the end.
Overall the experience was better than I have had in the past with other dealerships and the team was pleasant but when it was comes to communication and follow thru on what was agreed upon that is where they fall short. In the end, To recommend Spruce Grove Hyundai its a 50/50 - once they make the sale the customers don't matter and if you make a deal just make sure you get what you agreed upon.