17 Alberta Hyundai Dealers

This is the second vehicle I have purchased from Gary Moe - Gary Wade

This is the second vehicle I have purchased from Gary Moe Hyundai in the last couple of years, and can’t say enough good things about them. I have had the pleasure of meeting Kerwin, my salesperson, Tracey, Finance Manager, Jonny, General Sales Manager and Greg, Sales Manager. Everyone went out of their way to make my experience both pleasurable and hassle free. If you are considering purchasing a vehicle, whether it be new or used, I highly encourage you to give Gary Moe Hyundai a visit. I live in Calgary, and can confidently say it is well worth the drive.

Joy at the service counter greeted me and took care of - twinkletoes_qt

Joy at the service counter greeted me and took care of all my requests also contacted me if any work was required to authorize them to continue.

We were told the packages were ‘factory installed’ and - jessi041697

We were told the packages were ‘factory installed’ and couldn’t be removed, yet when the car arrived none of them were there. The deal we agreed to with Richie (Homam Mustafa) verbally and on paper was completely changed when we were rushed into signing different terms. They overcharged us, broke promises, and Richie even threatened to call the police if we didn’t leave with the car — which he actually did. Hands down the WORST dealership experience we’ve ever had. Do NOT go to Spruce Grove Hyundai

After I took my car for maintenance, the engine sound of - Ddc

After I took my car for maintenance, the engine sound of my car changed and I heard a water flow sound when I pressed the gas. They forgot to add coolant. When I checked, the coolant was empty. I took my car back to the service and my car has been in the service since Wednesday.

Stay far away from Southtown Hyundai. - Josephine1972

Stay far away from Southtown Hyundai. They misled me on timelines, tried to add hidden costs, and failed to honor written agreements. The vehicle wasn’t ready when promised, repairs were sloppy, and I had to return multiple times for issues they claimed were fixed and the mechanical inspection indicated they were. I’ve never been lied to as much in my life as I have in the 2 weeks dealing with multiple people at Southtown Hyundai, as they keep passing you on to different people to handle the issues. No accountability. What should have been an exciting time in getting a new vehicle was instead stressful and frustrating—I’ll never go back, and I strongly advise others to avoid them and save you and your family the headaches of dealing with this unethical group.

Tim Devries that guy sucks, don’t trust a single word - Robbie

Tim Devries that guy sucks, don’t trust a single word that comes out of his mouth.he’s completely useless.

Subject: Detailed Report of Safety Incident, Vehicle - Alomari198712

Subject: Detailed Report of Safety Incident, Vehicle Damage, Financial Loss, and Unprofessional Conduct My name is Ahmad Alomari, and I own a 2025 Hyundai Tucson. I am writing to provide a full and accurate account of a very serious incident that occurred with my vehicle and the extremely poor treatment I received from the service department. On November 3, 2025, I went with my 7-year-old son to Northstar Hyundai to get an oil change. I paid for the service and drove back home, which is about 20 km away from the dealership. After arriving home, my wife—who was only 9 days post-cesarean section—and my newborn baby (9 days old) and I decided to go out together. After driving only about 100 meters, the vehicle suddenly stopped, the oil warning light turned on, and the car slipped off the curb. My wife suffered injuries because of the sudden stop. I immediately turned off the engine and saw oil spilled everywhere. When I checked under the car, the oil was completely drained onto the ground. This was an extremely dangerous situation. If this had happened while I was driving on the highway with my son earlier, the consequences could have been catastrophic. I have video evidence of the incident. I called the dealership immediately. They told me they would send a tow truck. I waited outside in the cold for more than 1 hour and 30 minutes. When the tow truck arrived and lifted the vehicle, we confirmed the entire underside was covered in oil. I called the dealership again to ask if I could come pick up a rental car while they repaired my vehicle. They said yes. But only five minutes later, the Service Department Manager called me with a very rude and disrespectful tone, telling me, “Didn’t I tell you not to come?” His attitude was arrogant, unprofessional, and completely unacceptable. The dealership took my car, leaving me with no vehicle at a time when my wife was in pain and needed medical attention. I had to ask my neighbors to drive us to the hospital. The next day, the rental company called me to tell me that a rental car was ready. When I agreed to come pick it up, the service manager called me again and spoke to me a second time in a rude, offensive manner, saying he would “find another rental company.” I explained to him that I did not choose the rental company, they contacted me directly, and that I was already late for a doctor’s appointment. He became even more disrespectful. On the third day, the dealership called and said my car was ready. When I arrived, I found the vehicle lifted on a jack. They told me this meant the car was ready. I asked what had happened, and they admitted that the mechanic forgot to tighten the oil drain plug. When I confronted the service manager about why he spoke to me so rudely, he said only “It’s okay,” and offered me $500 cash to take the car. I checked the Hyundai app on my phone and found errors and issues still showing. When I pointed them out, he told me “Don’t worry, everything is fine.” I told him I would not take the car unless everything was actually fixed. He insisted again with the $500 offer, which I refused. They took the rental car back and gave me a 2023 Hyundai Tucson with only 20,000 km to use temporarily. The service manager was clearly upset. The next day, while driving the replacement vehicle, it suddenly stopped as well, and six different warning lights turned on at the same time. I have photos. I called the dealership again and told them what happened. They told me to bring the car, but the vehicle was unsafe and not drivable. At first they refused to send anyone to help, but after I insisted, they finally sent someone. The technician connected a diagnostic computer and said, “I don’t know what happened, maybe someone didn’t do the service correctly.” At this point, I completely lost trust in driving a Hyundai Tucson. On November 17, 2025, I went to the dealership and asked about my original vehicle, and they told me it was not repaired yet. They then suggeste

I had an excellent experience working with TJ! - Aleksa

I had an excellent experience working with TJ! He was knowledgeable, patient, and attentive to my needs. He made the whole process smooth and stress-free, providing great advice and answering all my questions. Highly recommend TJ for outstanding service!

If I could give negative stars, I would. - Anonymous

If I could give negative stars, I would. My experience at this dealership was extremely disappointing. I felt pressured to make decisions without sufficient time to consider my options. I also had a very unpleasant interaction with a sales manager named Hamad. In my opinion, his approach came across as aggressive and unprofessional, and I left feeling that I was being taken advantage of. Based on my experience, I would strongly advise others to be very cautious and to do thorough research before dealing with this dealership.

I want to thank Jagvir Singh for negotiating my recent - Paul Bowen

I want to thank Jagvir Singh for negotiating my recent used car sale. He made the decision-making comfortable without any pressure. I appreciate that. It was a serious decision for me and his guidance - and patience - was great. Again, thanks for the professionalism and service.

Had a great experience when we traded in our 2023 Hyundai - batista1428

Had a great experience when we traded in our 2023 Hyundai Kona for a 2025 Tucson. When I sent an online inquiry, I was contacted by Ghanem fairly quickly. I also spoke with Jazz, who inquired about our vehicle needs, which was extremely important. I got the Tucson in one of my favourite colours, which was a bonus. Within the next hour, I talked to Wayne in finance and secured a great deal that matched what I had told Jazz. I was impressed, as this was all negotiated quite quickly and very straightforwardly. Wayne and Jason from finance provided a thorough explanation of the packages that could be added with the purchase. Also, they asked questions to determine what would be beneficial to us. Pick-up time experience was also impressive. I asked Jason a lot of questions, and everything was answered, and he also honoured the trade-in valuation that was initially agreed upon. Ghanem introduced me to Jazz and the service department. He also showed me the vehicle features and was very thorough. I also got extra carpeted mats and a block heater cord. The facility features a modern design and includes a beverage area where you can enjoy coffee and drinks at no additional cost. After the purchase, I received a message from the service department thanking me for my purchase and providing instructions on how to reach out with any questions. I also received a call from Jazz within a few days for a check-in. Totally different experience from other dealerships. I'm loyal to Hyundai and was ready to leave after a not-so-good experience with another Hyundai dealership. I'm glad I reached out to them after reading some recommendations. Thanks, Ghanem, Jazz, Wayne and Jason!

This Dealership is the worst! - Desiree_blesse

This Dealership is the worst! They delivered a vehicle with absolutely no oil in it. Over 700km with no oil. They stated they had a “ service date “ in September 2025 on the vehicle. Which was a complete lie. If such services were done on it why did I receive it with no fluids? However they did offer to cover the cost on the oil change, I took my vehicle to a shop 3 days after receiving it via delivery. They found multiple items wrong with the unit, rear toe links needed to be replaced as it was causing the tires to be worn unevenly, The air filter oil lid needed screws replaced, and a cabin air filter, wipers. Totalling close to $900.00. They informed me and I quote “ Taylor Thomson: Please contact your sales team to discuss this matter further. No one here approved repairs, you decided on your own without getting approval for your sales team to pay for these repairs. This is the service department, not the sales department. All repairs are approved through the sales department as we did not sell the vehicle. and I only approved for oil change as a gesture to you “ Proper gesture would have been to properly make sure vehicles are thoroughly inspected and serviced prior to leaving their lot. And, I don’t know maybe taking accountability and responsibility.

We wanted to test drive a vehicle on the lot, nobody came - CK

We wanted to test drive a vehicle on the lot, nobody came to ask us if we needed help. we wentninto the show room, nobody acknowledged us, until we found some one at the counter. We took the vehicle for a test drive, really liked it, and decided to purchase it. The young man who helped us offered to take it through the car wash so we could see the body work properly, on his return he told us the vehicle had sold a couple of hours previously. Obviously we were very disappointed, he offered a random alternative vehicle which was nothing like what we required. He said he would look around and find us one on line,, but couldn't see anything that we wanted. The vehicle in question, was not updated to sold status, when we looked a few hours later. Terrible customer service and obviously no communication between the sales team.

Traded in 2018 Santa Fe, during the trade the car - mikemcdonnell1989

Traded in 2018 Santa Fe, during the trade the car currently had winter tires on it which we asked to have swapped off so we could use them on our other vehicle. Dealership agreed to this. Asked for our winter tires back and got ghosted when confronted with proof that they agreed to this they said there was nothing they could do. Ive submitted a police report for theft. DONT EVER GO TO THIS DEALERSHIP.

Made a appointment with Curtis and Kim looked after both - Chris

Made a appointment with Curtis and Kim looked after both of my wife's and daughter's car,even tho they were strapped busy and only 2 mechanics on hand they still did great service even though my wife and I went shopping they were excellent with our cars and we were happy with the service hats off to the staff in service and the staff out back thank you very much Chris Mitchell 😀

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. - brandonjmont

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. Quick and easy in and out process! Fast and friendly service, and very transparent!